Great Cars And Trucks Aka Greatcarsandtrucks.com money back guarantee ripoff, the company is dishonest and unethical Calgary Alberta

I will not be pursuing GC&T any further due to the fact that I just recently received my refund. There's no reason for me to further participate in action against this company because they have honored their portion of the agreement. Good luck to everyone else that is still trying to get their money back. It took about 5 1/2 months to receive my refund, so it may be the same for others.

I am the originator of this thread and it is good to see that someone with the right connections and time will follow this through. I believe I have suggested this before but my young family keeps me pretty busy and devoting my time to that extent would just not be possible.
Thanks to Dylan (Buda, TX) and Joseph (Valdosta, GA) who are taking this to the next level. I agree that it is not about the money but about the principal; and most importantly about preventing the rip-off to continue. If you read my thread you will learn that I have caught this company in a lie and that they are all a sad bunch of compulsive liers. Again, it makes me sick to my stomach to know that the local BBB office just shrugs their shoulder and thinks that we all should jump on the internet and do our research the minute someone calls us with an offer....
With that said, I want you to know that I still have all my paperwork and contact information for the fraudulent company and I am very much interested in participating in the lawsuit. I offer my assistance.

I have a contact who has received hundreds of e-mails and phone calls of people just like you and I who have been scammed by "Great Cars and Trucks". If this company does not issue me a refund (I have followed their directions to a "T" and I retained all of the receipts) then I would like to join into the class-action suit against this company.

I've already started an investigation through American Express, BBB, Air Force Office of Special Investigations, the FBI, and Service Alberta (read the following report on James' 2005 fraudulent mortgage investigation servicealberta.gov.ab.ca/communications/whats_new/CA_dup_files/1892413B1BF6C-BFEF-4BC8-A37E954EFE94BF99.html) and I encourage you and others to file a report at: servicealberta.gov.ab.ca/index.cfm?fuseaction=section:consumers:complaints. Also, I plan on notifying the Royal Canadian Mountain Police: K Division Commercial Crime Squad to investigate GC&T for fraudulent practices. I'm afraid that these "potential" crooks have messed with the wrong American G.I.

When I was contacted by greatcarsandtrucks.com, through a cold call, I was told We have a buyer in your area who has been pre approved for a loan for the amount of your vehicle, on their list of cars they would like the most they listed your car as #1. If we can guarantee a buyer for your vehicle at the price you are asking would you be willing to pay $150 (US) for our service? to which I replied absolutely not, if you can guarantee my car selling for the price I am asking.

After not being contacted by ANY buyer what so ever for over 2 weeks, I called the company and told them You told me that you had a buyer lined up, I have not been contacted by anyone. I would like my money back because you failed to deliver the services that you have said you would. To my shock I received this reply Did you read the disclaimer on the web site? (I was contacted by them by phone, why would I have looked for a disclaimer that is not easy to find on the website?) It says that you can only get your money back after 90 days if the vehicle has not sold. (I was never told about that initially over the phone when I was contacted)

What we said was We have a buyer in your area who has been pre approved for a loan in the amount you are asking for your vehicle, they have also indicated that a vehicle matching your description is their #1 choice. I can not make that buyer buy your car, maybe they wanted a different color, maybe yours had more miles then they wanted, there are a lot of reasons why they might not want to buy your vehicle.

First they tell you a scripted spiel about how they have a buyer, and the buyer wants a car just like yours. They make it seem like you are an idiot if you don't take this unbelievable offer. Which for a fee of $150 (or what ever they tell you, that was how much I lost) and selling your car, for the price you want, why wouldn't you take the deal? These people call you and tell you a obviously fabricated story (only realized in hindsight) and take innocent peoples money, do not feel bad if you are taken in by this SCAM, in my research I have talked to maybe 50 other customers by calling them from their adds, and telling them my story and asking if theirs was a similar one (no shock that it was the exact same) I talked to doctors, business owners, professors from colleges, and I want people to take comfort in the fact that even these intellectual people have been SCAMMED like you and me.

