Complaint Review: Grandmark Mortgage - Spring Nationwide
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- Author Confirmed
- Grandmark Mortgage 25511 Budde Rd Suite 402 Nationwide U.S.A.
- Phone: 281-5284904
- Web:
- Category: Mortgage Companies
Grandmark Mortgage $300 charge to be told that we have a ZERO credit rate and three months to 'find' a lender before we pulled out. Spring Texas
*REBUTTAL Owner of company: Full Refund Given and Employee No Longer Here
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We were put onto this mortgage company by Barabar Mc Clellan (rbrcsa@sbcglobal.net) who specialises in Foreclosure houses. Grandmark Mortgage then asked for a $300.00 fee for processing the application. Carla Preston was 'working' on our case, she failed to keep us updated on her progress despite numerous e-mails (she does not answer her telephone), was extremely abrupt and, in some cases, down right rude in her dealings with us. Informed us that we had a ZERO credit score-when this later proved to be false-and that she was 'running out of lenders to apply to' when, after almost three months of waiting, I pushed her for a result. I gave her the benefit of the doubt until she suggested that I tried someone else. Of course I took up this offer and requested a refund. This, she said, was impossible as she had worked on the application as agreed but failed to provide any evidence to us when asked, saying that information gained by them about us would and could only be passed on to another mortgage broker.
Within ten days of us going to another mortgage company, we have not only been approved but have purchased a house. We have a good Credit Report score and are extremely happy that everything Grandmark Mortgage had said turned out to be false.
Anonymous
Millican, Texas
U.S.A.
This report was posted on Ripoff Report on 04/12/2009 03:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grandmark-mortgage/nationwide/grandmark-mortgage-300-charge-to-be-told-that-we-have-a-zero-credit-rate-and-three-months-442970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Full Refund Given and Employee No Longer Here
AUTHOR: Chris - (United States of America)
SUBMITTED: Monday, November 02, 2009
I have spoken with this customer on multiple occassions. I have also given a full refund to this customer.
The employee, Carla Preston, is no longer affiliated with Grandmark Mortgage in any way.
Grandmark Mortgage takes great pride in our customer service. We have a 98.3% customer satisfaction rating.
This same customer called me directly after this issue was resolved for me to personally look into a refinance transaction for her. I like to think that speaks for itself that this truly was an isolated incident by one single employee and not the attitude of our company.
Chris Lauterbach, President- Grandmark Mortgage
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