Enterprise DRU After two months for a simple claim , they credit to a wrong claim and closed the case Kansas city MO

Had a minor accident with enterprise rental car while the car was parked in the parking lot. The other party left a note and contacted her insurance company. I called enterpise a few times to follow up and I was told I have done what I need to do. Now two months later I got an email from them saying the claim is closed but I noticed that my deductible was not credited back to me as promised. When I called, I was told they credited it to a wrong claim.  Yesterday when I called to see what is going on with the claim and the person who handles my claim was not there and his voice mail box was full. I am out of word for how professional they are!!!!!!!!!!!