Here is my message to greatcarsandtrucks.com which if you don't already know are liars and scam artist, listen now and listen good, you messed with the wrong person, unfortunately for you I have many friends who are lawyers, and I have the time and desire to fight this, in approximately 2 weeks I will be having a meeting with those lawyer friends, and discuss with them the forming of a CLASS ACTION LAWSUIT. Those 50 customers that I talked to who were scammed like me, told me that if I formed a class action lawsuit to contact them because they would have no problems being a part of it. 50 isn't much, but I have only called 50, think about multiple lawyers being paid to contact every customer that has an ad with you(we know lawyers love money and will be extremely thorough in their research), that number could multiply VERY quickly. This is by no means about the money, it is about the principal of being scammed, and having everyone I have talked to feel the same way. SEE YOU IN COURT!

I am the original author of this complaint. I see that there is another victim that added to my thread in March but I could not be bothered to waste my time with this anymore. However, I did do a search for gratcarsandtruck and 12 reports from 9/2/04 to 7/14/06 came up. The last one was reporting that he has received his money back! WOW!

That threat also posted the following letter from the Better Business Bureau:
"We have 179 complaints about this company and so we are well aware of the problems you describe. We are not the government or the police and so we cannot take further action than aske the co. to return your money. We are a reporting agency and a non-profit. You should approach the Provincial Gvt. 877-427-4088.

This company has had an unsatisfactory rating there for quite a while and so the public can see that and evaluate if they still wish to do business with the company. There have also been articles and features about them so that the public can be informed about their business practices.
Anne Gannon
Trade Practices
Better Business Bureau of Southern Alberta
Phone: 403-531-8682
Fax: 403-640-2514"

I am sickened to my stomach that the BBB can not approach the government on our behalf and that that greatcarsandtrucks are still in business hapilly ripping more pople off every day.... after all there have been 179 coplaints at that BBB alone! What else do they need to shut them down?

Anyway, should I bother calling the provincial government? I'll try...
I am also going to e-mail UNDERDOGS@CBC.CA as I saw this program on TV that deals with stuff like this.....

It has been almost a year and I am still waiting for my $100.
P.S. Some new salesperson from Greatcarsandtrucks has contacted me a few months ago soliciting business.... I told her about my experience with Kenny the slimy sales guy. She appologized and promised to look into it and get my money back....... I never heard from her again.

James... It is none of your business where we post out ads and how much we spend at the auto trader.

Further.. I for one have done EVERYTHING that was requested and still got a letter of refusal to pay.

apparently 'imaginary' Bev can't read a calendar and mistakenly added 6 days the the dates she herself wrote on my letter.

I doubt very many people actually are lucky enought to jump through all the hoops you demands but when one or 2 do... why don't you just suck it up and give us out money back?

You can bet I wont let this go away and will involve the RCMP

B.,

That was some very good advice that you have given James. I have also said some of the same things on other reports about this company.

Funny how he now has nothing more to say on the reports for the company he works for. I guess he is too involved now with the Bush and Michael Moore reports to come back and clean up his own house.

There is another active report from Jeremy in Colorado who still has not gotten back his refund. Normally, James would be all over a new report spouting his brand of logic, but so far, he has been quiet. Guess he got tired of me proving him wrong over and over again.

Oh well, I guess some people never learn.

I just looked at the auto Trader web site, and for $39, your ad runs until the vehicle is sold. This applies to the online ad as well as the printed version.

James keeps talking about having to pay Auto Trader every two months to keep the ad running.

Is the offer different for Canadian residents?

I think you'd be better off to offer the same deal, rather than the supposed "money back guarantee." I'd be happy with that.

I just looked at the auto Trader web site, and for $39, your ad runs until the vehicle is sold. This applies to the online ad as well as the printed version.

James keeps talking about having to pay Auto Trader every two months to keep the ad running.

Is the offer different for Canadian residents?

I think you'd be better off to offer the same deal, rather than the supposed "money back guarantee." I'd be happy with that.

I just looked at the auto Trader web site, and for $39, your ad runs until the vehicle is sold. This applies to the online ad as well as the printed version.

James keeps talking about having to pay Auto Trader every two months to keep the ad running.

