Family Pool Fun Incorporated BW, Incorporated Backer Wencell, Incorporated jay.backer@bwincorporated.com jeff.backer@bwincorporated.com Business Fraud from Family Pool Fun and Jay Backer Browns Valley Minnesota

 I am a Christian Grandma that wanted to purchase a swimming pool for my grandchildren.  I looked online and found Family Pool Fun, Incorporated.  They had only good reviews and at the bottom of their homepage was Focus on Family.  Seeming to be a Christian Business, saying we could leave prayer requests and such.  This was what sold me on purchasing from this company.  

I purchased a Tempest 24' Round 52" Deep Above Ground Pool from Family Pool Fun on 7-7-'17, it included a Premium Upgrade on the Pump & Sand Filter System.  On my Receipt of Purchase it was supposed to be a Waterway 1 1/2 HP 22" Pump & Sand Filter System.  I did finance this pool with Time Payment Corporation.  Jeff Backer, one of the owners of Family Pool Fun, sold me this pool over the phone and during the sale was very nice.  After the sale, it was turned over to Jay Backer, also an owner of Family Pool Fun.  

I was given an Order Number on 7-7-'17, the day of purchase and the day the finance company had gotten everything straight.  This was a $3,800.00 investment for me and I was feeling good for my family and grandchildren.  During the next two weeks, I kept inquiring when I would receive a Tracking Number from UPS for the delivery of the pool, both by email and phone.  I was told over and over that it would be sent out soon.  I began to feel uneasy.  Then on 7-26-'17, the 1st. Shipment was delivered.  I was told that I had 3 days to open and check all pieces to make sure nothing was wrong, damaged or broken.  I immediately opened and checked the packages and found one Top Pool Cap broken.  I went straight and called Family Pool Fun and emailed Jay about the broken cap.  He told me that a new one would be sent out immediately.  Well, it is now, July 2, 2018 and after dozens of phone calls and dozens of emails, I have never received the new Top Pool Cap.  

During these phone calls to Jay, he became rude, chastising and talking to me as if I were stupid.  He was insulting and at times unbearable to talk to and yet, I felt I needed to keep on this company to do the right thing.  I've never dealt with a company or a person like Jay, during a purchase of such a large amount of money and all by phone or website.  I was told to put Gorilla Tape on the broken Top Pool Cap, as if I didn't mean a thing to this company now.  I was talked down to and made to feel small.

After inquiring over and over about when our 2nd. Shipment was coming, it finally got to us on 8-8-'17, it had the wrong Pump and Sand System and I had to call Jay again and by now, I was beat down by having to deal with him.  He knew in my voice that I needed the new pump immediately, so on 8-10-'17, we did receive a New Upgraded Pump and Sand Filter System, but not the one that was on my Original Purchase Receipt...the Waterway.  Jay had sent us a Tidal Wave 1 1/2 HP Pump and Sand Filter System and told me on my Original Receipt, they had it wrong.  Yet, I had looked up my Tempest Pool Complete Kt and System and it did say we were to get the Premium Upgraded Waterway Pump & Sand Filter System.  We did not fight it, we accepted the one sent because it was large enough for our pool.

Well, we used the pool from 8-10-'17 until 9-25-'17 and then we closed it.  We reopened the pool this year on May 1, 2018, it did fine until June 15, '18, then this Tidal Wave Pump 1 1/2 HP motor stopped working...only making a humming sound.  Our Warranty is in full effect for this pump until 8-8-'18, so, I have emailed, called and been in touch with Family Pool Fun and Jay Backer and still have not gotten any response other than, "We have told the vendor to get this fixed.", from Jay.  It seems like we are pulling teeth to get Quality Consumer Satisfaction from Family Pool Fun, Jay Backer, and all concerned. I'm sorry but this company should not be in business.  I truly thought that this was a reputable company, well it is not.  They advertise the 'BBB' on their website, well, I don't believe it at all.  The Better Business Bureau would have done something about this by now, if that were so.  If there is anyone...Attorney, Advocate, etc. that can help me or the many others I see that have sent in their horrible problems with Family Pool Fun, please, please get in touch with me/us.  Something truly needs to be done to prevent this from continuing to happen to other people.  I live on Social Security and I did not expect to pay my loan off and have gotten nothing for the loan.  This is sad.  Family Pool Fun and Jay Backer are a Fraudulent Business and Company.

I still have a broken Pool Pump and a broken Top Pool Cap.  

Family Pool Fun, Incorporated  -  316 West Broadway, Suite B, Browns Valley, Minnesota, 56219, US  -  BW Incorporated  -  Backer Wencell, Incorporated  -  jay.backer@bwincorporated.com  -  jeff.backer@bwincorporated.com   -  www.familypoolfun.com  -  Phone:  1-800-250-5502   -   Text: 701-361-1909   -   Local Phone: 320-695-2899

Thank you... This is truly a BIG Consumer Fraud - Please help me and others...