Foreclosure Fish - ADAMA Properties - Mike Shiff foreclosure scam ripoff Chicago Illinois

This complaint was filed by a woman named Kendra She also filed a complaint with the BBB around the same time. (Our response to the BBB and case # is copied below)

Without going into too many personal details about this case, the BBB decided that the complaint was unwarranted and that we were not responsible for providing her with a refund. (even though we offered her a full refund, which she refused to claim)

Here is our response the the BBB, which should also satisfy this complaint:


RE: Case # 94125945: Kendra
To Whom It May Concern:
We have received the above referenced complaint and the notice that it was closed as
UNANSWERED due to our lack of response. Unfortunately, we were not made aware of
the complaint until recently. We would like to make a good-faith effort to respond to the
complaint, however.
To respond to this complaint we have included Ms. S---'s original email
correspondence and our company's response as an addendum. Portions are quoted in our
response to the complaint as follows.
In regards to Ms. S---'s complaint itself, there are a number of factual errors. She
state's that she was unable to get in contact with the company, which is false. In fact,
Ms. S--- emailed our company on June 14, 2007, from email address
------------ with the subject line Is this one big scam? Her email was
received at 9:55 AM and was responded to at 11:30 AM, which we believe to be a
reasonable response time. In addition, Ms. S--- states that she is unable to request our
money back using their form' as we are unable to reach the company. This is a
misstatement, as she was not sent the refund request form until after she had contacted
our company; the request form was emailed to her on June 14, 2007, the same day as her
initial email and the same day as her complaint to the BBB. She could not have known
that a form was required for a refund without having contacted us.
The service that Ms. S---- purchased on February 19, 2007, was for a 90-day property
listing, advertising her house to potential foreclosure lenders, investors, or general
foreclosure help companies. This is designed to provide homeowners with various
methods to save their home, with the ultimate decision left in their hands. We do not act
as their agent or broker, but merely provide the online advertising and promotion. The
standard price at the time Ms. S--- purchased a listing was $399.00, but Ms. S--- was
given a $100.00 discount for the same length of advertising.
Once the client pays for a listing, it will be created and made live. The listing uses the
client's email address and they are given a login and password to access their
Page 2
advertisement to insert pictures or update contact information. Ms. S---- states in her
email from June 15, 2007, that she never received a password to be able to alter the
site. Unfortunately, she did not contact us at any time after the listing was activated to
let us know she had trouble accessing the site. Once we create the basic advertisement the
system automatically send the client their login information, and it is up to the owner of
the advertisement to let us know if there are any problems accessing the site, uploading
pictures, or not receiving contacts. Our system shows that Ms. S--- was sent her login
information and there was no failure to reach her email address.
Furthermore there has always been a Contact button that anyone on the site can click to
send an email to the administrators of the site. We have no record of ever receiving such
a support email from Ms. S---, indicating that she never attempted to access the site or
rectify the problem with logging in. If she had done so during the 90-day listing, we
would have sent her a copy of her login information, reset her password, or walked her
through updating her listing, as we have done with numerous other clients who requested
assistance. Because Ms. S--- decided not to request help, we assumed she was satisfied
with her listing as is.
Ms. S--- also states that Oddly enough as soon as we sent the money and the
paperwork we were no long able to reach the person we had been working with. The
original customer service rep that worked with Ms. S--- sent her file to have a listing
created for her, and did not have any technical information to convey to Ms. S--- after
that point. Once advertisements are made live, clients can contact the administrators
through email or via calling our main phone number and requesting assistance. There was
never any problem with either the website contact form or our direct phone line during
the period of Ms. S----'s advertisement, and a check of our records shows no email
contact or voicemail from Ms. S--- during the period of her listing. If such had been
made, she would have been responded to by one of our technical support team.
Generally, we are in the practice of offering refunds to clients who have utilized the
listing service but were unable to find help, as long as the request is submitted in a timely
manner after the listing expires. Unfortunately, Ms. S--- no longer qualifies for a refund
for a number of reasons. First, by her own admission she never even logged onto her
listing, although she was sent a username and password. She also never contacted us after
the listing was live to request assistance logging in, inserting a picture, or updating her
contact information. Simply because she did not use the service throughout the 90 days
and refused to request assistance does not mean that she is entitled to a refund nearly
three months after her listing expired.
Secondly, Ms. S--- does not qualify for a refund because she was offered a refund as
well as an opportunity to use the listing service, even after her listing expired. In our last
email to her on June 15, 2007, we offered her three options that we believed to be
adequate compensation for her failure to use the listing service during her 90-day listing.
We told Ms. S--- that we could forward her the names and phone numbers of the
investors/mortgage brokers/foreclosure help companies that were listed [on the site
during her listing], or she can fill out the refund request form, or submit her request in
Page 3
writing to us without the form. If Ms. S--- had done any of these, we would have
considered her request for a refund.
Unfortunately, over two months later, Ms S--- has not responded to these offers and
they are no longer open. We believe that we have given Ms. S--- ample time to request
a refund via the form she was emailed, in writing in her own words, or to utilize the
resources that had been available on the website. She has failed to do any of these, and
we have closed the matter.
We do not like to see any of our clients unhappy with our services, but we believe that
Ms. S--- would have found success with the listing if she had merely used it to its full
potential, like hundreds of our other clients. Her refusal to use the system, contact us
regarding any problems she was having with it, request for a refund a month after the
listing expired, and failure to submit her request appropriately to our company have
precluded her chance for a refund at this late date.


If you would like further information regarding this complaint or additional records, proving the facts of this case, please feel free to contact us at help@foreclosurefish.com