Complaint Review: Find Luxury Hotels - Internet
- Find Luxury Hotels find-luxury-hotels.com Internet U.S.A.
- Phone: 800-3941454
- Web:
- Category: Hotel
Find Luxury Hotels.com ripof hotel reservations scam cancellation
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Made an online reservation for swissotel-watergate on a specific date. Their confirmations page then showed a different date. I changed the error online, since the website said the $10 fee would not apply to change this.
Then the $10 fee was charged, so I called and explained the situation. They said website errors on their end are "no-fault" so the fee applies. Whatever. So I found a cheaper rate for the same room at swissotel.com, and tried to submit their price guarantee form 3 times to no avail - it kept saying it couldn't find the city, even though there was no field to enter the city.
I called and demanded a refund due to their price guarantee and had to guide their rep through several steps for several minutes before they agreed that they could not beat the rate I had found.
They sent an email confiming that I had been credited the reservation, but not the $10 fee from earlier. I then received an email 45 minutes later confirming my original reservation! They blow..avoid...you can beat their rates ANYWHERE.
Randy
Washington, District of Columbia
This report was posted on Ripoff Report on 09/16/2002 03:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/find-luxury-hotels/internet/find-luxury-hotelscom-ripof-hotel-reservations-scam-cancellation-30161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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