Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dutch Mendenhall – Tax Auction Investors for its full commitment to quality customer service.

Ripoff Report's discussions with Tax Auction Investors have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Tax Auction Investors listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Our mission is to help our students understand the real estate market and teach them the skills they need to have financial success and a secure place to invest their hard-earned money. Our team, Randle, Amy, and myself, decided to create a guaranteed path, if they choose to follow it, where we could invest side by side with students since we only put our money where we see potential.

When you get into this business, the learning curve is fast and furious. The number one thing that happens to most investors is that they get overwhelmed and quit. They don’t know where to find the contracts, so they quit. They don’t know where to find the auctions, so they quit. They don’t know how to evaluate properties, so they quit. Instead of chunking this thing down piece by piece, they try to tackle the demon all at once and get overwhelmed and confused. We won’t allow that to happen to you and we teach you how to fight that little voice inside your head that keeps telling you that this stuff is too hard. So, there are really no excuses that are good enough to detour you from getting from where you are today to where you want to be tomorrow.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Dutch Mendenhall during an onsite inspection held by a third-party verification company with no biases towards Tax Auction Investors.

Tax Auction Investors does real estate education and training to aid individuals looking to get into the real estate investment world. Dutch Mendenhall stated the following about his company, "we try to provide as much free information as much education as much training as much knowledge base as humanly possible from real-time information. We have people every single day that are doing deals working on deals for our business and we do our best from an informational standpoint to pass that information on to the everyday person. And then for those that decide they don’t want to go into it themselves, we have a done free service where they can partner with us and invest with us and become...we put our money where our mouth is what we always say."

Leads for Tax Auction Investors are primarily obtained through online training through different online platforms including Facebook, Google, YouTube, Bing, and Yahoo. Mr. Mendenhall proceeded to explain the sales and service process for Tax Auction Investors, "the experience they have with us is what we call a live experience. So, we take people in the field and look at houses we take people into our rehabs it is a hands-on experience. We have them talking to sellers and we have them talking to buyers. And so, when we are doing...we give away the information and training for free the service that people pay for is to go and learn in a real-life hands-on experience. So, they travel to one of our major cities and go right in and look at houses with us and go to our rehabs, so it is a hands-on experience. We have people come from all 50 states and I can’t say we have done training in all 50 states, but we have in most of them."



CUSTOMER CARE & COMPLAINT RESOLUTION – DUTCH MENDENHALL – TAX AUCTION INVESTORS

Mr. Mendenhall was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "I know we are not perfect nothing in real estate is perfect no business is perfect. But what is incredibly important to us is immediate quick action if something goes wrong and to work through it hand in hand with our students and investors. And so in the history of our business, we have not had anyone lose money on a deal with us. The quick immediate action is extraordinarily important to us. I would say the only time if someone comes into our business and it does not match up like they had false expectations coming in we would do our best before the process really begins is to really set realistic real-life expectations for people. Our goal is to set realistic expectations based on what your situation is as an investor. I don't expect people to be like me so I need to teach them how to do it successfully no matter what that is if they have a lot of money to invest in real estate or not a lot of money to invest in real estate."

When asked to comment on complaints posted on Ripoff Report's website Mr. Mendenhall stated the following, "so that is not our business and our company, so I don’t know the best way to address that. We were hired by a company to perform a service. That gal bought a product and wanted a refund and we provided her a refund. She did not like the way we went about the refund policy and those kinds of things. Basically, it was a company we did business with is who she is complaining about. It was not about our product or service. It was not our product or service she was getting a refund from. We were doing business with them. They are an outsourcing company. She bought a product from their company and wanted a refund and then contacted us for a refund and we tried to help her get a refund from that company and then we became her target. So, this report is about a different company not about our company."

Tax Auction Investors is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Mendenhall stated the following, "What it means to me is that out there in the marketplace people don’t know who to listen to. Every single day you get information some of it is real and some of it is who knows, and you are trying to figure out who to trust. And a company like Ripoff Report allows the consumer to know that when they are buying a product making an investment that a company is real it is legitimate it has been in business for over a decade they are doing it every single day and a company that gives more than anyone else out there. I think it is important for Ripoff Report is there for people to know that a business is real and doing this every day.





DUTCH MENDENHALL – TAX AUCTION INVESTORS – STATEMENT FROM THE CEO – DUTCH MENDENHALL

" We don’t offer trainings on how to make you a millionaire. Instead, we provide a tested roadmap to get there. I never planned or wanted to be a thought leader or guru, destiny drew me into this path and I’d like to take you along for the ride.

Tax Auction Investors’ team is confident there is no one, no other company, no other business in America that has the kind of success rate in working with their students that they mentor. Tax Auction Investors takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "My staff, my people, are my business. We’re a family and at Tax Auction Investors we’re not just a team, we’re a family. And our company culture reflects that; for example, at 2:30pm our California office is empty since our team members go pick up their kids from school. We strive to stand out in an industry polluted with those making promising to make you rich with little or no investment. "

Ripoff Report was pleased to learn that Tax Auction Investors’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM DUTCH MENDENHALL – TAX AUCTION INVESTORS

Tax Auction Investors recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Tax Auction Investors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Dutch Mendenhall, Ripoff Report is convinced that Tax Auction Investors is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dutch Mendenhall – Tax Auction Investors meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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