Is the offer different for Canadian residents?

I think you'd be better off to offer the same deal, rather than the supposed "money back guarantee." I'd be happy with that.

I just looked at the auto Trader web site, and for $39, your ad runs until the vehicle is sold. This applies to the online ad as well as the printed version.

James keeps talking about having to pay Auto Trader every two months to keep the ad running.

Is the offer different for Canadian residents?

I think you'd be better off to offer the same deal, rather than the supposed "money back guarantee." I'd be happy with that.

James,

It is your fault you are getting these rip-off reports, for sticking your nose into a business culture you do not understand. These people have been doing business with Auto Trader for 2000 years, and they've shown time and time again how they deal with outsiders. Yet your company persists in calling them up and pissing them off, and it justs makes the world of auto sales that much more dangerous for the rest of us. If you would just focus on your own problems and quit sticking your nose into other people's businesses, everybody would be happy. Why can't your company do that, James, why?

LOL! Sorry, just couldn't resist.

Seriously, though, your customers are used to dealing with companies who go out of their way to "make each customer feel like the only customer." When a customer gets to the point of posting a rip-off report, they are already beyond frustration. Absolutely the worst thing you can do, no matter how wrong they are, is argue the point with them and call them a moron. Not to mention how bad that makes you look to potential customers who are coming here to see your record. In fact, you never want to place your customers in a confrontational position. In the US there have been thousands of studies done over the past 50 years that show time after time that it is far cheaper to write off the profit on a sale than to alienate a single customer.

About 5 years ago, a group of about 25 of us decided to spend New Years Eve together. We made reservations at a nice restaraunt that assured us they could handle a group that size. When we got there, well... yes they could handle us, split up at tables of 2-8 people, not all within converstion range. There were various minor problems throughout the evening, and one disaster. As they started serving the dinners, they informed the half dozen of us who had ordered tenderloins that they were out & we would have to order something else. When the second round came out, 25 minutes later, they were all well-done. They offered to cook new steaks, but by this time many of our party were already finished eating, so we just ate them. They were good, just not ideal. After dinner, the manager brought our check out. Now you could argue that we had all been fed eventually, received our drinks promptly, and maybe the management would give us a bit of a break on the half-dozen steaks that weren't right. She explained why there had been problems, promised to do better next time, and comped our entire meal, nearly $1300 including drinks. Now, that's class!

Everybody was happy. We ended up tipping the wait staff nearly $350. They were happy. We had a fine meal for about $15, and more importantly, the manager let us know our happiness mattered. We were happy. You might say the management wasn't happy, but that is not the case. I've had a dozen people tell me they went to that restaraunt after hearing my story, because they were so impressed. And this is not the kind of restaraunt you go to alone. Plus, I've been back several times. So, they've probably more than made up the loss on me alone, and there were over 20 other people. Management is definitely happy.

I used to know a brilliant salesman who did national and international telemarketing. His numbers were incredible, but he kept getting fired from one job after another. We finally figured out it was because he argued with customers who called back with problems, rather than refering them to customer service. You and Kenny sound like good salesman, but good customer service and PR uses a skill set similar in some ways but completely different in others. You should encourage the company to hire a customer service rep to 'fix' those problem situations. Then you could respond to people who make it to ROR by saying yes, I see your problem; sorry I don't know how this could have happend; AND here's what we can do to fix it. Then they come back here, happy, and file an update telling the world that you fixed the problem and are a wonderful company. Soon, all those people in the auto clubs and online auto threads are singing your praises instead of dissing you at every turn.

So, here's some free professional advice. Use it as you see fit, but bear in mind that you get what you pay for. What you really should do is hire a local Customer Service Consultant for several thousand dollars to work with you in evaluating your needs and helping you implement them.

1. Get rid of this money back guarantee. Your product seems strong enough to sell on its own merits. It is definitely not worth the potential customer ill will, not to mention the headaches involved in making sure they are not ripping you off.

