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Report: #656337

Complaint Review: Ripoff Report | East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. - Myrtle Beach South Carolina

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  • Reported By: arrogantatheist — Fort Worth Texas United States of America
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  • East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone. 2100 CAROLINA FOREST BLVD Myrtle Beach, South Carolina United States of America

East Coast Wholesales TRUSTED BUSINESS REVIEW: East Coast Wholesales clients feel safe, confident, & secure when doing business with them. East Coast Wholesales is dedicated to 100% client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.


*UPDATE: East Coast Wholesales recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

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REVIEW UPDATE: May 7, 2018: East Coast Wholesales remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. East Coast Wholesales is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, East Coast Wholesales has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, East Coast Wholesales has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever East Coast Wholesales remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to East Coast Wholesales for its full commitment to quality customer service.

Ripoff Report's discussions with East Coast Wholesales have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. East Coast Wholesales listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things we learned in the course of our review is that the typical customer feedback reads, "East Coast Wholesales truly provides high quality products with top of the line support staff that handles all issues in a timely and effective manner.

East Coast Wholesale is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Craig McKinney during an onsite inspection held by a third party verification company with no biases towards East Coast Wholesales.

East Coast Wholesale operates as a direct importer across the United States in scooters, generators, golf carts, and other specialty items. As a company they are striving to keep growing by adding new dealers to their distribution family. Owner, Craig McKinney, stated the following about his vision for distribution, "we started with a handful [of dealers] now we are up to 41. My vision is to get more dealers and distribute more product." Leads for East Coast Wholesale are generated through several different avenues including dealers, their personal website, and advertising on EBay as well as Amazon. The sales process is, "very simple." Consumers can access all the products they offer online, and have access to 24 hour customer service support. Their straightforward website offers an excellent understanding of East Coast Wholesale's products as well as shipping procedures.

CUSTOMER CARE & COMPLAINT RESOLUTION – EAST COAST WHOLESALES

During the onsite interview Mr. McKinney was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. McKinney expressed that their most common complaint arises when there is shipping damage to a product, " unfortunately UPS is not always careful with packages." In order to combat this East Coast Wholesale performs a thorough inspection of their product before it is shipped to the customer, "we do a double inspection, because we try and make sure it's perfect before we ship it out."



When asked to comment on complaints posted on Ripoff Report's website Mr. McKinney stated that he believes some of them were placed by competitors, while the others from customers they attempted to help, but these customers still placed complaints. Mr. McKinney went on to describe the lengths that East Coast Wholesale will go through to ensure customers are happy with their services, "we do our best to get it [product] back or give some kind of compensation...our best response to that is just to get it back, replace it, or give them their money back. We basically just ask them what they want."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. McKinney stated, "I took over all emails through customer support. I'm the owner and I care about customer support...so I handle all complaints and all warranties...only I deal with customers." East Coast Wholesale is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I'm actually very excited about it. Ripoff Report has gotten very large, and a lot of people go to that to do their research. Now that I am being accredited with them, fixing old problems, and reports out there I am super excited. It can only help our business."



EAST COAST TRANSMISSIONS - STATEMENTS FROM THE OWNER– CRAIG MCKINNEY

" East Coast Wholesales provides top of the line gas & electric scooters, digital generators and a full range of golf products along with SUP paddleboards at the most competitive pricing you will find anywhere in the USA.

East Coast Wholesales’ team have expressed that they feel very confident doing their job. East Coast Wholesales takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mr. McKinney is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that East Coast Wholesales’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM EAST COAST WHOLESALES

East Coast Wholesales recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, East Coast Wholesales has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Craig McKinney, Ripoff Report is convinced that East Coast Wholesales is committed to quality delivery of services resulting in total client satisfaction.



.How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that East Coast Wholesales meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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EastCoastWholesales Craig McKinney I'd rather share a sleeping bag with a pissed off grizzly bear than deal with this company again Myrtle Beach, South Carolina

