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Report: #412524

Complaint Review: Ripoff Report | East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. - MYRTLE BEACH South Carolina

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  • Reported By: Mt Vernon Illinois
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  • East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. 524 WALCOTT DR MYRTLE BEACH, South Carolina U.S.A.

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REVIEW UPDATE: May 7, 2018: East Coast Wholesales remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. East Coast Wholesales is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, East Coast Wholesales has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, East Coast Wholesales has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever East Coast Wholesales remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to East Coast Wholesales for its full commitment to quality customer service.

Ripoff Report's discussions with East Coast Wholesales have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. East Coast Wholesales listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things we learned in the course of our review is that the typical customer feedback reads, "East Coast Wholesales truly provides high quality products with top of the line support staff that handles all issues in a timely and effective manner.

East Coast Wholesale is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Craig McKinney during an onsite inspection held by a third party verification company with no biases towards East Coast Wholesales.

East Coast Wholesale operates as a direct importer across the United States in scooters, generators, golf carts, and other specialty items. As a company they are striving to keep growing by adding new dealers to their distribution family. Owner, Craig McKinney, stated the following about his vision for distribution, "we started with a handful [of dealers] now we are up to 41. My vision is to get more dealers and distribute more product." Leads for East Coast Wholesale are generated through several different avenues including dealers, their personal website, and advertising on EBay as well as Amazon. The sales process is, "very simple." Consumers can access all the products they offer online, and have access to 24 hour customer service support. Their straightforward website offers an excellent understanding of East Coast Wholesale's products as well as shipping procedures.

CUSTOMER CARE & COMPLAINT RESOLUTION – EAST COAST WHOLESALES

During the onsite interview Mr. McKinney was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. McKinney expressed that their most common complaint arises when there is shipping damage to a product, " unfortunately UPS is not always careful with packages." In order to combat this East Coast Wholesale performs a thorough inspection of their product before it is shipped to the customer, "we do a double inspection, because we try and make sure it's perfect before we ship it out."



When asked to comment on complaints posted on Ripoff Report's website Mr. McKinney stated that he believes some of them were placed by competitors, while the others from customers they attempted to help, but these customers still placed complaints. Mr. McKinney went on to describe the lengths that East Coast Wholesale will go through to ensure customers are happy with their services, "we do our best to get it [product] back or give some kind of compensation...our best response to that is just to get it back, replace it, or give them their money back. We basically just ask them what they want."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. McKinney stated, "I took over all emails through customer support. I'm the owner and I care about customer support...so I handle all complaints and all warranties...only I deal with customers." East Coast Wholesale is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I'm actually very excited about it. Ripoff Report has gotten very large, and a lot of people go to that to do their research. Now that I am being accredited with them, fixing old problems, and reports out there I am super excited. It can only help our business."



EAST COAST TRANSMISSIONS - STATEMENTS FROM THE OWNER– CRAIG MCKINNEY

" East Coast Wholesales provides top of the line gas & electric scooters, digital generators and a full range of golf products along with SUP paddleboards at the most competitive pricing you will find anywhere in the USA.

East Coast Wholesales’ team have expressed that they feel very confident doing their job. East Coast Wholesales takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mr. McKinney is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that East Coast Wholesales’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM EAST COAST WHOLESALES

East Coast Wholesales recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, East Coast Wholesales has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Craig McKinney, Ripoff Report is convinced that East Coast Wholesales is committed to quality delivery of services resulting in total client satisfaction.



.How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that East Coast Wholesales meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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CRAIG MCKINNEY/EAST COAST WHOLESALES SALES MYRTLE BEACH South Carolina

