Complaint Review: Giant Food - Baltimore Maryland
- Giant Food 8665 Philadelphia Road Baltimore, Maryland U.S.A.
- Phone: 410-687-1007
- Web:
- Category: Food Stores
Giant Food would not honor coupon Baltimore Maryland
*Consumer Suggestion: Counterfeiting is counterfeiting.
*Consumer Comment: The coupon was in the news paper
*Consumer Suggestion: Who needs a coupon?
*Consumer Suggestion: Who needs a coupon?
*Consumer Suggestion: Who needs a coupon?
*Consumer Suggestion: Who needs a coupon?
*UPDATE Employee: Now I have Seen It All !!!!!
*Consumer Suggestion: this is a joke right?
*Consumer Comment: No Deal
*Consumer Comment: You sir, are an idiot
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At Giant Food Store #131 10/29/08 7:45pm
Perhaps you believe that if you ignore my email, I will just go away. Let me please enlighten you. I WILL NOT GO AWAY UNTIL I HAVE SATISFACTION.
No matter how long it takes, not matter how high in Giant Food's hierarchy I have to go, I will get satisfaction.
After speaking to a representative of Giant Food's Customer Service department, James Weldon, I realize that Giant Food does not know anything about Customer Service. The definition of service is not blowing off customers. The offered coupon contains no restriction on photocopies. However, I was told that photocopies cannot be used. So is this the old bait and switch routine or is it just someone who is incompetent (CYA)? Your choice here. If anything, Giant Food is consistent.
Unfortunately, Giant Food is consistent in its philosophy that the customer is ALWAYS wrong.
My family will NEVER use Giant Food's pharmacy again and I will inform all of my friends and co-workers about this incident.
This is the second time that this has happened at this particular store. I went to drop off my Wife's Rx at the pharmacy. I showed a photocopy of the $20 Giant Food's Gift Card offer to the cashier, Amy. She said that it is a "Company Policy" that only original coupons are acceptable. I explained that there is nothing on the coupon that indicates the "Company Policy" and that the store manager, Josh, said that they absolutely accept photocopies. I walked away without the Rx. Amy seemed pleased.
No one at the "Customer Service" desk was able to verify that Giant Food will accept photocopies of the offer, that they could help resolve the problem or that they were fully awake.
The only stipulations stated on the coupon are as follows:
1) Coupon must accompany purchase
2) Offer cannot be combined with any other promotional offerings
3) Not valid with Medicare/Medicaid or any on any governmental-funded
prescriptions, or where prohibited by law
4) Redeem only at Giant Pharmacy.
5) Coupon Expires: November 30, 2008
Is this what Giant Food means by their Customer Pledge? Giant Food's pharmacy certainly has a very adversarial approach to dealing with customers. I do not believe that this is a good business practice in the least.
Martin
Baltimore, Maryland
U.S.A.
This report was posted on Ripoff Report on 11/12/2008 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/giant-food/baltimore-maryland-21237/giant-food-would-not-honor-coupon-baltimore-maryland-390549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10 Consumer Suggestion
Counterfeiting is counterfeiting.
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, November 19, 2008
""The coupon was in the news paper""
A newspaper that one needs to PURCHASE (or do they give the paper away for free?)
""There was nothing on the back of the coupon as it was in the Baltimore Sun Paper.""
There is nothing on the back of US notes about counterfeiting either!
""Furthermore, anything that comes from a Giant Food employee should be taken as CYA.""
I'm no one's employee. I'm self-employed with a computer services firm and a property management firm.
"Obviously, you cannot make a photocopy of US currency and try to spend it. That is called counterfeiting.""
Sure you can! You make get arrested, prosecuted and then jailed for doing it, but you are certainly free to make the attempt. Making a photo copy of a coupon is also called counterfeiting. The word counterfeit does not apply ONLY to currency. Can you say counterfeit designer clothes? How about counterfeit watch, handbag, or jeans?
You made a counterfeit coupon and they didn't honor it-no ripoff, except perhaps by YOU, for NOT PURCHASING the newspaper so you could legally cut out the coupon (around here, if you cut go into a store and cut the coupons from the Buffalo News without paying for the paper, we call that STEALING.)
""If they don't want to honor a photocopy of a coupon, they can either have a sign posted at the store or have it directly on the coupon.""
They could but they are NOT REQUIRED to do this, just as stores, banks, car dealers, etc. are not required to post signs that state that they will not accept counterfeit currency. Your logic is severely flawed.
""They should just stick to one story and stay with it...not change when ever it suits them.""
You should stop making counterfeit coupons and start PURCHASING the newspaper if you want the coupons.
#9 Consumer Comment
The coupon was in the news paper
AUTHOR: Pogodog7 - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
There was nothing on the back of the coupon as it was in the Baltimore Sun Paper. Furthermore, anything that comes from a Giant Food employee should be taken as CYA. Obviously, you cannot make a photocopy of US currency and try to spend it. That is called counterfeiting.
