Generator Supercent Generace superstore 20 weeks and still no generator - almost half a year Tomball Texas

One day after closing on my house during the first week of October 2020, I signed a contract and placed a down payment of $8,000.00 to have a 24kw generator installed and as well as a service plan. The Director of Sales (Juli Whitman) explained it would be 13-15 weeks due to the increase in business following the storm season.

Twenty (20) weeks later I am told they are still behind and there is supposedly a large generator shipment arriving and maybe one could be mine. During the preceding 20 weeks absolutely no action on the part of generator Supercenter - other than a young woman calling on four occasions to tell me the same, "Your project has been turned over to a project manager and 'they' will be reaching out to you soon to make installation arrangements." This young lady is unable to answer even the most basic question, like, "Who is the project manager assigned?"

I spent the winter storm freezing in my home with limited mobility due to a recent back surgery. Multiple calls go unanswered and if you're able to actually reach someone you'll be given the song and dance of how busy they are completing a multitude of installations (except yours) and a fabled story of a huge shipment arriving soon and maybe...just maybe; yours might be in that shipment. More likely you will leave message after message that are never returned and you'll never hear from anyone unless you spend a lot of your time calling them, repeatedly. Waiting almost half a year for installation service is absurd!