Douglas Realty Property Management Douglas Property Management Not managing utility bills causing charges to owner. Allowing pets without asking owner and without pet security deposit. Cape Coral, Florida

We would like to respond to our previous clients unfounded complaint. Douglas Realty has been a well respected business for over 30 years. We take great pride in our business practices and care about our clients and our business relationships.

> Douglas Realty placed a tenant for client for a 6 month and 1 day period, The tenant reimbursed client for all electric and utility bills as evidenced  in the statement below along with 11/17/2013 forfeit of security deposit (which was used to pay the  balance of utility bills).  Our client received these reimbursement as indicated below.

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> The pet that was involved in this residency was a police dog, which spent time at the property in a part time manner.  Our client was duly notified of the K nine resident and agreed for the part time residency with no pet deposit. He agreed to keep utility services in his name because the lease was not for a full year.  We are very surprised that our client feels that we did not service his account up to his satisfaction. Although we have repeatedly explained his account to him in great detail several times we would welcome a meeting to explain and discuss this issue with him again.

With hundreds and hundreds of properties managed for 30 plus years we continue to enjoy an excellent reputation in our industry.

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> Our clients prior tenant has sent notification and documentation proving the receipt of house cleaning and carpet cleaning as well ,  our security deposit claim issued to clients prior tenant was prepared properly and respectfully.