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Report: #1226475

Complaint Review: Ripoff Report | Epione TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Epione, one of the first centers in California dedicated to the practice of aesthetic laser surgery. Through the years, Epione has distinguished itself for excellence in clinical and technological advances pioneered by Dr. Simon Ourian. Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world. - Beverly Hills California

  • Submitted:
  • Updated:
  • Reported By: Rachel — Los Angeles California USA
  • Epione TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Epione, one of the first centers in California dedicated to the practice of aesthetic laser surgery. Through the years, Epione has distinguished itself for excellence in clinical and technological advances pioneered by Dr. Simon Ourian. Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world. 444 North Camden Drive Beverly Hills, California USA

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REVIEW UPDATE: October 13 2018: Epione remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Epione is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Epione has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Epione has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Epione remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Epione for its full commitment to quality customer service.

Ripoff Report's discussions with Epione have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Epione listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Epione's owner, Dr. Simon Ourian, has informed us that his personal philosophy is that his patients leave happy and pleased with their results. As a successful doctor, Dr. Ourian feels it is critical to listen to his patients and respond properly. By always putting his patients first, Dr. Ourian hopes to maintain Epione as a successful enterprise both now and for many years to come.





The information provided in this report below is based on comments made by Rana Japid & Dr. Simon Ourian during an onsite inspection held by a third-party verification company with no biases towards Epione.

Epione Medical Corporation is a cosmetic surgery center that provides its patients with the most up to date technologically advanced cosmetic procedures. Dr. Simon Ourian provides cosmetic treatments and has developed a line of skin care products to ensure his patients can maintain the health of their skin. Dr. Ourian stated the following about their services, "we are the number one providers of dermal fillers and Botox in the top 1% of the country. We are one of the most experienced providers of fillers and Botox in the country. We have been in business for 20 years, we have had thousands and thousands of people that have come to our center. I have trained many doctors worldwide and trained them on these procedures. I am on the board and an advisor to some pharmaceutical companies. My background and the number of people that come to my office speak for itself. We see close to 100 people a day, who come from all over the world. They come from many different countries to get treatments here."

Leads for Epione Medical Corporation are primarily obtained through referrals from satisfied customers. They additionally receive leads from Doctors and social media, "a lot of patients see his work on social media and are so impressed and that’s how they come in as well." Ms. Japid explained that after a potential client has decided to proceed with their services they will meet with Dr. Ourian to discuss the procedures they would like to have. Dr. Ourian will then, "give them a very clear outline of the treatments, how many treatments, the cost of the treatments to acquire realistic results. After that, the patients decide according to their budget and their time what treatments they would like to go forward with where they fill out consent forms."





CUSTOMER CARE & COMPLAINT RESOLUTION – EPIONE

During the on-site interview, Ms. Japid and Dr. Ourian were asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Japid expressed that complaints arise typically when a client is not fully satisfied with the results of their procedure. She gave the example of a patient who got lip fillers and decided they wanted to go bigger than they originally discussed. When situations like this arise, "we always bring them in for a follow-up consultation to assess the results and see if they need more."

When asked to comment on complaints posted on Ripoff Report's website Ms. Japid expressed that several of the comments made refer to procedures that they do not perform at Epione Medical Corporation. Because of this, they believe the comments to be false. She further expressed, "when they come in for a consultation we give them a very specific outlined treatment plans. Not only one treatment, but every treatment thereafter to get realistic results. So, all the information we give them is written on their consultation forms and is reiterated on their consent forms. So that we can make sure they always get the results that they want realistically so there is no information that s withheld from them so they can make a plan for the future so they don’t think that one treatment is going to give them the results that they are looking for." Epione Medical Corporation is approved by the Medical Board, the Better Business Bureau, the city of Los Angeles, and the State of California.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Japid stated, "each patient when they visit our office, they receive within 24 hours a follow-up phone call to see how their visits went, to see if they have any concerns, if they need any additional information. Before they leave the office, they are given very detailed aftercare sheets, make them complimentary follow-up appointments again to address any of their concerns. So, we take three different steps to ensure that every patient that comes through our office leaves with the best information, leaves with the best care and as well as bringing them back."

Epione Medical Corporation is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "its additional step that we want to take to ensure people that come here have a voice that they feel like we’ve heard them and we take as many extra steps as possible. Ripoff Report is a great advocacy program for patients and customers so we want to be on that site and try to accomplish their expectations through this."



