Global Housing Corp Unethical Behaviour - will not process refund owed Astoria New York

Cannot rate this company low enough - over 4 months chasing them for our refund of $3,900 USD for a booking that was made 6 months in advance which was then cancelled on us after we made final payment. Group turned up to hotel and were told there was no booking as it was cancelled.

Over 40 emails with this company and the excuses and delay tactics to avoid paying the refund is just ridiculous. Head of Operations, Vito Gonzalez and Office Manager, Lillya Miller just alternate between sending the excuses. Will not provide contact details for accounts department and will not process refund to either credit card or bank transfer.

Have full email trail of communications if required