Driveway Concepts, Inc. DCI DCI defrauds customers and does not honor contracts - dishonest and unprofessional! Quakertown,, Pennsylvania

As a individual who works in the office for DCI, I remember this particular customer. She informed us that she had received estimates from other companys for $125. We came out to give a written estimate and based upon her driveway's size and condition it warranted a higher price. The customer also asked for some concrete work, which was noted in a notes section so our estimators were aware that our concrete divison would have to come out to give her a separate estimate. The estimate she received for $160 clearly states Sealcoat and includes our "10 point" sealcoat procedure. No where does that estimate imply it is for concrete. Our concrete estimator came out to give her an estimate for the concrete work she wanted completed, a process which clearly involves a highly detailed contract for that level of work. Her estimate was for $2,950.00 -which is significantly higher than the $35 that she claims should have been the price. It would cost more than $35 just in gasoline to drive one of our triaxle trucks to her home. DCI has been servicing customers in the tri-county region for over 15 years. We have completed work for almost 3000 customers in 2009 alone. DCI has several sealcoat crews as well as separate paving, patch work and concrete divisons. We are fully registered, insured and bonded company.  DCI has been built upon a foundation of satisfied customers who return year after year for the quality workmanship and materials we use. While we stirve to keep all of our customers satisfied, with the quantity of customers we service, it is impossible to keep everyone happy. Occasionally a customer does come along where they just do not "get it". To not realize that there is a major difference between $35 and $2950 and to think that in any way, shape or form that concrete could be poured for that price is ludicrous and there is not much that can be done. The customer was given a top quality sealcoat on her driveway by our experienced sealcoat crew using commercial grade coal tar emulsion. The customer was given a separate estimate for the concrete work and we would be more than happy to have our concrete crew complete the job for the amount listed on her concrete estimate.