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Report: #248410

Complaint Review: Dropshipdesign.com - Bainbridge Island Washington

  • Submitted:
  • Updated:
  • Reported By: Honolulu Hawaii
  • Author Confirmed What's this?
  • Why?
  • Dropshipdesign.com DropshipDesign.com LLC Suite D3, 321 High School Rd NE Bainbridge Island, Washington U.S.A.

Dropshipdesign.com No refund given upon immediate cancellation after signup. No refund policy posted... Ripoff Bainbridge Island Washington

*Consumer Suggestion: contact the bainbridge, wa. police department ask for Lt. Giuntoli

*Author of original report: Update about attempts to contact dropshipdesign...

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It comes down to this: I paid $149.99 to Dropship Design for a website upon seeing their online ad at http://dropshipdesign.com.

Payment turned out to be processed by "Payment Processing Company" which is one of the names/many aliases "DropshipDesign" goes by, as evidenced by a search at http://www.google.com/search?client=safari&rls=en&q=dropshipdesign&ie=UTF-8&oe=UTF-8 It's only through this kind of research that I was able to locate samples of the offered website and it's not at all what I expected. Moreover, after extensive searching I did not find their refund policy, so I gues they have none. The number of disenfranchised complaints at Rip-Off.com and scam.com is staggering and even professional reviews read more like warnings. Only after I asked for my money back they emailed that they have set me up, but it looks like it was expedited because of my complaint.

They already misrepresented themselves by not issuing login information and keeping quiet for 5 days after signup, which is very rare in the world of computing and internet, and by not responding to bad press out there they leave me no choice but to get out before I get in, as I am very discouraged at this point. I have not used any of their services as yet as they have not provided any and would like my money back. Wouldn't you?

I first emailed them, saying "I have decided not to go forward with this purchase. Please refund. Thank you."

From Seller: Payment Processing Company on 5/4/2007 15:17 PDT

"Our records indicate that we already completed your website and we sent you an email already (not true, he send it after writing this reply) with instructions on how to change the name servers of your domain name to point to our servers."

The truth is I had not received anything, and was already being sent emails to spend money on SEO services. I had at that point also not received any account information, or setup instructions. I want a refund to which I should be entitled as I have not received anything.

Thewir emails are sent from no-reply@dsdemails.com

Responding results in "permanent failure: SMTP Error (state 9): 550 Requested action not taken: mailbox unavailable or not local.

So, I have been asking for a refund from the beginning, and opened a dispute with Paypal because dropshipdesign has not responded to that request. However, in another email reminding me to continue my setup process they write "as you know, we have a no refund policy for
the setup fee that you already paid."
How are we as the buying public to know that, as their website does not make mention of it and I have not been informed that there's no common money-back guarantee before taking my money. And that's the
point, they have taken my money and are not refunding it for services I cancelled before they began.

R
Honolulu, Hawaii
U.S.A.

This report was posted on Ripoff Report on 05/12/2007 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dropshipdesigncom/bainbridge-island-washington-98110/dropshipdesigncom-no-refund-given-upon-immediate-cancellation-after-signup-no-refund-pol-248410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

contact the bainbridge, wa. police department ask for Lt. Giuntoli

AUTHOR: Tom - (U.S.A.)

POSTED: Thursday, June 14, 2007

Report #07-921 this is the police report I filed.

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#1 Author of original report

Update about attempts to contact dropshipdesign...

AUTHOR: Rudolf - (U.S.A.)

POSTED: Saturday, May 12, 2007

Their email message asks to respond to them, yet it's a no-reply email account and contacting it results in an error. Their "ticket system" doesn't work and when you want to leave a message, the submit button changes into "waiting," and stays that way.

I noticed another email account: "sales@dsdemails.com and send them a message about refunding my signup fee, and -surprise- the sales mailbox returns the following message:

"Sales Team : Thank you for contacting us. Please take the time to create a ticket with our online ticketing system as we are no longer using email for customer support issues. Too many of our replies were discarded by anti-spam solutions. Our online ticketing system is much more effective and provides our clients with much faster response. (see above, it doesn't work) To create a ticket, simply login to your account, or, if you cannot login to your account, simply go to ticket.dropshipdesign.com if your account is in United States, or to ticket-uk.dropshipdesign.com if your account is in UK, then click on the contact us link and follow instructions under "NEW USERS". You will receive a reply within one (1) or two (2) business days. You will also be able to check the status of your ticket online at anytime.

Well, a trip to ticket.dropshipdesign.com reveals something that looks more like a product sale page than a customer service page...

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