e-machines floppydisksettlement i never received item requested also,lost certificate and pin# so i can't try to reorder another item. no one will help me locate my pin or certificate # called kcc and representative told me she found my name but not my claim information even though i placed an order with emachines and was able to access my money labeled gift card. my gift card still has $365 the amount awarded to me but i can't place order at emachines.com because i lost form sent to me with my certificate# and pin # that i need in order to complete the order. i called and emailed i seem to be getting a run around please help me find someone who can get me the infor i need !!!!! Internet