Fireside Pros Awning Design The Absolute Worst! Windsor New Jersey

I visited the home of this client twice after a complaint of experiencing smoke in the room when making a wood fire. Most recently was on Sunday, February 24th with the proper materials to start and sustain a wood burning fire in her fireplace. The Design Specialty glass fireplace doors with mesh screen doors Fireside Pros installed on December 21st 2012 operate properly and when open, have no bearing on the operation of the fireplace. Fireplace glass doors are meant to keep sparks, ashes and wood in the fireplace and when the fire is winding down or out entirely, the doors may be closed to reduce cold air from entering the room while the damper is open.

Before starting the fire, I opened and checked the damper, created a proper draft, started the fire and added dry wood successfully. I explained to the customer (who did not stay in the same room for more than a few moments at a time), at times, any wood burning fire will produce smoke as the wood is consumed, but if you build the fire toward the rear portion of the firebox, the smoke produced will go up the chimney, not into the room. Also, I recommended using smaller more manageable pieces of wood when adding fuel to the fire. 

 After spending about 90 minutes at the customers home, I apologized  again on behalf of Fireside Pros for the initial delay (several weeks, not 2 months) as indicated in addressing her concerns and have spoken to my staff about the incident. Since then, the bank has settled the dispute in our favor and returned the client's credit card payments into our account.

Fireside Pros has sold and installed dozens of custom made fireplace doors without incident and recieved high praise from our customers on the quality of the product we offer and our professional installation.