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Ripoff Report | Fero funeral H Review - Beverly Hills , Florida
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Report: #1142909

Complaint Review: Fero funeral Home - Beverly Hills Florida

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Florida
  • Author Not Confirmed What's this?
  • Why?
  • Fero funeral Home 5955 North Lecanto Highway Beverly Hills , Florida USA

Fero funeral Home SCI IncorporatedDignity Memorial In order to main high customer satisfaction ratings an employee of Fero Funeral Home/Dignity Memorial alters customer data by changing the address of customers who he feels might not rate his and or the companies performance satisfactory. On many occasions Jim/James Mcmichael would change the customers address to his home address and then throw away the survey cards on e he received them at home. Mr. Mcmichael would then go back into Dignity Memorial's database and change the address back to the correct customer address. Beverly Hills Florida

*Author of original report: Correction to original statement

*Author of original report: Incorrect Report

*Author of original report: Made it right

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In order to maintain  company approved customer satisfaction levels, an employee at Fero Funeral Home/Dignity Memorialfraudulently  changes the addresses of customers he feels will give a poor customer service rating to him and or his company. This employee changes the customer's address to his home address and then when the surveys are received at his home he throws them away. Then he trash. He then goes back to work and changes the address in the company's data base to the correct address. Therefore, altering the customer satisfaction ratings for himself and his company.

This report was posted on Ripoff Report on 04/30/2014 08:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fero-funeral-home/beverly-hills-florida-34465/fero-funeral-home-sci-incorporateddignity-memorial-in-order-to-main-high-customer-satisfa-1142909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

Correction to original statement

AUTHOR: Sherry - (United States)

POSTED: Saturday, June 23, 2018

 I am the original author of this report. I wrote it over four years ago after an emotional breakup with the individual that is in the report. Immediately, I realized that acting out in anger is wrong. I made assumptions without verifying the information because I was angry. I caused significant damage to the individual in this report in error. I apologize for the damage I caused and if I could I would delete the entire report. My statements were false and even in making those statements, the person I spoke about did not retaliate. That in my opinion is true character. I am truly sorry for the statements I made and once again I will say they are not true.

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#2 Author of original report

Incorrect Report

AUTHOR: Anonymous - ()

POSTED: Friday, August 29, 2014

 The following report is incorrect and is based on wrong information. Mr. Mcmichael has a spotless reputation with Dignity Memorial. Mr. Mcmichael is known by all of those who have done business with him, as a man with integrity and character.

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#1 Author of original report

Made it right

AUTHOR: Anonymous - ()

POSTED: Thursday, May 08, 2014

SCI Inc./Dignity Memorial took this incident very serious and took the appropriate and necessary steps to correct what Jim Mcmichael of Brookesville did on behalf of their company. They were honorable and defended their company's reputation. Jim Mcmichael will have to find another funeral home in Brookesville/Hernando County to scam.

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