2. Consider restructuring your presentation to get the same effect, or better, without the guarantee. For example, if AT sells ads at $50 a month, you could say, "Look, our service runs at $40 a month. That includes the ability to update your ad whenever you want, and access to financing for the full amount of the loan, etc. Or you can take advantage of our special package. If you commit to a 3 month term, we can give you access to all these services for only $30 a month, plus at the end of the term, if your car still hasn't sold, you have the option, for an additional $20, to run your ad indefinitely. This will also give you permanent access to our superior financing, no matter what venue you sell your car through." Then, when their term is up, you call them back, sell them the optional extension, and maybe an additional $10 a month for a couple of months for a premium ad.

3. Hire a person to handle customer service, and get a computerized answering machine to take voice mail. The customer service rep is that warm fuzzy at the end of the line who says yes, you're important to us and works out a win-win solution to their problem. They can also pre-screen the end of term customers for the sales people, and run interference in other ways.

4. Set up a web-based help desk so customers can select their problem from a series of menus, and enter pertinent information. That way when the customer service rep calls them back, they can often have the solution already in hand.

5. Have the customer service rep train all staff and sales reps on how to handle an angry or problem customer; how to defuse the situation, how and when to turn the problem over to the customer service rep. If he or she does not have sufficient background to provide this training, send them to school or hire an outside consultant to do the training.

James said:

"Sure there are "some people" with 7 grand in the bank. However it is pretty rare. You got lucky Patrick. However since it is "my job" to know how long it takes to sell an average vehicle, I know what I am talking about. You should at least give me credit for that."

No James, I did not get lucky, I got smart. I researched that vehicle on a few places, looked up the current value, and put it out for sale at a reasonable price (not to mention the fact that I cleaned it up real good, I always say clean sells). You don't have to be in car sales to figure this out.

And, in two days, I found someone with 9 grand to spend on a vehicle. Wasn't too hard really. And this was only 2 weeks after putting my mother-in-law's car out for a grand, and sold it for $900. And that was almost double it's blue book value!

So, if you do it right, good things will happen. I guess I must be doing it right then.

And, we're still waiting on an answer about what George should do now (or who he should be talking to about his refund). Or is your answer that he should call the 800 number listed on the website?

David;

People spend hundereds if not thousands of dollars on other advertising. So when they are sold into a site that is so much cheaper & has so many advantages over the others. they think... there must be some catch. It can't be true.

Then they look for anything they can to call it a rip off. Overall however if you look at the vehicles posted, compared with the complaints, the complaint ratio is merely 0.0018% which is pretty low.

I find it amusing that James has tunnel vision on the reports generated by this site. Is it because it makes GC&T come up near the top of a google search associated with the word rip-off. Could it be that there are 16 post on this site and a new one is added on the average of once a month. It's also funny that Auto Trader doesn't have even one complaint on this site.

Out in the automotive online subculture where all the "car guys" hang out there are hundreds of special interest groups for different makes, models, associations etc. I can't put a link in a post of course but the site I visit and post the most has the word 350z as part of the url.

Just in my group there are 3 threads about GC&T and we are a small group. The Honda, Corvette, BMW, and Porsche groups are bigger and that's just the tip of the iceburg. My point is nearly every one of these groups has a negative thread or post about GC&T but James isn't responding to those.

Guess it really would be a fulltime job for him then.

Patrick;

Fine... but one more thing. Quit making me repeat myself!

As far as this guy goes... I really have "no idea" where he get's the idea he was "ripped off". I didn't place his ad & I have absolutely no idea what his ad looks like, or whether it has a photo, or if his phone number was correct. I have no information. I will tell you this.

Each customer I have, I leave with my direct line phone number & I spell my last name for them to make sure they write it down & contact me directly if they have a problem.

On less than the amount of people I could count on my right hand, I have gotten a call from a past customer asking how to get their money back after the 90 days. I direct them to the website & tell them to print off the form, & follow the instructions. However I do not leave it like that.

Next I try to help. I ask if they have checked their ad to make sure all the info is there. I bring up the ad & check it myself. I see if I might suggest something that might get them more responses. The customer appreciates this. I ask them if they have it listed with any other venue. I suggest that they do that as well.

