Empire Moving (empiremoving.ca) - Toronto Movers: Empire Moving & Storage Dishonest, Break Items, Do Not Respond to Calls, Emails or the like, and Overcharge at the END Toronto CanadaInternet

Where do I begin. We booked our movers by first getting a quote - dated January 23, 2007. It wasn't badly priced and was quite comparable to other movers, however they boasted their experience, the care they take with your items, the courtiness of their staff, etc.

March 6, 2007 - movers arrive 2 hrs. late. No calls, only after I try to reach them numerous times. Moving from an apartment building where I've booked the elevator. They come in, first thing get me to sign a form (which I note has some additional info. that I don't agree to so they tell me to scratch it out and initial). I feel funny about this so I try calling the office and leave a few messages. Also call my financial instution re: upcoming charges for move & they say I can only dispute - cannot limit - the transaction when it's completed.

They move my stuff (which I've packed, stacked, and disassembled). The move takes no longer than an hour to load up. In the meantime they do not use a single blanket to protect my furniture. I help them load items into my own vehicle as I wanted to protect some (good thing!), I have to request and put together wardrobe boxes. Arrive at new house - they unload everything into garage, including a few broken items (lamp, table, etc) with no comments. Total time = 2.5 hrs.

They hand me a mastercard slip to sign & go to their truck. One guy returns and asks how I will pay their tip. HA!! You've broken my stuff, not called me to tell me you're late and then this. So I tell him cash...but I have none. He hands me my mastercard slip which has a total of more than $100 more than originally agreed upon. I freak. Guys are gone.

March 9 - I send an e-mail as I've called a few more times and no returned calls. I try calling again...this is fraud. I finally speak with someone and they tell me to e-mail as it'll be received faster.

March 14 - e-mail again. Call financial institution - file a dispute.

March 21 - e-mail again after more phone calls. Each time I actually speak with someone they tell me the person incharge is not available and to e-mail. Contact my financial institution again.

April 3 - no contact from them

May - September - no contact. I am advised by my financial instution that there is nothing I can do.

That was crap. Stressful...and not needed. DO NOT USE THEM...they are a rip off.

Menlo
Whitby, Ontario
Canada