BUERS BEWARE!!! I PURCHASED 2 ELECTRIC SCOOTERS LISTED AS "MINT COND", NEW AND DOUBLE INSPECTED TO BE USED AS CHRISTMAS GIFTS.. REC'D 1 - THE PARTS TO ASSEMBLE IT WERE MISSING -NO INSTRUCTIONS OR WARRANTY INCLUDED. I E-MAILED CRAIG AND ASKED HOW DOUBLE INSPECTED COULD MISS SO MUCH -HIS ANSWER EVADED THE ISSUE BUT SENT MISSING PARTS.. REC'D 2ND SCOOTER- USED - MUD IN FOOT GROOVES, KICK STAND BROKEN, DECALS COMING OFF AND WOULD NOT CHARGE. RETURNED THAT SCOOTER IMMEDIATELY . WHEN 1ST SCOOTER WAS ASSEMBLED I SAVED IT TILL CHRISTMAS = WHEN TIME TO CHARGE, IT WOULD NOT HOLD CHARGE. CONTACTED CRAIG - SENT NEW CHARGING PORT OUT . STILL WOULD NOT HOLD CHARGE. CRAIG REQUESTED I RETURN, LET THEM FIX IT, AND HE RETURN IT BACK TO ME. I WILL BE OUT ABOUT $50.00 FOR RETURN SHIPPING OF 2 SO I ASKED TO HAVE IT REPAIRED LOCALLY AND HE PAY THE BILL. HIS ANSWER WAS "IF THE BILL IS NOT OVER 25.00", WHICH IS WHAT HIS RETURN SHIPPING WOULD BE. HE CHARGED ME 59.00 FOR 1ST SHIPPING. AFTER CHECKING WITH THE REPAIR SHOPS I WAS TOLD THESE WERE NOT NEW SCOOTERS,WAS EITHER REJECTS OR SECONDS AND WERE BASICALLY "JUNK" AND THEIR ADVISE WAS TO RETURN IT. I RETURNED SCOOTER, AT MY EXPENSE, AND REQESTED A REFUND THRU PAYPAL WHICH WAS THE WAY I PURCHASED THE SCOOTERS. HIS RETURN MESSAGE WAS "HE WOULD ISSUE CHECK FOR REFUND". I ANSWERED WITH "I DO NOT WANT CK - I PURCHASED WITH PAY PAL I WANT PAYPAL REFUND". HAS NOT ANSWERED LAST E-MAIL AND HAVE NOT RE'D CK. HIS LISTING STATES BUYER PAYS FOR RETURN IF BUYER DOES NOT WANT ITEM. I WANTED ITEMS BUT NOT BROKEN OR DAMAGED OR USED. HE STATES THAT WARRANTY AND 2 SETS OF INSTRUCTIONS ARE INCLUDED IN ALL PURCHASES. THAT IS WRONG! NEITHER SCOOTER CONTAINED WARRANTY OR INSTRUCTIONS. THIS GUY TELLS ONE STORY TO COVER A PREVIOUS STORY. THE SALE OF THESE SCOOTERS IS A SCAM! HE SHOULD HAVE TO PAY FOR THE RETURN SHIPPING FOR BOTH SCOOTERS SINCE THEY WERE NOT AS ADVERTISED. THIS IS A FRAUD GAME AND HE SEEMS TO BE WINNING. WISH I HAD KNOWN OF THIS REPORT BEFORE I PURCHASED. HIS CORRESPONDEJNCE IS DELAYED UNTIL IT IS TOO LATE FOR PAYPAL TO HELP. INSPECTION OF ITEMS MUST BE DONE WITH BLINDERS. BUYERS BEWARE!!!! Mama Mt Vernon, Illinois
U.S.A.

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

THIS REPORT IS FALSE AND FULL OF LIES

AUTHOR: Eastcoast wholesales - (U.S.A.)

POSTED: Thursday, January 13, 2011

Thanks for listening to the truth. This customer was a nightmare from day one. First thing is immediately after you pay we email you a thank you letter and attached to this email is 2 sets of pictured and full desription manaual, which this customer obviously ignored or deleted. We also put both these instruction manuals in each scooter box, which somehow he ignored both the hardback manauals again. This is now twice he ignored both sets of manuals we gave to him.

Then we tried to help him and he was not having any help at all. We told him to return the scooters for a refund under his warranty conditions, which clearly states unless a manuf. defect, customer is repsonsible for return shipping. This guy once again ignored or did not read his warranty before he bought it and both sets of warranty instructions he received with the scooter.

Now for the kicker. When he returned both scooters we refunded his money as we always do when people return the scooters. According to him he barely ridden the scooters and they were in perfect condition. This could not be further from the truth. The scooters shown wear and tear on the wheels, belts, deck, etc. There was dirt and mud inside the scooter as well as outside. He did not even have the courtesy to clean the scooters as our warranty says epecially since he lied and said he "BARELY" ridden them.

Long story short i am glad we are done with him. He actually failed his return inspection report on both scooters by our mechanics based on damage and dirty parts outside and inside and major worn parts, however since i believe in making every one happy i overided the failed report on both scooters and issued his refund for both scooter immediately to end this case and to send this horrible customer on his way and to be done with it. I would have spent a million dollars to end this case with this guy. His phone calls and emails were all rude and vulgar and we were just done with him.

Thanks for listening to the truth.

Craig

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