I explain to them that they don't have to take their money back & that if they do not, as a courtesy their ad will remain listed until sold. I remind them of the financing & the fact they can use that financing even if they get a customer from another venue. I end the conversation with, however if you decide to get a refund, just print out the form & follow the instructions, Your money will be refunded. That's it. To this day I have never had any of those people call me back again. That is what I do.

I have never had a customer "double charged" that I know of, however I do know why it happens & I have explained in the past how this happens. I have had return customers & referrals. That is my experience of almost 3 years now. Thousands of customers. No major complaints.

Now this guy George obviously got set off somewhere. He seems to feel ripped off. Why is beyond me. Why he was ever double charged was probably a result of him calling back about his ad shortly after it was placed & it was mistakenly listed again. For that his money was returned. That therefore is not a rip off. His ad was placed & so that is not a rip off. It ran for 3 months & that is not a rip off. So why would he be so mad that he wanted his money back? He didn't get any calls? Why was that? I don't know because I did not see his ad. Now you can say Patrick that he wants his money back because he can. Well that is true, yet there is a reason why he is being abusive.

I do know he talked to the sales rep at least two to three times. Once when he got him to call & the second when he tricked the sales rep to call. There must have been another time, since he felt he had to use trickery to get the rep to call him back, He got hung up on, & so I suspect that he either was not listening to what the sales rep said about it not being in his job description, or he was simply being abusive to the sales rep. Why? Was he told that he did not fill out the form properly or not within the time frame specified? I see no other reason why he would be upset with the sales rep. The sales rep did his job. The ad was imputed. He could not feel ripped off when his money was returned after he was mistakenly double charged. Why would he be upset then with the sales rep? The sales rep cannot force people to call about his ad. I see no reason for him to be upset with the sales rep.

So something is missing here Patrick. Somehow I am not getting the whole story. I suspect he was abusive to the sales rep for a reason & he definately was abusive to me. He was abusive towards GC&T & now he says someone will not call him back. Has he been abusive with her as well?

I know Kenny. He has been with GC&T longer than I have been around & he is a good sales rep. Very friendly & he goes out of his way for people. I know Kenny would have done what I do with customers. Given these facts & the fact that I personally have never had such a problem with customers, I can only suspect he is not due his money back for some good reason. I suspect that it would not take more than 6 weeks to get a refund if he was due one. I suspect this is the reason he is upset & being abusive. That is all I can say about it at this point.

Ok cut & paste time

Kenny the sales rep will not return calls and will only hang up on you if he accidentally calls you back - how about you comment on that James. Ok, you might say that it is not his job to deal with moneybackguarantee... ok, why doesn't "Bev the moneybackguarantee lady" call or e-mail me back. I only have one question for her so that can not be considered a "pain in the butt".

A: I would have told you that I don't handle the guarantee, & I would refer you to the toll free number posted on the website for you to ask there. I would also ask some basic questions of you. Have you checked your ad lately? Is there a photo on your ad? Is the phone number correct? Then I would imform you that you may wish to change your price, possibly the description & I would try to help you with that. I would also tell you that you do not have to take your money back & if you do not, as a courtesy GC&T will leave it listed until it does sell. If you list with another venue, you will still will be able to use the financing provided by GC&T to aid in selling your vehicle. Then if you continued to call, I would hang up as well. Obviously you went as far as to try to trick Kenny into calling you, so therefore you had already talked to him before & he probably told you what I just did.

Again James, your comments don't make much sense. As I am typing this sentence I tried to call GC&T at 1-866-672-2305 (which I have been using since day 1) and guess what? "out-of-service" THE TIMING COULD NOT HAVE BEEN BETTER to prove my point. Again James, you don't have ground to stand on (and I say it that way to keep my rebuttal clean) --- our company had their toll free number for as long as I can remember. Anyway - let's not waste time here and move on...

A: Well I just called the number & it works fine for me. Try again.

