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Report: #1260756

Complaint Review: Ripoff Report | GP&M Advisory Services TRUSTED BUSINESS | Verified™ …businesses you can trust. GP&M Advisory Services made a serious commitment with a 100% client satisfaction money back guarantee, backed by our $1,000,000 Professional Services Bond that lets clients feel safe, confident & secure when they choose GP&M Advisory Services. GP&M Advisory Services is leading provider of services for businesses across the globe that wish to do any business with the Federal Government. - Largo Florida

  • Submitted: Mon, October 12, 2015
  • Updated: Wed, May 16, 2018
  • Reported By: ftucker99 — Los Angeles California USA
  • GP&M Advisory Services TRUSTED BUSINESS | Verified™ …businesses you can trust. GP&M Advisory Services made a serious commitment with a 100% client satisfaction money back guarantee, backed by our $1,000,000 Professional Services Bond that lets clients feel safe, confident & secure when they choose GP&M Advisory Services. GP&M Advisory Services is leading provider of services for businesses across the globe that wish to do any business with the Federal Government.
    Suite 111
    Largo, Florida
    USA

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REVIEW UPDATE: May 16, 2018: GP&M Advisory Services remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. GP&M Advisory Services is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, GP&M Advisory Services has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, GP&M Advisory Services has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever GP&M Advisory Services remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to GP&M Advisory Services for its full commitment to quality customer service.

Ripoff Report's discussions with GP&M Advisory Services have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. GP&M Advisory Services listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

GP&M Advisory Services's principal, Mr. Bill Hunter has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Hunter feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Huntger hopes to maintain GP&M as a successful enterprise both now and for many years to come. Another top executive, Vice-President Alan Lovell told us that Mr. Hunter's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care." GP&M's Alan Lovell says this, "We are one of the top B2G Consulting Firms for helping small businesses create and understand their own Government procurement options." With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently develops customized strategies and adapts them to fit the B2G needs of small businesses all over the world.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "GP&M Advisory Services truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

GP&M Advisory Services is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Bill Hunter during an onsite inspection held by a third party verification company with no biases toward GP&M Advisory Services.

GP&M Advisory Services is a full service Business to Government Marketing and Procurement Firm. They offer several service to companies who work directly with the government including: quarterly contract compliance reporting, consulting services, and assisting in establishing sub-contracting opportunities and partnerships. CEO, Bill Hunter, sated the following in regards to his company, "not only do we help our clients obtain all of the licenses and certifications they need to be able to sell their products to the government, but then we help them promote their products."

Leads for GP&M Advisory Services are primarily obtained through sam.gov, which is a website that every company that receives a check from the government must register with. This can range from churches who receive grants for food banks to businesses that provide a product or service. GP&M Advisory Services then reached out through both phone and email campaigns to see if consumers are interested in their services. Potential clients can then reach out to further inquire with their representatives.

During the onsite interview Mr. Hunter was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hunter gave an example of a T-Mobile employee based out of Washington who requested their services for $599.00 a year. However two weeks into the process he called in to cancel, as there was someone else in his office who handled these matters. They offered a full refund to the client, "we will refund the money and just move on because it's not worth the time or the aggravation.

Advisory

CUSTOMER CARE & COMPLAINT RESOLUTION FROM GP&M ADVISORY SERVICES

When asked to comment on complaints posted on Ripoff Report's website Mr. Hunter expressed that both comments on the site are false. The first comment came from an individual who claimed that he paid 6,000 dollars for GSA services, and then never heard back from GP&M Advisory Services. However, in the six months that their company has been in operate they have, "never sold a GSA for 6,000 dollars." The other comment came from someone posing as a skin care company based in Georgia, which stated a similar complaint. However, the only skin care client that GP&M Advisory Services has is a local company in Largo, FL. In order to assure future and current clients on their website they have a one million dollar professional liability bond, "if anybody is ever unhappy all they have to do is call them and file a claim against our bond, not a single claim has been filled."

GP&M Advisory Services is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Hunter stated, "a lot of people know who Ripoff Report is...to be able to put on their website that we are certified company is not unlike being a member of the Better Business Bureau."

