evVive Home Outrageous charge for return Mountainside New Jersey

 I purchased a dryer from evVive Home Sellers through Amazon.  Unfortunately it was a gas dryer and I needed an electric one.  I let them know immediately that I needed to return it and said I was more than willing to pay the shipping back.  But then they said to me that they would not accept it because it was not in the original box.  I asked them what they were referring to because when the freight company delivered it to me they showed up at my door with the dryer on a dolly (the dryer was taped-the door-and had some cellophane strips on it) and they had a belt around it.  We live at the top of a steep narrow driveway so the delivery crew had apparently unpacked the dryer from the box and left it on their truck.  When they brought it inside the delivery man looked at the connection and told me I had the wrong dryer and needed to return it.  He said the seller would contact me. 

I didn't hear from them for a couple of days so I contacted them by email.  As I said, they proceeded to tell me that they would not accept the return because it was not in the box.  I went round and round with them and finally contacted Amazon.  Amazon told me that they would accept my return for a small restocking fee.  I explained to Amazon that their "small" fee was $525.00 which was crazy!  Especially since the only reason, according to evVive's policies, that they even charge a restocking fee is if the order has been opened-which again takes me back to the fact that I had no control over this!  When I contacted Amazon AGAIN to explain that they emailed me back and said now the seller will NOT take back your item at all because it is more than 15 days according to their policy when I have referenced the email stream that has been going on for almost 2 months!!!  But Amazon says we have closed your claim and to quote them, it will not be reopened!  This is just theft because there is nothing I can do about it and no one will help me, including  Amazon!