First Card ATM ATM Rip off PINE GROVE, California

I used this ATM at a McDonalds in Eugene, Oregon.  I attempted to withdraw $20.  The service fee was $1.75.  The machine dispensed no money and went out of service after my transaction.  I called the number on the machine that moment.  They took my information and the terminal ID.  They said someone will call me back in ten to fifteen minutes.  Two days later, no call back yet.  I called them again and was told they would call me when they returned from lunch.  Still, no call back.  I have disputed the transaction with my bank.  This company should be charged with theft.