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Report: #806271

Complaint Review: Ripoff Report | East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. - Internet

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  • Reported By: bob114 — MASSAPEQUA PARK New York United States of America
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  • East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. Internet United States of America

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REVIEW UPDATE: May 7, 2018: East Coast Wholesales remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. East Coast Wholesales is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, East Coast Wholesales has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, East Coast Wholesales has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever East Coast Wholesales remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to East Coast Wholesales for its full commitment to quality customer service.

Ripoff Report's discussions with East Coast Wholesales have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. East Coast Wholesales listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things we learned in the course of our review is that the typical customer feedback reads, "East Coast Wholesales truly provides high quality products with top of the line support staff that handles all issues in a timely and effective manner.

East Coast Wholesale is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Craig McKinney during an onsite inspection held by a third party verification company with no biases towards East Coast Wholesales.

East Coast Wholesale operates as a direct importer across the United States in scooters, generators, golf carts, and other specialty items. As a company they are striving to keep growing by adding new dealers to their distribution family. Owner, Craig McKinney, stated the following about his vision for distribution, "we started with a handful [of dealers] now we are up to 41. My vision is to get more dealers and distribute more product." Leads for East Coast Wholesale are generated through several different avenues including dealers, their personal website, and advertising on EBay as well as Amazon. The sales process is, "very simple." Consumers can access all the products they offer online, and have access to 24 hour customer service support. Their straightforward website offers an excellent understanding of East Coast Wholesale's products as well as shipping procedures.

CUSTOMER CARE & COMPLAINT RESOLUTION – EAST COAST WHOLESALES

During the onsite interview Mr. McKinney was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. McKinney expressed that their most common complaint arises when there is shipping damage to a product, " unfortunately UPS is not always careful with packages." In order to combat this East Coast Wholesale performs a thorough inspection of their product before it is shipped to the customer, "we do a double inspection, because we try and make sure it's perfect before we ship it out."



When asked to comment on complaints posted on Ripoff Report's website Mr. McKinney stated that he believes some of them were placed by competitors, while the others from customers they attempted to help, but these customers still placed complaints. Mr. McKinney went on to describe the lengths that East Coast Wholesale will go through to ensure customers are happy with their services, "we do our best to get it [product] back or give some kind of compensation...our best response to that is just to get it back, replace it, or give them their money back. We basically just ask them what they want."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. McKinney stated, "I took over all emails through customer support. I'm the owner and I care about customer support...so I handle all complaints and all warranties...only I deal with customers." East Coast Wholesale is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I'm actually very excited about it. Ripoff Report has gotten very large, and a lot of people go to that to do their research. Now that I am being accredited with them, fixing old problems, and reports out there I am super excited. It can only help our business."



EAST COAST TRANSMISSIONS - STATEMENTS FROM THE OWNER– CRAIG MCKINNEY

" East Coast Wholesales provides top of the line gas & electric scooters, digital generators and a full range of golf products along with SUP paddleboards at the most competitive pricing you will find anywhere in the USA.

East Coast Wholesales’ team have expressed that they feel very confident doing their job. East Coast Wholesales takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mr. McKinney is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that East Coast Wholesales’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM EAST COAST WHOLESALES

East Coast Wholesales recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, East Coast Wholesales has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Craig McKinney, Ripoff Report is convinced that East Coast Wholesales is committed to quality delivery of services resulting in total client satisfaction.



.How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that East Coast Wholesales meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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East Coast Wholesales Absolute Garbage Being Sold! Internet

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.


STATEMENT FROM EAST COAST WHOLESALES:


After reviewing this cast from 4 years ago i looked at all the records and this customer during his 60 day free part warranty wound up asking and receiving within 2 months 4 different shipments of parts. We did everything and gave him everything he asked for out of our pocket. Then when he received the 300+ dollars in free parts he rode the scooters for 2 more months putting him 60 days past the return warranty. He wanted to return the scooters which we would always override return warranty within reason, however him receiving many free parts on his request during 60 day warranty was so over the top on free parts that we could not then allow him to return for a full refund 2 months past warranty. We bent over backwards and paid for many free parts for this man, he was just one of those that did not matter how much you helped or gave him it was never enough.

NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Me and my son have purchased the 49cc 2 Stroke GAS SCOOTER and have had nothing but problems. First when I got the thing the directions were in an extremely small font, unreadable and had so many errors. In other words they are useless. I had no clue what i was doing because they were so unclear. I brought the scooter to my friend who is a small engine repairer and he put it together nicely. I brought it back to my house and my son was driving it for about 3-4 days, and the pull start breaks. I got a replacement and everything worked fine for another 3 days. Next thing I know it just won't start. I replaced the spark plug and it barely started once, and it kept stalling. Then it just stopped starting. I brought it back to my friend and he fixed it back to working condition. He had to also replace 85% of the screws that he put on previously, because the engine rattles so much it unscrews most of the screws it has. Put it this way the gas tank kept unscrewing itself and i drove down the block with it dangling behind. I had to duck tape the screws. When I got it home it worked for a day. Then it stopped working again. I brought it to another guy closer to me that has been a mechanic for 35 years. He said he had never seen a worse piece of machinery in his life. Anyways he spent 4 days trying yo fix it and couldn't. Now I brought it to a third guy and he said it is going to cost more to fix than I even bought it for! He said never buy anything else from this guy EVER again he said it was the worst he has ever seen as well. Never will I buy anything that has an engine that was made in China. Let's go USA!