The bottom line is that Giant Food makes up their rules as they go along. There is such a thing as "truth in advertising". If they don't want to honor a photocopy of a coupon, they can either have a sign posted at the store or have it directly on the coupon. They should just stick to one story and stay with it...not change when ever it suits them.
#8 Consumer Suggestion
Who needs a coupon?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
What do you need a coupon for?
By your logic, all you need to do is place a $20 or $50 bill a the copy machine and run off as many as you need!
After all, our US currency clearly states "This note is legal tender for all debts public and private." There is absolutely NO MENTION that photo copies of the notes are not legal tender. Why bother with a coupon when you can simply run off some copies of a $20 or $50 bill?
Knock yourself out at the copy machine in your local Kinko's and let us know how it works out!
LMAO!
#7 Consumer Suggestion
Who needs a coupon?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
What do you need a coupon for?
By your logic, all you need to do is place a $20 or $50 bill a the copy machine and run off as many as you need!
After all, our US currency clearly states "This note is legal tender for all debts public and private." There is absolutely NO MENTION that photo copies of the notes are not legal tender. Why bother with a coupon when you can simply run off some copies of a $20 or $50 bill?
Knock yourself out at the copy machine in your local Kinko's and let us know how it works out!
LMAO!
#6 Consumer Suggestion
Who needs a coupon?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
What do you need a coupon for?
By your logic, all you need to do is place a $20 or $50 bill a the copy machine and run off as many as you need!
After all, our US currency clearly states "This note is legal tender for all debts public and private." There is absolutely NO MENTION that photo copies of the notes are not legal tender. Why bother with a coupon when you can simply run off some copies of a $20 or $50 bill?
Knock yourself out at the copy machine in your local Kinko's and let us know how it works out!
LMAO!
#5 Consumer Suggestion
Who needs a coupon?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
What do you need a coupon for?
By your logic, all you need to do is place a $20 or $50 bill a the copy machine and run off as many as you need!
After all, our US currency clearly states "This note is legal tender for all debts public and private." There is absolutely NO MENTION that photo copies of the notes are not legal tender. Why bother with a coupon when you can simply run off some copies of a $20 or $50 bill?
Knock yourself out at the copy machine in your local Kinko's and let us know how it works out!
LMAO!
#4 UPDATE Employee
Now I have Seen It All !!!!!
AUTHOR: Paige - (U.S.A.)
SUBMITTED: Tuesday, November 18, 2008
I am an associate of Giant Food Stores, although not the one in Maryland listed here.
The coupon for a free 25.00 gift card that the original poster is talking about is given to customers who have never filled a prescription at a Giant pharmacy. On the front it clearly states one per household. On the back side, it clearly states, Void if altered, or copied.
Photocopy is a Copy..therefore, his complaint is mute.. if he photocopied the original coupon, it is VOID.
This coupon is linked to the bonus card. This is how Giant Foods knows who has used their pharmacy, and who has not. ( no brainer there)
If the poster has recieved this coupon himself, and photocopied it, to try and recieve more then one gift card, he must present his bonus card with the coupon at the pharmacy to recieve the gift card...The pharmacy will obviously know thru the computer system, that he has redeemed one coupon already, and he would not be issued a second one.
If the poster has taken someone else's coupon and tried to photocopy it, to recieve a gift card that he is not entitled too, then this will be detected as well, because his bonus card would not show up as being due for a free card.
Any way you look at this, the poster here is trying to pull a SCAM, and it is ILLEGAL, and it takes alot of nerve for him to come to a public site and complain that GIANT will not allow him to get away with it.
This poster must be related to the individual I dealt with awhile back, who returned a bag of ice at the customer service desk, why you ask would he return a bag of ice, his response was " IT IS TOO FROZEN" Wake UP PEOPLE....
#3 Consumer Suggestion
this is a joke right?
AUTHOR: Cat - (U.S.A.)
SUBMITTED: Thursday, November 13, 2008
If not i've had my first chuckle of the morning. I can see why ripoff report does not verify ripoffs because half are meaningless. Just bring in the original one sir, and this will not be an issue. I mean why not pay with a copied five dollar bill? Cause it is not legal! Kinda obvious to me if you ask me!
#2 Consumer Comment
No Deal
AUTHOR: Bigcraig - (U.S.A.)
SUBMITTED: Wednesday, November 12, 2008
"1) Coupon must accompany purchase" it does not say "Coupon/Photocopy"
Where does it say a photocopy is acceptable???It says COUPON, kind of clear cut if you ask me
#1 Consumer Comment
You sir, are an idiot
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, November 12, 2008
There is no polite way to put it. The offer does not say Giant will give you a million dollar prize either, but it's common knowledge they will not do it. It's also common knowledge the actual coupon is needed, not something you made on a copier.
I thought I left you people in Florida.
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