dri software minnetonka minnesota Parallels Software "order processing partner" for Parallels.com; bogus, fraudulent; incompetent; prevaricator minnetonka, Minnesota, Internet

Purchased software upgrade from Parallels.com online.  Their "order processing partner"--DRI SOFTWARE--handled the transaction.  Requested refund.  Completed all instructions.  Refund approved.

Two weeks have passed.  Over ten conversations with reply_to@support.parallels.com has proven fruitless.  They state a refund has been issued to my account.  This is news to my bank, as nothing has posted--except the original charge.  No refund has been issued to my account from Parallels.com or their "order processing partner."  This leaves two possibilities: incompetence or fraud.  I suspect the later.  Why?MasterCard instructed my bank (ING DIRECT) to advise me of the following:

At ING DIRECT, we take your security and privacy very seriously. We were just informed by MasterCard that your Electric Orange Debit Card may have been compromised within its network of merchants/processors. 

As a precaution, we're reissuing you a new Electric Orange Card (with a new card number, expiration date and security code). The new card should reach you no later than December 29, 2011. Your current card will be deactivated at 12 AM ET on December 30, 2011, regardless of whether or not your new card has been activated. 

My bank has initiated an investigation.