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Report: #297252

Complaint Review: Free-Satellite-Network.com - Internet

  • Submitted:
  • Updated:
  • Reported By: greenford, middlesex, london Other
  • Free-Satellite-Network.com Free-Satellite-Network.com Internet U.S.A.

Free-Satellite-Network.com Not received the package that I purchased or non functioning package Internet Internet

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To whom it may concern.

Last night online I purchased this package from Free-Satellite-network.com which cost me 57 + - part of the package was meant to also be more than a 100 premium channells.

I tried various of the channels through the software package that I downloaded from their software and I am only getting "this channel is not available now, please try again later". The premium channels that I also purchased does not even come up on the software. I tried to view these channels through their website, but here now also unfortunately it states that I can't view some of the channels as I reside outside of the United States.

I tried to contact them through their website for their technical assistance and here you need to log in with a security code that they provide you in a nice little blue box and with your e-mail address and the only responce that you get from this contact is that the security code that you have provided is invalid - don't know how this is possible as it is a code provided by them. I have also tried to see if their is a phone number that can be used, but even here I struck a wall is there is no contact number to speak to a person. You would expect that if you have purchased something like this that cost alot of money that it would work perfectly - in my case obviously not. Total ripoff and no customer support! On their e-mail confirmation I received it also stated that I could download my additional software from their "Bonus Software Section" which in the first place did not exist - only a section for additional software which only had software for video recorder. I even purchased their package for unlimited support - where is this, because I surely can't even get in contact with them. There isn't even an customer support e-mail that you can send anything to. There advertisement also stated that over 2500 channels available anywhere in the world - what a load of BS!

Below is an extraction from an e-mail confirmation I received for the purchase of the package and software:

"This is an automatic email. PLEASE DO NOT REPLY TO THIS EMAIL!
Dear kornell venter

Welcome to Free-Satellite-Network.com !

Please print out this page for your records.

Billing information
Membership type:Lifetime Full & Unlimited Access for a total of 29.95 GBP
Full Recovery for a total of 4.95 GBP
Record Plug-in for a total of 7.95 GBP
100 High-Quality Premium Channels for a total of 6.95 GBP
Unlimited Support & Updates for a total of 7.95 GBP

Grand total: 57.75 GBP

The charge will appear on your credit card as ib-tv.com

Membership information
Order ID #: 173620080104164422363

To login please use the email address used for signing up.

Username : kornell.venter@googlemail.com
Password : **********

To begin enjoying your membership, please go to http://free-satellite-network.com/memberlogin.asp

Note: You will find your additional upgrade software in our member's area under the 'bonus software' section.

Sincerely,

Customer Support department"

I am very disappointed with this company and their package and I am desperately trying to get information to speak to somebody in person! I will be very greatfull if anybody can assist me in this to get the package to either work properly and get what I paid for or a full re-imbursement and cancellation of the package.

I thank you in advance for your assistance.

Kornell
greenford, middlesex, london
United Kingdom

This report was posted on Ripoff Report on 01/05/2008 09:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/free-satellite-networkcom/internet/free-satellite-networkcom-not-received-the-package-that-i-purchased-or-non-functioning-pa-297252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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