Gov planet A ritchie bros solution Iron Planet Trying to make me pay shipping for 24 items they did not give me at time of pickup. They did find the items in their warehouse. Now i have to pay to pickup the items Pleasanton California

My Nightmare with gov planet

21 days and 8 phone calls and I am supposed to pay shipping on items they clearly left out of the order.

PURCHASED THIS AUCTION ITEM ON 11-12-2019

(24) Assault Packs, (22) Large Rucksack Field Packs & Assorted Field Gear
ITEM NUMBER
2808922
LOCATION
North Las Vegas, Nevada, United States. 89030
SOLD ON
11/12/19
WINNING BID
US $210
# OF BIDS
14
SOLD!

I purchased this auction item  2808922 on 11-12-2019

The item was picked up by me in Las Vegas and the auction stated there was 1
pallet containing all the items.

The pickup facility brought out 1 pallet. The pallet was to contain all
items and a picture of the pallet was shown in the listing as well as the
pickup order or item release.

The pallet did not contain  the 24 assault packs as listed on the auction.

After 20 days  of contact with you I was told various things  and finally
that the missing items were found at the facility 12-10-2019 on another
pallet.

So on 12-10-2019 I was told they have the items and was given the options to
pick them up, have them shipped AND I PAY SHIPPING , or receive a $25.00 FPC.

I herby dispute this resolve because of the following reasons:

1. THIS WAS NOT MY MISTAKE AND I FOLLOWED AND FULFILLED ALL OF THE
OBLIGATIONS OF THE SALE AS STATED IN GOV PLANET TERMS AND OBLIGATIONS FOR
THIS LISTING.

2.GOV PLANET ADVERTISED THAT ALL THE ITEMS WERE ON 1 PALLET AND THAT IS ALL
THEY GAVE ME AT THE TIME OF PICKUP.

3. I HAD NO REASON TO BELIEVE ANY  ITEMS WOULD BE MISSING AND SINCE THE
LISTING ONLY SHOWED 1
PALLET IN THE LOT I ASSUMED IT WAS COMPLETE.

4. SINCE I FOLLOWED ALL THE REQUIREMENTS AND THE MISTAKE WAS MADE SOLELY BY
GOV PLANET I FEEL YOU SHOULD MAKE GOOD YOUR SALE AS ADVERTISED.

5. I HERBY REQUEST THAT YOU (GOV PLANET .COM) PACK AND SHIP THE ITEMS TO ME
AT NO CHARGE TO ME .

6. BECAUSE IT WAS SOLELY A MISTAKE MADE BY GOV PLANET THERE IS NO REASON I
SHOULD  HAVE TO INCUR ANY CHARGES  TO GET THE ITEMS THAT YOU ADVERTISED AND
THAT YOU DID NOT PROPERLY DOCUMENT AND OR GIVE TO ME DURING THE PICKUP ON
11-19-2019.

7.  SINCE I DID NOT MAKE THIS MISTAKE AND FOLLOWED EACH AND EVERY TERM SET
FORTH IN THIS SALE THIS IS NOT ONLY A REASONABLE REQUEST BUT IS THE RIGHT
THING TO DO

____________________________________________________________________________________________
Dates of contact to resolve issue.

WON 11-12-2019

PICKED UP ON 11-19-2019

FILED CLAIM ON 11-22-2019. FILED CLAIM WITH ZINDY

CALLED AGAIN 11-26-2019 talked to HARIM . HE STATED THERE WERE NO NOTES OF
CONTACT WITH ZINDY. HE EMAILED ME BACK A CONFIRMATION
THAT I CALLED SINCE ZINDY HAD NO NOTES SHOWN. THIS EMAIL IS ATTACHED

CALLED AGAIN 12-2-2019 TALKED TO HARIM AGAIN. ANSWER WAS TO WAIT 2 DAYS THEN
CALL BACK

12-6-2019 CALLED AND GOT CHRISTIAN THIS TIME  A WOMAN. STATED WAREHOUSE
MISUNDERSTOOD MESSAGE TO THEM FROM ZINDY . THEY WILL FOLLOW UP AND CONTACT
ME.

12-10-2019  CALLED AGAIN AND TALKED TO HARIM AGAIN. STATED I WAS OFFERED A
$25.00 CREDIT FOR THE MISSING ITEMS.
HARIM PROCEEDED TO FORWARD THE OFFER FROM DISPUTE DEPT VIA EMAIL WHICH I DID
RECEIVE .

HE THEN FORWARDED THE CALL TO DISPUTES AND  I THEN ATTEMPTED TO CONTACT
Chelsie Anthony WHO WROTE UP THE OFFER.

SHE WAS BUSY AND I WAS ASKED FOR MY NUMBER FOR A CALLBACK. NO CALLBACK
AFTER 5 HOURS SO  I CALLED BACK AGAIN .( NO CALL BACK AT ALL as of
12-11-2019)

12-10-2019  3-21 PM CALLED AND TALKED TO HARIM AGAIN HE STATED ITEMS WERE
FOUND AND THAT THEY ARE WORKING OUT A RESOLVE TO SHIP THEM TO ME. I ASKED IF I COULD RECORD THE CONVERSATION AND HE AGREED . I HAVE RECORDING AND WOULD BE HAPPY TO SEND UPON REQUEST.

12-10-2019  4:22 PM ZINDY FROM GOV PLANET CALLED ME AND STATED THEY HAVE THE
PACKS  SHE INFORMED ME I MUST PICKUP THE ITEMS UP AND THEY WOULD NOT SHIP
THEM BECAUSE THEY LOST MONEY ON THE AUCTION.

I WAS GIVEN THESE OPTIONS. PICK UP IN PERSON, PAY TO HAVE THEM SHIPPED TO ME IN CALIFORNIA OR TAKE A $25.00 FPC CREDIT (FUTURE PURCHASE CREDIT).

12-12-2019 Called again due to no call back from Zindy. I recorded the
conversation   with dulce and informed her I was recording the conversation
she gave me permission to do so.

I was then told that Zindy was busy and I would get a call back from Zindy and a confirmation email stating on how to proceed.. I requested some type of written confirmation of the current status of the claim as I have never received any written correspondence for the dispute.  She assured me Zindy would send me an email stating the current offers and information as to how to proceed .

I have asked 3 different customer service raps for the same information and only 1 sent me anything. It is now 12-12-2019 and this dispute has been going on for 21 days.

Facts :

I  bid in good faith that all the items would be  in the pallet as shown in
the pictures and as advertised .

The mistake was COMPLETELY on your part and I followed all the terms of the
auction.

It is unfair that you make me pay for what is clearly your mistake.

BUYER BEWARE COUNT EVERYTHING IF YOU BUY FROM THEM.