Filelate.com They never reported my 2015 taxes I filed with them! Even after I had confirmation email! Internet

I filed taxes on line with them I even received a confirmation email saying they were filed sent to IRS and guess what we just learned while we are buying a house! They never sent our 2015 taxes! I said I wanted to talk to someone and she said oh we are sorry that happen we sent you an email. I went through all my emails. Nothing. I want a refund as well! I have penalties now. I will be talking to an attorney this week. I feel they should refund me and let IRS know they made a mistake. I have used them sense 2014! They have all my contact information! This is so unbelievable and now we may be approved for our house! This is unacceptable! Don’t file with them!