FRESHSTOREBUILDER.COM FRESH STORE BUILDER, Nihad Mustafic, Carey They do not honor their 30 day money back guarantee and they ask too many questions. Dishonest! Internet, Nationwide

Hi there,

This is Carey, owner of Fresh Store Builder. I am sorry to hear of your negative experience and will do everything I can to put it right.

We process valid refund requests sent to our helpdesk within 48 hours. In this case you may have been outside the refund period, you may have been still using the software etc. which you can find more about here: freshstorebuilder.com/refunds

On closer inspection and looking at your email screenshot, you sent your refund request to support@freelancer.com which isn't our company and we didn't receive your emails.

To receive a refund you must contact our helpdesk at helpdesk.freshstorebuilder.com and not any other company or email address.

Kind Regards,
Carey

Although Mr Carey gives all this info.  I it is not the case.  I been been trying to get audience with him, by the links given, through the help desk and to his personal email account.  I still have not gotten a response nor a refunds.  I was within the 30 day window for a refund and I did not get any response.  I followed all the guidelines.  Nothing has produced any results.  The last time I contacted the spport desk, I was told they had spoken to Mr Carey and I would get a refund "soon" - nothing has happened. I usually just let stuff slide, but come on, don't put the gurantee in if you are not going to honor it or ignore people. On the flip side the software is ok.  What these people do not tell you is all the work you have to do just to have the site.  There is more to it than pressing a button an voila! you have a site.  I did get a better working affiliate site and I can build them for you, without stupid upsells.

See what I am working on newbabycribs.

I am the owner of Fresh Store Builder and would first like to say I am sorry to hear that you have been unhappy with our service.

Without your customer details I cannot confirm the exact circumstances of your account, but would like to completely clarify the following:

- We honour and process all refunds that are eligible and according to our refund policy: www.freshstorebuilder.com/refunds/
- We reply to all tickets within 48 hours and typically within 24 hours
- During the refund procedure, we ask that you delete any copies of the software and confirm that this has been done

Here are the most likely reasons that you had a problem with your refund:
- You did not contact our help desk and tried to email another address, tried to contact a member of staff on the forum etc.
- You did not delete all copies of the software
- You opened a Paypal Dispute or Credit Card chargeback without removing all copies of the software
- You shared or sold the software to a third party
- You breached our terms of use in some other way

As a whole we pride ourselves on customer service and maintain our excellent reputation by listening to our customers and potential customers. Unfortunately sometimes we receive negative criticism due to perceived injustice or due to a competitors malicious intent.

In all cases we will aim to respond and resolve the problem for our customers.

Should anyone have anyone concerns or wish to contact me directly, please feel free to email me on careybaird@gmail.com