Femora ABC Skin Cream/ Aural Eye Serum/Aurora Continue taking money out of my bank account after canceling acct Santa Ana California

We placed a sample trial order Sept. 21, 17; canceled but they continue to charge the bank account. Have dealt with numerous people to refund my money which totaled $556.24. I was told their system charges and cancels when it wants. I was told even though the package never left my post office to deliver order (Apartment no. was missing) that I wouldn't receive a full refund because i have to be charged a restocking fee. No one there has any clear answer to where is my full refund. Now after 7 weeks i'm told they just canceled my refund request and will resubmit another request that can take maybe 3 weeks or 4 weeks or maybe up to 6 weeks. This place is a Fraud/Scam.