Complaint Review: Equifax Information Services, LLC - Atlanta Georgia
Equifax Information Services, LLC makes it very difficult to close an account Atlanta, Georgia
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I had opened an account in my wife's name. After she died of a terminal illness I called Equifax to close the account. I explained the situation, that I had opened the account and the bill was being charged to my credit card. I had a login and password.
Equifax insists that I send them the following by mail or fax:
- My name and contact information
- Her name and social security number
- A photocopy of my driver's license
- A copy of a power of attorney
- A copy of her death certificate with some kind of signatures - the representative's English was poor (somebody in Bangalore) and I could not understand what he was asking for.
There may have been more. At this point I explained that as I opened the account I should have the right to close it, regardless of whether my wife is deceased or not or whether I have power of attorney. Plus, I am not at all comfortable sending all this personal information about myself by fax or off in the mail where I have no control over who sees it or what happens to it.
Two phone calls and three emails later I am still fighting with them and Equifax refuses to change their terms.
Please keep in mind, Equifax is not required by law to do this. Equifax could create a way to opt-out online that is fully secure by asking for answers to questions only the account creator would know.
This report was posted on Ripoff Report on 02/12/2010 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/equifax-information-services-llc/atlanta-georgia-30374/equifax-information-services-llc-makes-it-very-difficult-to-close-an-account-atlanta-geo-568706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.