Complaint Review: Fubao Health Store - San Francisco California
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- Author Confirmed
- Fubao Health Store 1428 Polk St, San Francisco, California U.S.A.
- Phone: 866-883-8226
- Web:
- Category: Misc. Health Specialists
Fubao Health Store Un- reasonable return policy, horrible customer service, false statements made San Francisco California
*Consumer Comment: I have a different view from the customer who complained.
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I purchased a product from Fubao Health Store. After realizing that the product did not work as advertised, I contacted their customer service, to see about returning the product. The customer service agent told me to return the items, and I would receive a full refund. After shipping the items, I later received a credit back for $13.51, from my original purchase of $50.67. I contacted them about this, and they told me that they don't accept opened product, and that they charge a 20% re-stocking charge for un-opened product. They also said that the product I shipped to them could not be returned to me. Their customer service agent did not make me aware of any of these policies. If I had known what their policies were, I would have contacted the manufacturer directly for a return. Now, I have no product, and no money. Beware of Fubao Health Store, they do not know how to service their customers proiperly, and don't seem to care...
Michael
Palos Verdes Estates, California
U.S.A.
This report was posted on Ripoff Report on 05/20/2009 08:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fubao-health-store/san-francisco-california-94109/fubao-health-store-un-reasonable-return-policy-horrible-customer-service-false-statemen-453632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I have a different view from the customer who complained.
AUTHOR: Anonymous - ()
SUBMITTED: Wednesday, May 08, 2013
I have been purchasing supplements from this company for some time now. The items I buy are expensive, and this is the only store I've been able to find them at a discount. I have never needed to return an item; I therefore cannot comment on returns.
If you purchased any type of vitamin or supplement, and it was opened, no company or pharmacy would accept the return. It cannot be re-sold as it may have been tempered with. Re-stocking fees are common nowadays; but I agree that cust. svc should have warned you about this b4 you made the return.
This is a Chinese company and their customer service isnt as good as an American company's would be; however, I've been happy with the product I have received from them.
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