Complaint Review: garlic shaker - Internet
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- Author Not Confirmed
- garlic shaker Internet United States
- Phone:
- Web: garlicshaker.com
- Category: Baking and Kitchen Tools
garlic shaker ordered two garlic shakers and they sent one. no response to contact attempts Internet
*REBUTTAL Owner of company: Customer Satisfied - Product was delivered.
*Author of original report: slow communication
Show customers why they should trust your business over your competitors...
Ordered two garlic shakers on their website. They shipped one and there has been no response to any of my attempts to contact them.
This report was posted on Ripoff Report on 01/24/2018 09:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garlic-shaker/internet/garlic-shaker-ordered-two-garlic-shakers-and-they-sent-one-no-response-to-contact-attempt-1425132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Customer Satisfied - Product was delivered.
AUTHOR: Garlic Shaker - (United States)
SUBMITTED: Wednesday, January 31, 2018
We merely had a shipping error. An honest mistake. The package was mislabeled when sent USPS. Upon receiving the product back we promptly corrected the error and sent the customer his product. We are a very small company and do not have 24 hour customer service. We responded to the customer and corrected the error as quickly as possible.
#1 Author of original report
slow communication
AUTHOR: James - (United States)
SUBMITTED: Monday, January 29, 2018
Received call the day after I filed my report. Both items I ordered were shipped the same day but one was returned to them by post office. The missing item was delivered today. Wish they would answer emails and calls instead of letting customers wonder what they are doing.
Problem solved. Not a ripoff, just slow or lack of communications.
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