Complaint Review: Excalibur Moving Group - Boynton Beach Florida
- Excalibur Moving Group 639 E Ocean Ave ste 406 Boynton Beach , Florida United States
- Phone: (888) 274-0178
- Web: http://www.excaliburmovinggroup.com...
- Category: Moving & Storage, Moving, Moving And Storage, Moving Companies, MOVING COMPANY
Excalibur Moving Group Misrepresentation, took forever for our stuff, rip off too Boynton Beach Florida
*Consumer Comment: No Misrepresentation At All
Excalibur misrepresented themselves as the moving company itself when they're actually brokers who sold our move from Florida to Texas to the lowest bidder and kept us completely in the dark about the process, the final cost, and actual time it would take for our items to reach us. We were promised there would be no additional fees which there were and that we would get our stuff two weeks at the most...it was over a month! And to top it off several boxes of our stuff are missing with no compensation in sight.
This report was posted on Ripoff Report on 09/20/2018 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/excalibur-moving-group/boynton-beach-florida-33435/excalibur-moving-group-misrepresentation-took-forever-for-our-stuff-rip-off-too-boynton-1461769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
No Misrepresentation At All
AUTHOR: Jim - (United States)
SUBMITTED: Monday, September 24, 2018
Here is the information from the website you provided:
DOT: 3054918 MC: 51832 Please note that a properly licensed interstate broker, such as Excalibur Moving Group, is not a motor carrier and will not transport an individual shipper’s household goods, but will coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will be determined by its published tariff. All estimated charges and final actual charges will be based upon the carrier’s tariff which is available for inspection from the carrier upon reasonable request.
It doesn't get much clearer than that. A moving broker cannot tell you what the final charges are because, of course, they're not the mover. It also indicates the pricing is based on what the actual mover says the price will be - the broker won't tell you who the mover eventually will be. However, once the mover shows up to pick up your stuff, the broker's job is complete. I checked the DOT for you, and yes they are a licensed broker.
At this point, you now have to deal with the mover for your missing items and all claims because the broker's responsibility is complete.
Now, I don't know how much you paid, but moving is not cheap. Finding a mover on the internet is the worst place to find a mover because all the scam movers live on the internet. Legit movers are generally very expensive because the process is manually intensive and no 2 moves are alike. One way or the other, you will pay - whether you pay the legit mover to move your items, or pay the scam mover, as you did, and find a lot of damaged, lost, and irreplacable items.


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