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Report: #1419240

Complaint Review: FCA LLC - Auburn Hills Michigan

  • Submitted:
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  • Reported By: Doris — Clarkesville Georgia United States
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  • FCA LLC Auburn Hills, Michigan United States

FCA LLC Jeep Refusing to buy back Jeep Cherokee 2016 that stalls while driving. Auburn Hills Michigan

*Consumer Comment: Doris i’m trying to help you out but you need to post some information about the dealership that sold the jeep to you

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I purchased this vehicle in September 2016 and it was seen in the service department in October 2016 for a loud click from the brake (I was told this is normal even though it just started) and the vehicle shutting off during idle twice. Services was just doing what they were told to do by FCA. An update to the computer was completed but the issue continued. November 2016, I brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as I was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate the engine concern. December 2016, brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issues could not be duplicated.

Later in December I brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until I had enough in October 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with FCA attempted to fix it but could not duplicate the issue. When I got the vehicle back it continues to skip in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise.

I have stopped driving the vehicle and am trying to get FCA to do the right thing via Georgia’s lemon law. I have done my due diligence following FCA’S required steps and they said they cannot duplicate my issue so my case was closed and marked “fixed”. They did want to offer me a one time good faith payment for my time which would void any buyback etc in the amount less than a months payment. I have asked to talk to supervisors etc. but am told that is not their protocol and hung up on several times.
I sent a request for a buy back under Georgia’s Lemon Law certified mail receiving a response via first class mail denying that my vehicle fits the Lemon Law regardless of it being out ofservice more than 30 days.

Since this letter the vehicle has died 3 times while in  motion and continues to skip along with a decrease in rpms while idling (observed by dealership service). I also had smoke and a strong odor coming from the left front side of the vehicle with no reason as to why. This car is dangerous, and I cannot believe there has not been a total recall since it is shutting off while driving for so many people. I do not care to risk my family’s life or the life of others on the road. So, at this point my car sits at the dealership on day 37 with no idea what is going on with it while I pay $500.00 a month. I will never buy another FCA product AGAIN!

This report was posted on Ripoff Report on 12/26/2017 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fca-llc/auburn-hills-michigan/fca-llc-jeep-refusing-to-buy-back-jeep-cherokee-2016-that-stalls-while-driving-auburn-hi-1419240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Doris i’m trying to help you out but you need to post some information about the dealership that sold the jeep to you

AUTHOR: Consumer - (United States)

POSTED: Tuesday, December 26, 2017

given the fact that I do not have that information about dealer that sold you the jeep I can only do this for you please use this information to your advantage.  When you contact them let them know about your Rip Off Report that you posted and give them the Rip Off Report number that’s a sign to your complaint your Rip Off Report.

 When you post a complaint or a Rip Off Report on this website give as much information as possible there are a lot of people that watch this website on a regular basis and they’re just out to help you out  like me so use this information below to your advantage.

 

Address:
FCA US LLC
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

Phone Number: 1-800-334-9200
M-F, 8 a.m. - 6 p.m. ET (less some holidays)

 

For questions or concerns regarding your vehicle or dealer service please contact the brand phone number for your vehicle below:

Customer Care:

Alfa Romeo 1-844-253-2872 or Send Alfa Romeo a message

Chrysler 1-800-CHRYSLER (1-800-247-9753) or Send Chrysler a message

Dodge 1-800-4A-DODGE (1-800-423-6343) or Send Dodge a message

FIAT® 1-888-CIAO-FIAT (1-888-242-6342) or Send Fiat a message

Jeep® 1-877- IAM-JEEP (1-877-426-5337) or Send Jeep a message

Ram 1-866-RAM-INFO (1-866-726-4636) or Send Ram a message

Mopar® 1-888-528-HEMI (1-888-528-4364) or Send Mopar a message

SRT® 1-855-SRT-TEAM (1-855-778-8326) or Send SRT a message

 

FCA US Customer Care Call Center Hours

Customer Care is open 24 hours, 7 days a week

 

Historical Services:

Due to the high volume of requests, Historical Services requests that all inquiries be submitted by mail or fax. With all requests, please provide your name, contact information and specific request. A confirmation email or letter will not be sent. 

 

Address:

Historical Services

12501 Chrysler Freeway

CIMS: 410-11-21

Detroit, MI 48288 USA

Fax: 313-252-2928

 

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