Advisory

GP&M ADVISORY SERVICES – TYPES OF CERTIFICATIONS

  • FEMA Registration
  • MSOB Certifications
  • Federal Grants
  • Fast Delivery
  • WSOB
  • FBO Registrations
  • VetBiz Registrations
  • HUBZone Certifications
  • SDVOSB
  • SBA
  • GSAC


GP&M ADVISORY SERVICES – STATEMENT FROM THE CEO/PRESIDENT BILL HUNTER

" We are one of the top B2G consulting firms for helping small businesses create and understand their own B2G opportunities. With us, you'll always receive a complex and customized approach to B2G contracting that comes from a team who consistently develops customized strategies that fit the procurement needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

GP&M Advisory Services’ team have all expressed that they feel very confident in the quality of the services they provide. GP&M Advisory Services takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this.

GP&M provides a very positive environment in which to work. Opportunities for suggestions and improvements are always encouraged. Mr. Hunter is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." " Ripoff Report was pleased to learn that GP&M Advisory Services's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Advisory

STATED IMPROVEMENTS FROM GP&M ADVISORY SERVICES

" GP&M Advisory Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, GP&M Advisory Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Bill Hunter, Ripoff Report is convinced that GP&M Advisory Services is committed to quality delivery of services resulting in total client satisfaction.

Advisory

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that GP&M Advisory Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Bill Hunter GP & M Advisory Services Largo Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Report below never responded to Ripoff Reports email.

STATEMENT FROM GP&M ADVISORY SERVICES:

Same ex employee with false accusations that I am 100% positive that this "Anonymous" poster can not produce a signed contract or receipt for this fictional order.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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I spent over $6 thousand dollars with this so called "company", GP & M Advisory Services. No one has returned my calls and i think i know why. (((REDACTED))). Lesson learned - ALWAYS DO YOUR RESEARCH. Our legal team is on this. My reps name I think was Micky or Nicky. I am in the process of filing a chargeback with my credit card company. STAY AWAY!!!!   ~~Angry Federal Contractor

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
2Employee/Owner

#1 General Comment

(((REDACTED))) - PROOF!

AUTHOR: Another Angry Contractor - (USA)

Yep sure looks like you are dealing with a winner. I can save your attorney some time, here is his (((REDACTED))) report citing his (((REDACTED))). This guy is clearly a (((REDACTED))):

(((REDACTED)))

Sorry you are going through it. Our company specializes in skin care, we also sent this guy a check and so far have received ZERO service, ZERO response, and truthfully - just like your post pointed out, we also did not research this company at all. Im not even going to bother going the legal route, i've just considered it a lesson learned and have moved on.

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#2 REBUTTAL Individual responds

Wait, there's more!

AUTHOR: Another Angry Customer - (USA)

Wait I missed this one! This dooshbag's stories keep getting better and better:

(((REDACTED)))

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#3 REBUTTAL Owner of company

GP&M Owner Responds to Bogus Claims

AUTHOR: Management - (USA)

GP&M appreciates the opportunity by Rip Off Report to allow us to respond to these bogus claims after their review of GP&M’s practices and history.

This and the other 2 reports & additional comments appear to be made within minutes of each other and are likely by the same "Anonymous" individual. The posters have been contacted by Rip Off Report for validation and are being asked to provide proof of these fictitious transaction and ultimately will be proven as totally false reports.

We believe this is the work of a disgruntled former employee. We have never sold a GSA client for $6000 in our entire history nor do we have a Skin Care client that paid by check. These fictional clients obviously have never asked for a refund of something that was never paid for.

We have asked Rip Off Report to attempt to validate this and other false claims with the poster(s) of these intentional slanderous accusations. There is no way any valid proof of a payment for these fictional orders can be forthcoming. Rip Off Report has verified our company and our refund and customer service policies and has classified us as "Reputable". Please see their report and findings in any GP&M search on Rip Off Reports Site.

As far as the personal slanderous accusations who they claim they spoke to as the owner and any past personal legal histories, these references and claims are two people with different names similar to the owner. This anonymous posters claim to have spoken to the owner is bogus as the GP&M has an entire staff of customer service agents, marketing department staff, and processing department staff  that handle all calls. The person or people they claim that have questionable pasts are not even remotely associated with our company. GP&M is fully Licensed, Bonded, and Insured. Included under the $1,000,000 Professional Services Bond are the entire staff, management, and ownership.

In our opinion this is just a classic example of the theory that if you throw enough mud at someone even if it's untrue and do it anonymously, it will still cause damage and you can’t be held accountable and can still hide in the shadows like a coward.

Please review our Rip Off Report verification and assessment of our reputable practices and customer service policies and procedures. We have hundreds of satisfied clients and never have disputed a single refund or chargeback. Our 100% satisfaction policy is a matter of record and is backed by our $1,000,000 Professional Services Bond. We are the only firm in our entire industry that is fully “Bonded” for our services.

GPM Management

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