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Report: #90567

Complaint Review: Empire Marketing Systems - St. George Utah

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  • Reported By: Luzerne Iowa
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  • Empire Marketing Systems 144 West Brigham Road Suite 11 St. George, Utah U.S.A.

Empire Marketing Systems (EMS) rip-off! They're ignoring my calls! They're swindling and fraudulent CROOKS! Refused to refund within the allowed 3 days! St. George Utah

*Consumer Suggestion: Just another crazy idea of mine.

*Consumer Comment: EMS Still A RIPOFF!!!!

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On April 6th 2004, Peter Kloepfer, a sales rep. from EMS called me and knew that I had recently purchased a book from by author Stephen Ducharme titled "How to get 1 million visitors on your web site without paying a dime in advertising".

Peter told me his company, EMS, is working with in helping a few people get off to a fast start using Stephan's marketing tools. Peter also said, since I already have the book I could eventually get to the income level I desire by myself. However, for a small investment and six months of free coaching, EMS can get me there alot sooner. He also told me EMS is offering this great deal in exchange for my testimony. Peter said all testimonials have to be published according to some kind of government code now so that people will know they are real and not published by just anyone.

I asked Peter if I could think about it for a few days and get back with him. He said no, the position may not be available because the openings are filling up quickly and there may not be another opening for 6 months. So I asked him if he could hold my position for about 3 days because I was switching from a dial-up connection to satelite connection in three days. He said no, he couldn't hold my position and assured me that my connection change and e-mail address change would not be a problem.

After Playing phone tag with me several times being transfered from Peter then to Todd(the screener)back over to peter then to the secretary(julie)and so on something just didn't feel right about this business deal. But the red flag just didn't go up yet, because all three of these people congradulated me on passing the screen test and becoming their newest client.

Peter told me there were 3 levels of investment: $4200.00,$8100.00 and $1500.00. He told me the $8100.00 would be my best investment. So I asked him, if the coaching is free then what does the $8100.00 pay for? He told me the $8100.00 pays for all the downloads and software programs.

I agreed upon an initial investment of $8100.00 and six months of free coaching. I wired $4900.00 on the 6th, and put the remaing $3200.00 on a credit card on the 7th. I signed and dated the agreement on the 7th also, but didn't fax it until the 8th. I didn't get this all accomplished on the same day because something just didn't feel right about this business deal. But I couldn't tell at the time if I was just nervous, or if I truly made a bad decision.

So I called Peter back on Friday the 9th and told him I didn't feel right about this business and wanted a refund of my $8100.00. He tried to talk me out of it first and that didn't work. So then he tells he will have to contact the companies that own these downloads and software programs to see if I am still elgible for a refund and he will get back with me. I NEVER HEARD FROM PETER AGAIN.

I called EMS for four days, left several messages for peter to call me back, he refused to call me back. So on the 13th I finally exploded on the secretary and she finally puts me through to Jason,who claims he is the ceo and vice president of the company. Jason tells me he will talk to peter and discuss the situation but I need to keep in mind that peter is a sales man and that salesmen do have a tendency to lie, and since there is no confermation of my conversation with peter, he's not sure if he can grant me that refund. Jason said he will get back with me the next day.

Jason failed to return my call, So I called him back, very surprised to actually get through. Jason doesn't want to even discuss or resolve my refund request, so he put's me through to another guy named Jason who is suppose to be head of the coaching staff. This guy continues to run me in circles about going ahead with an online business instead of asking for a refund. I tell this Jason that I wouldn't even be in this position if Peter would have just let me think about it for a few days. Jason says, no Peter couldn't do that because his sales quota for the month would of been expired by friday the 9th.

So now I am a victim of some sales guys quota? finally I explode on him as well and told him for the 50th time I do not want an online business I just want my money back and I want an answer right now. He said NO, you can't have a refund because your 3 days had expired. Jason told me I should have called before midnight on the 8th.

I first talked to Peter on the 6th, I signed the agreement on the 7th, I asked for a refund on the 9th. I have absolutely no downloads and no software programs to show for that $8100.00. It took me several calls and several days for EMS to come up with an exuse as to why they can't refund my money. Jason obviously must have taken the short bus to school in his days because I was taught in school 72 hours = 3 days, Peter called me in the afternoon of the 6th and I called him back for a refund in the morning of the 9th. THAT IS NOT 72 HOURS!

It is now May 7th and I still have not received my refund. I will take Leonard Mullen's advice in reporting this scam to and the Utah Attorney General's office cybercrime Task Force division at 1-801-269-4506.

Luzerne, Iowa

This report was posted on Ripoff Report on 05/07/2004 09:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Just another crazy idea of mine.

AUTHOR: Reid - (U.S.A.)

POSTED: Friday, May 14, 2004

Hey everone,

I hope that this posting finds each and every one of you out there in good spirit and health. First of all, I would like to start out by saying, I'm really sorry for what has happened to all of you, for the exact same thing has happened to me, only with a different company.

Many clauses in a company's contract, which literally becomes nothing but a death trap. No where to go, no one to help. I have no involvement with EMS, nor have I had any business dealings with them.

To constantly see the same companies on this website gets tired really fast, especially when cocky businesses feel no need to acknowlege and resolve the many reports against them.

Try this: Email the following media companies, just as I have, with the exact same message.
Please, feel free to add more media companies.

Email:To whom it may concern,

I hope that this e-mail finds you in good spirit and health. Hello there my name is _______________ and I am a regular viewer of your show. Love it by the ways. I was just wondering how someone might be able to get some news coverage. I am in a pretty bad situation right now, where I have been scammed out of __________. There are many others, that I can possibly get in contact with, who may also be interested in shedding some light on a scam, where the perpetrators behind it, are getting braver and braver everyday. It is almost blatant extortion. Please contact me, so that I may give you further details on this story. Thank you very much for taking the time to read this e-mail. Take care cause I care, goodbye from __________ and God Bless.

Send this Email to all of the media companies listed above and as much as you possibly can. I will do the same. There is no guarantee that this will work, however, the more of these Emails they receive, the better the chances of one or two possibly getting through and getting noticed.

Direct as many people, who have been victimized by this company, to this rebuttal and have them do the same also. Hopefully this will create a domino effect and I too, may possibly get some much needed news coverage.

It's very important for us all, to start communicating more through our rebuttals, as well as tell our stories.

Until next time, take care cause I care, Aloha from Hawaii and God Bless each and every one of you.

P.S. When you have the time, View my story on the John Beck mentoring Institute.

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#1 Consumer Comment

EMS Still A RIPOFF!!!!

AUTHOR: Martin - (U.S.A.)

POSTED: Thursday, May 13, 2004

I too have become a victim. Sadly, I let them talk me into "investing" $13000 on a credit card. Bad Move!!!

These guys haven't given me anything concrete either, although I have been talking to my coach but he says there is nothing he can do for me.

The web builder I got was still in development (something they didn't tell me when I signed up.) I don't have any solid tools to help me with my business and the suggestions they provided I followed DID NOT WORK. The only people making money are EMS, EBAY and USPS/UPS!!!

I have called Jason and complained to the State of Utah Comsumer Complaint Dept. but they say they can't help me, but I am a determined individual and will continue to pursue this matter.

I would like to know if anyone out there is interested in starting a class-action suit against EMS in the hopes of recovering our money before they "disappear"!!!

Please contact me at and we can work together to try and help each other!!!

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