Complaint Review: *E-PRO - EPROAUCTION - OREM Utah
- *E-PRO - EPROAUCTION PO BOX 971088 OREM, Utah U.S.A.
- Phone: 800-928-1645
- Web:
- Category: Internet Fraud
*E-PRO - EPROAUCTION RIPOFF DISHONEST FRAUDULENT BILLINGI responded to OREM Utah
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In September of 2006 I responded to an offer by Eproauction for a possible internet business.
Terms were: I pay for $1.95 S&H with my credit card, and evaluate the program for 14 days, and, if not canceled during this time, I would be charged $49.95 a month.
I never got to check out their program, because I was waiting to receive the info in the mail or on the internet.
When I called them on September 26 to talk with them about NOT receiving anything and to cancel, the CSR told me that I had called too late to cancel the program and that they had charged my MasterCard $49.95.
I protested, but they responded that they could NOT refund the charge. However, what they could do was to offer me a free month of their service.
My response was to explain that I am disabled and could not afford the $49.95 per month, and that I was NOT interested in a free month. I just wanted them to cancel, even if I could not get a refund.
The CSR led me to believe that she would cancel my account, but did NOT give me a cancellation number (as they now said they needed to have)!
I checked my bank statement in October and found no charge from Eproauction. Case closed--RIGHT?!! That's what I expected, and therefore didn't continue to monitor my later statements for a re-occurrence of the $49.95.
Since I went through a period of great stress, I did not pay close attention to the next bank statements, until I was notified that my account was overdrawn, and I had been charged a $29 fee.
In response I contacted Eproauction, and asked for a refund of $199.80, stemming from the FOUR $49.95 monthly charges November 2006 through February 2007, conceding the first monthly charge on September 2006 (which I probably should NOT have)!
I was told that my account was still open, and therefore these four monthly charges were legimate and could NOT be refunded.
I argued with CSR for almost half an hour and finally asked to talk to a supervisor. She told me that he was busy with another call. I offered to wait, but NO result. After another "broken record" response of about ten minutes, I INSISTED to be connected to the supervisor.
Finally, supervisor JM, answered and offered to cancel my account--WITHOUT refund, of course. He gave me a cancellation # 1296427 on my acct.#259107.
He refused to give me their physical address, stating that I could get that from the internet, and told me that he also could not give me the name of the CSR, who had recorded the notes falsely, stating that I had accepted the free month, because she was no longer with the company.
Brent
TIGARD, Oregon
U.S.A.
This report was posted on Ripoff Report on 02/27/2007 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/e-pro-eproauction/orem-utah-84097/e-pro-eproauction-ripoff-dishonest-fraudulent-billingi-responded-to-orem-utah-237224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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