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Ripoff Report | Factory Direct Cellula Review - Pearland, Texas
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Report: #284582

Complaint Review: Factory Direct Cellular - Pearland Texas

  • Submitted:
  • Updated:
  • Reported By: St. Marys Ohio
  • Author Confirmed What's this?
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  • Factory Direct Cellular Pearland, Texas U.S.A.

Factory Direct Cellular fraudulent Pearland Texas

*Consumer Comment: Fellow customer in similar situation

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An order was placed with this company on October 27, 2007 and was billed to our Visa the very same day. Initially, we wanted to cancel the order because it was the wrong product. All emails to the company were met with automatic responses or not responded to at all. There is no phone contact available, only fax. We believe that this company is fraudulent and are pursuing a dispute with Visa to dispute the charge.

Randayl
St. Marys, Ohio
U.S.A.

This report was posted on Ripoff Report on 11/13/2007 12:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-direct-cellular/pearland-texas-77584/factory-direct-cellular-fraudulent-pearland-texas-284582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Fellow customer in similar situation

AUTHOR: seahawk - (United States of America)

POSTED: Tuesday, February 16, 2010

Ok. I am experiencing a similar problem except: I sent them a money order....I emailed to ask if they got it and the reply was "we are looking into this for you" hmm I wish I had checked them out because I went to bbb.com but only AFTER I had sent in the order...lo and behold they have had approximately 29 complaints filed against them in the last 3 years. Only about half of those were settled. Ouch. I may not see that money or the products I ordered...OOPS.Dang.

But, they DO have phone numbers...you have to dig for em. I have the physical address(I think) too.

I hope someone sees this and it helps...

ZenCentric LLC

10223 Broadway Suite P #300

Pearland, TX 77584

(713)-394-9968 or: (281)-228-1151 are the numbers listed for them by the better business bureau...

should they not email me again I will be calling these numbers myself!

Moral of the story: Do your homework before placing an order with an internet company. It's a little fishy that they don't have a toll-free number for inquiries and insist on doing everything by email. Having said that, I still have hope that I can get what I ordered....maybe I got the zip code wrong or something IDK. From now on I will check this site and bbb.com before doing business with out-of-state companies. I wish you FDC customers luck if you are trying to get a refund.

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