On the weekend of August 21-22 I purchased an 800 Watt electric scooter from eastcoast wholesales for $364. On Thursday, August 26 I received the item and there were problems from the get-go (which I can prove via pictures). The directions were terrible (I've put similar items like this together many times; I'm a freaking honors student), several small bits were missing, such as small screws, the brake disc was completely bent out of shape, and a wire in the fuse holder was dangling out.Everything is assured to be an easy fix. The most important issue here was the fuse holder; I needed a new one, which I spelled out and included a picture of in an email to show what was wrong. While I needed all the products listed above, without a new fuse holder, nothing would work. I received two separate packages with everything OTHER than the fuse holder. I had to take a picture AGAIN and wait two and a half weeks before I got it. Also, the customer service department has the collective IQ of a Petunia. I told them I needed bolts to tighten the handlebars, and they sent me ONE (I needed two) and it was the wrong size. I informed them of this and they kept agreeing to send me just one more. When I specified the number in four different languages and using more precise mathematical terms, they flew off the handle and suggested that, in lieu of getting parts that I paid for and should have come with my package, I kept every email correspondence and can prove every word.
When I sent them an email wondering why it was taking over two weeks for delivery they were, shall we say, taken aback. They also complained about how I was just costing them money by complaining:
"WHAT?????????? on 08-30-2010 package number 1 shipped out to you, which was a 800 watt hand brake and a disc rotor.
then you emailed us 3 days later wanting more free parts. on 09-04-2010 you then asked for battery cables and hex bolts which we shipped you in a second package \
you have made us ship you 2 separate packages now costing us money twice.
no third request has been made by you and we have shipped you every part you
asked for"
The wires I finally received would not work with what I had (had things at the end which the previous wires did not, making them incompatible), plus the fact that I would have to solder the wires onto the battery, I decided to just return the scooter.
When I told the service department that "I'm returning the d**n thing so I need the RMA number" they replied: "rma #108. must be written on the top of the scooter box or warehouse will reject the d**n thing."
Their site advertises "superb customer service." I've yet to see it.
I personally called the owner on the phone and he assures me that shipping via UPS will cost around $40. The box, of course, will also cost extra, since I'm apparently a fool for not keeping a box the size of a refrigerator in a cramped dorm for almost a month and a half. The total shipping that I HAD TO PAY was $123 via ups, and I have video testimony from an employee that there was no way it could be any cheaper.
In case you're keeping track, I've now spent almost $500 and have yet to so much as turn on a scooter, much less ride it.
When I informed the owner, Craig McKinney, of what I had to pay and requested a refund he said I used the wrong kind of ups shipping. I kid you not. I'm expected to go hunt around town for some vague type of UPS place, rather than just take it to a typical UPS store. I think I'm putting it mildly when I say that, the fact that I had no way of knowing that notwithstanding, that is a RIDICULOUS expectation for a customer. I'm still out almost $500 with nothing to show for it.
Craig McKinney is a goddamn broken record "We've been in business over 14 years
We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years We've been in business over 14 years."
Hey did you know they've been in business for over 14 years? I hope he gets eaten alive by rabid wolves. Everything about this company-from-hell was a nightmare. I'd rather swim with a school of piranha than EVER deal with this company ever again. RUN SCREAMING THE OTHER DIRECTION.

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Oh look, he said everything i knew he would

AUTHOR: arrogantatheist - (United States of America)

POSTED: Monday, November 01, 2010

Craig McKinney is a liar. I didn't have this thing anywhere CLOSE to 3 months. Apparently I'm a child for complaining about everything not working. And just like I said, the man never acknowledges any wrong; just says they have good reviews and therefore couldn't possibly have screwed up

I did call him multiple times, of course, email is usually easier when pathetic office hours don't exactly work with your schedule. Oh yeah thx for the installation pics you said you'd send me; never got those. Thanks a lot. The way I returned it was the way I got it buddy; why don't you stop saying "CHECK ON EBAY WERE SO AWESOME" and just admit you shipped a bad product.

I also have emails where YOUR laughable customer service department told me to just go to a hardware store and get the parts that were supposed to be sent to me in the first place.

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#1 REBUTTAL Owner of company

CUSTOMER COMPLETE NIGHTMARE

AUTHOR: Eastcoast wholesales - (U.S.A.)

POSTED: Monday, November 01, 2010

This kid was a complete nightmare.  He has had scooter for 3 months.  After the first week he called us and got 50 dollars in free parts sent to him no questions asked.  He then complained about the 5 minute installation of the free parts we sent him.  He was being a complete child about every little thing.

He also cusses like a child sailor in every email he sends to you.  He will never pick up the phone and talk like a man, but resorts to childish, cussing, capital letters, etc.... in emails.   In 12 years in business never have we had such a baby customer like this.  I am glad 99.9% of our customers are not like him as shown in our 13,500 POSITIVE FEEDBACKS ON EBAY AS SHOWN IN THIS LINK http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=eastcoast_wholesales_llc&ftab=AllFeedback  our ebay NAME IS EASTCOAST_WHOLESALES_LLC  so please check us out so you can view all our customers reports and not this one bad apple who is a complete nightmare and i dont wish this kid on anyone. I am so glad he returned the scooter, which by the way he damaged to complete unreckonishion.

 

Thanks

Craig

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