Complaint Review: Ecampus.com - Lexington Kentucky
- Ecampus.com 2415 Palumbo Drive, Lexington, Kentucky U.S.A.
- Phone: 888-388-9909
- Web:
- Category: Book Stores
Ecampus.com STAY AWAY FROM THIS SITE! Rip-off! Lexington Kentucky
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HORRIBLE, FRAUDULENT SITE! Non existent customer service, dishonest, major shipping problems. Ordered a textbook from them which was show in-stock but did not receive until two weeks later. Paid extra for expedited shipping but the item came ground. In the meantime, I tried to call customer service only to be put on hold for over 30 minutes. Never did get to talk to anyone.
Emails to customer service are not answered in a timely manner and when they do reply, it's with a 'canned' response. They also noted in the response that "...if you do not receive the item by _ _ _ to contact customer service..." which is a joke because you can't get through to customer service - EVER!!
The tracking number provided with the email response was followed with the URL for U.S. Mail which I typed in and received a bounce back when in reality, the item was shipped via UPS. Had to go to a local Barnes and Noble, which fortunately had the book but am now faced with returning the copy I eventually recieved from ecampus.com. Am afraid I won't even get my money back.
L
New Haven, Connecticut
U.S.A.
This report was posted on Ripoff Report on 09/10/2004 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ecampuscom/lexington-kentucky-40509/ecampuscom-stay-away-from-this-site-rip-off-lexington-kentucky-107776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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