electrolux warranty corporation Horrible Customer Service!!! Horrible Warranty Service charlotte North Carolina

DO NOT BUY ELECTROLUX!!! DO NOT BUY ELECTROLUX!!

I have an extended warranty on my ELECTROLUX WASHING MACHINE. The door locking mechanism broke last Friday 6/5/2015.

I called for my warranty and they sent someone out on the following Monday 6/8/2015. The guy was here for 5 minutes and said he needed to order parts and would return.

As of this morning 6/12/2015 I HAVE NOT HEARD ANYTHING FROM THE REPAIR PEOPLE SO I CALLED THEM. THEY ARE STILL WAITING FOR THE PARTS.

WHEN I ASK WHY THE PARTS HAVE NOT BEEN OVERNIGHTED I WAS INFORMED THAT IT IS NOT ELECTROLUX'S POLICY TO PRIORITY SHIP NEEDED PARTS. I HAVE TO WAIT A WEEK TO 10 DAYS!!!

MY KITCHEN IS 'ALL' GE APPLIANCES AND WHEN THEY NEED TO BE REPAIRED THE REPAIR PEOPLE COME WITH THE PARTS IN THEIR TRUCK AND IF THEY NEED TO ORDER PARTS THEY ARE OVERNIGHTED TO MY RESIDENCE AND THE REPAIR PEOPLE RETURN TO INSTALL THEM!!!

I WAS TOLD BY THE REPAIR PEOPLE AND ELECTROLUX THAT I WOULD HAVE TO WAIT A WEEK TO 10 DAYS!!!!

JUST SPOKE WITH A FLOOR SUPERVISOR AT ELECTROLUX IN AUGUSTA BY THE NAME OF STACY (VERY VERY VERY NASTY WOMAN!!!!! - SHE HAS NO CARE OR CONCERN FOR CUSTOMER SERVICE) SHE TELLS ME THAT I SHOULD BE HAPPY THAT THEY SHOULD BE ABLE TO GET MY PARTS WITHIN 5 BUSINESS DAYS!!!

ARE YOU KIDDING ME???? I SHOULD BE HAPPY TO LIVE WITHOUT A WASHING MACHINE FOR 5 BUSINESS DAYS AND 2 WEEKENDS ON EACH SIDE AND THE FIRST DAY DOES NOT COUNT SO THIS BRINGS A TOTAL OF 10 DAYS WITHOUT MY WASHING MACHINE!!!

COME TO FIND OUT THAT THE PARTS ARE COMING FROM MIAMI AND ORLANDO FLORIDA. MIAMI IS 30 MINUTES FROM MY HOUSE & ORLANDO IS 3 HOURS FROM ME - IF I WOULD HAVE KNOWN IT WAS GOING TO TAKE THIS LONG I COULD OF WENT AND PICKED UP THE PARTS LAST TUESDAY AND THIS WOULD BE DONE.

THIS IS CRAZY AND OUT OF CONTROL!!!!

DO NOT BUY ELECTROLUX!!! DO NOT BUY ELECTROLUX!!!!

HORRIBLE STAFF!!!! HORRIBLE POLICY!!!!