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Ripoff Report | Dotsquare Review - INDIA, Select State/Province
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Report: #1098276

Complaint Review: Dotsquares - INDIA Select State/Province

  • Submitted:
  • Updated:
  • Reported By: LAW Office Of Small Business — Beverly Hills California
  • Author Not Confirmed What's this?
  • Why?
  • Dotsquares This site is United Kingdom but in INDIA INDIA, Select State/Province United Kingdom

Dotsquares Websites & SEO Dotsquares LLC They will milk you for money "BEWARE WARE" They will dragged out the job making it more expensive for you. INDIA United Kingdom

*Consumer Comment: Missing the point - again

*UPDATE Employee ..inside information: Dotsquares Response to the issue

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Buyer Beware this company Dotsquares is a SCAM. They will tell you it will take 3 days to do a job but it will end up actually being 7 days, they will milk your pockets. 

 

They pretend to be located in the United Kingdom but their actually located in India. They pretend to understand what it is that you need but they really do not. If you're considering using these guys from India "do not pay upfront." I repeat "DO NOT pay up front. They will tell you it's company policies that you pay upfront but when you do they will not do a good job. If you don't believe me try them for yourself and you will see.... You been Warn!

This report was posted on Ripoff Report on 11/10/2013 06:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dotsquares/india-select-stateprovince/dotsquares-websites-seo-dotsquares-llc-they-will-milk-you-for-money-beware-1098276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Consumer Comment

Missing the point - again

AUTHOR: SelectiveEdge - ()

POSTED: Thursday, April 10, 2014

Dotsquares Statement from February 2014 mentions quite rightly that they will give you an estimate of the time it will take to complete your project.  What they mean by estimate is that they will tell you it will take 3 days when in fact it will take three weeks, and even then it wont be right.  Interestingly when you challenge them they fall back to saying that they only charge on a "time and materials basis".  My first piece of advice never pay for work until its done to your satisfaction.  If the web developer wont work on this basis there is a reason for it and go elsewhere.

Dotsquares are right in saying that they do not hide the fact that all the work is carried out in India.  What they dont tell you is what skills and qualifications the "developers" have or whether they can speak English to a level that is sufficient for complex issues like building a website.

Dotsquares suggest that they are always happy to discuss any issues you may have with their work.  Good luck with this.  In my experience and I know I am not alone they will stall delay and otherwise block any meaningful dialogue to the point where you feel you have no alternative but to sue them.

Simon Robertson

Selective Edge Limited 

 

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#1 UPDATE Employee ..inside information

Dotsquares Response to the issue

AUTHOR: Dotsquares Ltd. - ()

POSTED: Friday, February 07, 2014

As we have thousands of clients Worldwide, it is almost impossible to know who posted this notice. All we can do is explain how we work... 

When we receive a request for work to be carried out, we provide an estimated timeframe for that work. As we work with multi-national organisations down to one man operations –the requirements we receive vary in detail and quality. 

When we provide an estimate of time, we include 3 prices. The first is for hiring a developer only, the other 2 include our project management services. We are very clear that if you are not used to hiring an overseas developer then you should take a project manager. Some people will choose the cheapest option, even though they have little or no project management experience. 

With regard to our locations, our head office is in the UK, we have offices in the USA and Australia, but all the work is done in our development centres in India. Unlike many other web and app development companies, we do not hide where the work is done. The guys that work in India are all employees of Dotsquares-we do not out source any work. 

To address the ‘payment up-front’ issue. I am not aware of any software provider that begins a project without a financial commitment from their client. Unlike most of our competition, we do not want a 50% deposit. Our preferred payment schedule is week by week, so there is no large initial outlay for our clients. It just happens that in this instance the estimate was for only 3 days work. 

If the person who wrote this would like to contact us, toll free, we will be happy to discuss any issues they have. The project information will be at hand as we record all requests in our project management software. All parties have access to the online PM tool and can follow step by step the requests and feedback submitted by everyone involved with the project – so everyone is protected. 

If you don’t believe that we do a good job, we are always happy to provide references from our clients in your local area.

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