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Report: #1466019

Complaint Review: Google Ads / Google ads express -

  • Submitted:
  • Updated:
  • Reported By: Octavia — Richardson Texas United States
  • Author Not Confirmed What's this?
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  • Google Ads / Google ads express United States

Google Ads / Google ads express Google Ads / Google ads express Google Ads Google Ads Google Ads They Lied and Stole $350 From Me Internet

*Author of original report: Your Wrong

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On October 4 2018 I signed up for google ads, to advertise my business. I was told that I would have better control over my advertising dollars. This was not true. I was told that I can put it at $150 and when the clicks got close to reaching that, I would be notify and I could then pay for my ad. None of this happened. They also fabricated the clicks and phone calls I supposedly got. Then they charged me $350 for a month of service on 10/29/2018. On October 13 I received an email saying I could change my ad listing and on the 16th I recieved something about them changing how they were going to trace clicks. Not once have I received a notice about how much money was being spended.

 Thank God I got Godaddy. I can track the clicks and who was calling me. Google shows 411 clicks between October 1 to 29th. I didn't have there service October 1-3rd. and Godaddy shows 307 from September 29 to October 29th.  The 4 phone calls I got 1 was from my Husband on my private number 1 was a client I did a job for two weeks before. 2 were  from a known spam numbers.

When I tried to see who was doing the clicking a error message pops up saying that options is no longer available . When I ask the customer service person who is doing the clicks she just said " it's not your ip address". 

I was also told that I signed up for the wrong google ads by the customer service rep. This is after a customer service rep walked me through my sign up and said I would have more control with google ads. I have an email on October 4th saying  ( I want to personally congratulate you on your new Google Ads account). So what are they talking about? 

They set my billing account to automatic payments and I could not change it this morning when I saw that I was being overcharged. The whole point of me getting this service is so I could have better control over my spending. I trusted Google because I use them for so many other things and I have never had a problem with any of their other services. I even have google wallet no problems. I have google play no problems there. But with this, it's a rip off. 

I have copies of my emails and screen prints of my account before I cancel it. And the account pages have no information on them at all now.

This report was posted on Ripoff Report on 10/29/2018 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/google-ads-google-ads-express/google-ads-google-ads-express-google-ads-google-ads-express-google-ads-google-ads-goog-1466019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Your Wrong

AUTHOR: Dallaree - (United States)

POSTED: Thursday, April 11, 2019

I've had the same account for 3 years. I have not changed anything on my paypal account. Nor have I given permission for anything to be changed. On the paypals tranfer summary it does show the last for digits of my bank account.

A transfer that I did on March 20th went throught fine, no problems same last four digits. It is something wrong with Paypals "instant withdraw to bank account" feature. 

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