EPIONE – STATEMENT FROM THE BEVERLY HILLS OFFICE

" Today, Epione, located in the heart of Beverly Hills, is one of the most comprehensive, state of the art laser and aesthetic surgery centers of its kind in the world. Epione is designed to offer clients comfort, convenience and privacy. We have specialized in the most current technology available for skin, hair, and body contouring. In addition to offering the latest in aesthetic medicine and treatments, Dr. Ourian has created a Signature Series line of skin care products. The genesis of the skin care line was Dr. Ourian’s frustration, early on in his practice, with the availability of pharmaceutical grade products that he could recommend to his patients.

Epione 's Epione's team has expressed that they love their job and love seeing the individual transformations they get to be a part of each day. Epione takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Epione takes its employee satisfaction seriously. Working together as a team is an integral part of the success of Epione. Everyone here loves their job, not only for the fantastic educational experience they receive, seeing the latest in medical advancements in skincare take place, but also for their love of each individual that walks through the door. "

Ripoff Report was pleased to learn that Epione 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM EPIONE

Epione recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Epione has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Epione recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Epione has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with our senior associate and or Dr. Simon Ourian, Ripoff Report is convinced that Epione is committed to quality delivery of services resulting in total client satisfaction.,





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Epione meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Dr Simon Ourian Epione Medical CorperationEpione.com Beverly Hills California

On  December 17, 2014 when  consulted  with and had  Dr Simon Ourian inject fillers around  my  eyes  for $3021.55 , I  was  assured  by him, that this procedure would give my  eyes a  more  youthful look

I  have had other fillers in my face before by other doctors and have always  been happy  with the  results

His  office  is beautiful  decorated and his staff  are professional and polite

For  2 weeks post injection  my eyes were extremely bruised looking and  I followed  Dr Ourian's  medical advice  to eat lots  of  fresh pineapple  to subdue  the bruising

After the swelling and  bruising subsided  I noticed  that  above  my  right  eye a  2 1/2 inch   crepey unattractive  lump developed

This  lumpy area was " not" there before   Dr Ourians injecting fillers around  my eyes  This  makes  my  right eye look  10 years  older and unattractive..
Even  under eye  cream and  cover up  could  not hide  the  horrible  2 1/2  bulge  over  my  right eye... 

I thought  that perhaps  if  I  waited a  month or  two it might get  better  but it  did  not.. In the interim  I read a few  negative  medical reviews of  Dr Simon Ourians injecting fillers  to other patients, so  I  was to afraid   to return to a  doctor that  I  did  not have  full confidence in

Afterwards   I  consulted  with a plastic  surgeon in Orange County , who suggested  I get a  full facial laser  peel , concentrating on my upper eye area would   help me.. He  also said that if  this lumpy area above  my right eye did not  return  to its previous condition that I could and should  get it  removed  by surgery, but he suggested  that I wait 3 months  post laser peel  before doing  anything  

This doctor  from Orange County   told me  that "Dr Simon Ourian " made a real mess  of  my skin  over  my right eye

I had a   deep full laser peel on my face and  concentrating  on my eyes.. I am still recovering from  this  deep laser  peel

I am  not  interested  in  having  Dr Simon Ourian  doing any more fillers  or  procedures on my face/ eyes, as  I  do not have  confidence in this  mans  medical judgement

So  I  called  up  his   assistant Rana , who  was  very  polite  and referred  me  to  Dr Simons Ourian  "Director of Operations"  David  Ehrlich,  and  I spoke  to him  and even  mailed him a few  photos  that show  the big unattractive  lump above my  right eye

I requested   a  full refund  of    the  $3021.55   that  I paid Dr Simon Ourian on December 17, 2014  for fillers around  my eyes...

David  Ehrlich,(The In house  Council) on  behalf  of  Dr Simon  Ourian   refused  to refund  my money.!!

I cannot believe  that  this  doctor is  so   unethical, and so poorly skilled and  refused  to  return my money after my right eye  terrible and alot  worse then  before!!

I  would strongly advice  anyone  to avoid   going  to  Dr  Simon Ourian ,as  he  is  a  doctor who  can  potentially   damage  your face   with with his  terrible  injections  and medical procedures

 I  will have no choice  but file  a  complaint with the "Medical Board of California  " and  the Better Business  Bureau  for  the damage that  Dr Simon Ourian  has created  to the skin above  my eyes by him injecting fillers  in December 2014


I  am writing this  review  to help prevent anyone  else  from  from  going threw  the same  pain,expense, suffering and facial deformation  that I have  now  by  letting  Dr Simon Ourian inject fillers  above  and  around  my  eyes
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