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REBUTTALS & REPLIES:
0Author
2Consumer
3Employee/Owner

#5 Consumer Comment

No refunds / returns

AUTHOR: Concerned Consumer - ()

POSTED: Sunday, September 07, 2014

I bought two 4-stroke scooters and had lots of problems right out of the box. This company was notified and they insisted on sending me parts (as many as necessary to make me go away). The part service was prompt but I had too many problems with these scooters. - the same problem on both scooters (what are the odds of that?!)

After playing the back and forth game, I was refused when I offered to drive all the way to Myrtle Beach and return the scooters in person. The return rate is so low because they won't let you return. I eventually gave up and put the scooters in storage. The company had won the battle. >$1100 down the drain.

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#4 REBUTTAL Owner of company

THANKS CHRIS U R A GREAT CUSTOMER!!

AUTHOR: Eastcoast wholesales - (U.S.A.)

POSTED: Friday, March 23, 2012

Chris you hit the nail on the head.  The 2 stroke scooter is a super chain saw on wheels.  You paid 300 dollars for a 35 mph motor on a 20 lb frame.  Of course it is going to vibrate.  For 150 more dollars you get our 4 stroke scooter and there is no vibration.  The phrase you get what you pay for is exactly true.  Chris you are part of the 99.9% of my great 82,000 customers over the last 12 years, but unfortuenately these ripoff reports allow the couple bad apples to vent for absolutely no reason and it is usually the guy who things he is buying a Porshe at 100k bucks, but instead he could only afford a 300 dollar 2 stroke scooter.  Anyways, enjoy ur scooter Chris you been an awesome customer.  Thanks again, Craig

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#3 REBUTTAL Owner of company

SCOOTERS WORK GREAT

AUTHOR: Eastcoast wholesales - (U.S.A.)

POSTED: Friday, March 23, 2012

We have sold over 82,000 of these scooters in the last 12 years and we get less then .5% returns, so the scooters work great, everyone loves them, but just like anything if you dont follow the 2 sets of instructions and tighten bolts and assemble correctly things will happen.   For 99.5% of america kids and adults around the great USA enjoy these scooters everyday and our feedback on ebay proves it. Thanks again buddy and check out 99.9% of america who love the scooters included our rental program of these scooters here in Myrtle Beach.  Here is the link http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=eastcoast_wholesales_llc&ftab=AllFeedback  

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#2 Consumer Comment

Not for the mechanically challenged

AUTHOR: Chris Kroninger - (United States of America)

POSTED: Thursday, March 22, 2012

I bought the exact same scooter (49 CC 2 cycle) and have put about 70 miles on it.  Yes it vibrates...as does ANY 2 stoke engine.  The setup was simple for anyone with a jr. high automotive class under their belt.  The item was sold NOT ready to run out of the box, but rather that there would be a little setup needed.  It took me a little longer to setup than advertised but I credit that to my rustiness with small engines.

To add....I did have one issue with the seat post upon delivery, and Craig sent me a replacement with 24 hours of me sending a picture...no questions asked.  These guys are great not only with value of product, but also with customer service. 

If you have ever owned a chainsaw or string trimmer that was 2 stroke, you know how they vibrate and no amount of thread lock will keep them in place....you have to take responsibility for your own engine!

If you can't manage your own toys, go buy a razor scooter or a bicycle...the engine maintenance is much easier! 

Craig...after 70 miles, you have got my business!

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#1 REBUTTAL Owner of company

CUSTOMER MADE NO MENTION OF ANYTHING WRONG

AUTHOR: Eastcoast wholesales - (U.S.A.)

POSTED: Sunday, December 18, 2011

This customer abused his pull start and broke it.  He never read the instructions because instructions (BOTH SETS IN PERFECT ENGLISH) tell you how to use the pull start.  He ignored the instructions and he broke his pull start immediatly and called us and we shipped him new pull start.

Since he did not read the instructions on pull start i take it he did not read the rest of the 30 instructions so hence his problems.  We sell about 150 of these scooters a week and have been for the last 12 years.  We have less then 1% returns and less then .5% parts that have to ship out under waranty.  All parts we ship out are for customers like this who dont read instructions and wind up breaking something. 

Anyways it is a great machine and a great seller, but if you dont read instructions you will have problems.  Our feedback speaks for itself with out 15,000 positives on ebay over the last 10+ years.  Here is the link to proove it.  http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=eastcoast_wholesales_llc&ftab=AllFeedback    Thanks for hearing the correct side of the story, not 1 angry guy who doesnt read instructions.  Thanks again. www.eastcoastwholesales.com 

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