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Report: #180973

Complaint Review: DXG USA - City Of Industry California

  • Submitted:
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  • Reported By: Greenfield Indiana
  • Author Confirmed What's this?
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  • DXG USA 1001 LAWSON ST. City Of Industry, California U.S.A.


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I received a DXG Camera for Christmas and within 1 week the screen went all white. I took the camera back to the retail store where it was purchased and they exchanged it for another. Within 1 week the EXACT same thing happened to this one. Well the store wouldn't take it back as I no longer had the receipt.

I contacted DXG directly and they said it was under warranty and I could send it to them. They would either repair it or replace it with a new one. The guy I spoke to said it would take 24-48 hours to determine the problem and then allow 6-8 days to receive it back. They received the camera on the 20th of February. I called them the end of the month and asked where it was and was told it would be shipped on the 28th and I should have it by the 6th of March.

Well upon another call to them today, I was told it shipped on the 5th and I should have had it by now. I try to tell him what I was told from the beginning and he said I was lying as noone would have told me that.

I truly think since I have no record except that I shipped it to them and they received it, that I will ever get a camera back. They are 2000 miles away from me and there is nothing I can do. They wouldn't tell me who it was supposedly shipped with or give any tracking information.

BEWARE!! of buying a DXG Camera. Their company and service SUX!

Greenfield, Indiana

This report was posted on Ripoff Report on 03/13/2006 05:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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