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Report: #813274

Complaint Review: Ehlers Construction - Eugene Oregon

  • Submitted:
  • Updated:
  • Reported By: Dana — Harrisburg Oregon United States of America
  • Ehlers Construction 1085 Madera Street Eugene, Oregon United States of America

Ehlers Construction Charged installing a laminate floor that had to ripped out and replaced Eugene, Oregon

*Author of original report: Let's be honest Ehlers

*REBUTTAL Owner of company: flooring replacement for customer

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 Ehlers Construction company hired a subcontractor to install laminate flooring in my home.  The laminate flooring was improperly installed, which caused the floor to buckle.  The laminate flooring had a manufactures defect, however was installed despite the defect.  I contacted the contractor and reported my issues.  I was advised to follow-up with the manufacture.  Ehlers paid the subcontractor for the installation despite the fact the floor was flawed and installed improperly.  Ehlers then charged me for the floor installation.  THe floor had to be ripped out and replaced and the subcontractor was still paid by Ehlers.

This report was posted on Ripoff Report on 12/23/2011 04:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ehlers-construction/eugene-oregon-97402/ehlers-construction-charged-installing-a-laminate-floor-that-had-to-ripped-out-and-replac-813274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Let's be honest Ehlers

AUTHOR: Dana Higgins - (United States of America)

POSTED: Tuesday, January 17, 2012

Ehlers states that the laminate flooring was only slightly flawed and could only be seen in certain light.  Not true.  The laminate flooring was obviously and noticeably flawed.

Ehlers states that the flawed flooring was noticed several days after installation.  Not true.  The flawed laminate flooring was noticed immediately and was brought to the attention of the installer.  The installer acknowledged the flawed flooring, however continued installation.

FACT: Ehlers paid their sub-contractor in full for poorly installing a flawed laminate floor.  (The floor was placed to close to the base boards which caused the floor to buckle in certain areas).

QUESTION: Why did Ehlers pay their sub-contractor in full for poorly installing a flawed laminate floor that had to be ripped out and replaced?

QUESTION: Why did Ehlers take me to small claims court to collect the money they paid their sub-contractor for poorly installing flawed laminate flooring that had to be ripped out and replaced?

TRUTH: Bottom Line. Ehlers Construction cares more about taking care of their sub-contractors than they do about taking care of their customers.  Shame on you Ehlers.

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#1 REBUTTAL Owner of company

flooring replacement for customer

AUTHOR: ehlers construction inc. - (USA)

POSTED: Monday, January 16, 2012

Ehlers construction was hired by the homeowner to replace a floor that was damaged by water. We purchased and installed the material selected by the homeowner. The installer was paid by us upon completion. Days later there was a flaw discovered by the homeowner, Seen only in a certain light at an angle. We asked the manufacturers rep to inspect the flaw. The rep agreed and made arrangements to have the floor replaced.
The new floor was installed with no additional cost to the homeowner by an installer hired by the manufacturer. The homeowner signed a "satisfaction document" Happy customer.
We asked to be paid the original contract price, the homeowner signed an agreement to make payments. Payments were made, then stopped. We proceeded to small claims court, we were rewarded a judgement against the homeowner. The bill has been paid. Unhappy customer...
Please feel free to contact us for any additional info on this claim

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