First Class Whitening Unavailable for contact; no other charges described Henderson (or Las Vegas) Nevada

Hello Linda from Greenville North Carolina.Can I start off by first apologizing for the unpleasant experience you have had with our company. We take complaints very seriously and we hope this response will provide you with additional information.

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

I have included the specific t&c that were provided on the First Class whitening website. We'll also enter you into our First Class Whitening Club. With the Club you'll get a package of First Class Whitening Teeth Whitening Pens so you can maintain your whiter teeth. (8) Days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at 1-877-530-9637 or www.FirstClassWhitening.com), we'll conveniently bill your credit card $94.31 for the full 30 day First Class Whitening System. The cancellation and return policy is described in detail below. Plus, you'll also get a package of First Class Whitening Teeth Whitening Pens about every 30 days for the same monthly in-home price you paid for the original First Class Whitening System plus $10.91 in shipping, all conveniently billed to your credit card.

I hope this can help clear up any misunderstandings about our trial promotion. Again I apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.

Sincerely, Ms. Halloway