Frontier Vantage Dan McCarthy president CEO Screwed up my cable tv and I lost programs Norwalk CT

The CEO has nothing to do with your cable service.  Nothing.  Now, there is a General Manager in a local Frontier office near you.  Does he have anything to do with your cable TV service?  NO!!  Senior management had nothing to do with your failed cable TV service.

The company gave my spot on the equipment to another customer.  The only way that happens is IF the company didn't put you on vacation hold, but instead stopped your service.  If you lost the recordings on your DVR or equivalent, that's generally what they did.  Otherwise, removing the pause would never cause you to lose any information.  

Believe it or not, the service technicians who came to your home to try and fix the service are generally speaking at about the same level as the people they were dealing with at the office.  The only difference between the two is knowledge about their world.  Service techs always have trouble with people back at the office.  It didn't mean the service guys were better.  It meant the problem was a whole lot more complex than the service guys think it is.....