3. What exactly is your point James by stating that advertising elsewhere would cost me a lot of money. Man, you really must get a good chunk of the GC&T rip-off proceeds to write this crap. The point that you are missing is that GC&T have guaranteed a refund but prefer to keep the money enough said. If GC&T has nothing to hide then why does nobody call / e-mail me back? Like I've said James I need ONE answer

A: I get nothing for responding to this stuff. I also do not handle the guarantee & so I cannot answer that question for you. All I do know is that the guarantees are processed, as I have personally seen. My point about what it would cost you in another venue? Easy! A lot more money! I really do not understand anyone wanting their money back. The ad ran as promised. Everyone did their job properly, Do you not want to sell your vehicle anymore? For whatever reason you have decided now you want your money back. So fill out the form & send it in. What else do you want from me? I do not handle the guarantee. Since I have not seen any "legal action" taken successfuly about GC&T, & it is still operating, I would be tempted to believe your case will be handled as well.

AutoTrader is a great company and they would definitely be the first one I call next time I have a car to sell. I never had problems with them something I can not say for GC&T.

A: Hey I will always say that "more advertising" is better than less. Did you not also list with the Trader over the 3 months? If not, why not? If you found a buyer with them, you could always use GC&T's financing to back the sale. That alone should be worth $100. Why did you have problems with GC&T? They can't force people to call you. That wasn't offered was it? They did put an ad up for you didn't they? You were double charged, but got your money back when the mistake was noticed. The sales rep did his job & got you listed. The inputer did her job & entered in your ad to the system. That is what you paid for right? I was not your sales rep & so I don't know the situation, but I would suspect you got what you paid for. Now you want your money back. You will get it. How did GC&T harm you? Do you think you will spend less money with the Trader before it is sold? I would have to see the vehicle & your price & your photo & how the ad was written to know why you did not get any calls.

Anyway James, I have stated my reasons why GC&T is unethical and runs a shady business

A: Now where did you show here that GC&T is unethical? Huh? I have seen vehicles listed in the Trader for over a year! Yours was only on GC&T for 3 months. Again I don't know the details of your vehicle or why you did not get any calls. However I hear that constantly from the people who are listed in the Trader. That is not something new to me. Here you are writing a rip off report & I don't see where GC&T has not lived up to anything promised here. Once you get a refund, all that you were promised was forfilled. What the hell is "shady" about that? I don't know why you were not listed in the Trader as well if you truly believe in it as you say. Once you take your money back, you no longer will have financing backing you up. Come back in 3 months & tell me if you have sold it with the Trader. However I would like to know the details on your vehicle. If you put the "exact same ad" in the Trader at the exact same price, I doubt you will get any calls there either in 3 months. Is the vehicle listed over $10,000.00? If so, you are probably going to have a hard time selling it without financing. Mixed with Dealers & Curbers. I can assure you that you will spend more than $100 as well. Anyway, as I said, I see absolutely no reason for you to write this report, as you have been given everything promised. GC&T never did promise you they would get people to call you, All you were promised was an ad, which you got & the guarantee that will be honored.

Good for you Patrick!

I have "no problem" grabbing a new trader every time a new issue comes out & talking to the same people I talked to in the last trader. They just paid for another 2 weeks is all. Now they have spent almost double what they would have spent with GC&T.

Sometimes they do not get it, at that point & I will call them again from the new issue that comes out. Some are still there after 6 months. Some after close to a year.

I had a customer who was there for 8 months! When I called him, he asked if I ever gave up. I just told him "Buddy, think. You have a 97 vehicle & you want 7 grand for it right?" He said yes. I said to him... ok you call up any bank you wish & ask them if they will lend 7 grand on a 97 vehicle! They won't! Now how much have you spent with the Trader now? He said "hundreds". I said right! Has anyone come to see it yet? He said "yes". I said "Anybody really interested?" He said yes. I asked "What happened?" He says Well, I had 3 people who said they wanted to buy it, but they went to the bank & I don't know what happened. They never came back!

I said "exactly" & you know why? Simply because the bank probably put them into a new car instead. He say's ok sign me up! You guys win! 1 month later he sold his car!

Sure there are "some people" with 7 grand in the bank. However it is pretty rare. You got lucky Patrick. However since it is "my job" to know how long it takes to sell an average vehicle, I know what I am talking about. You should at least give me credit for that.

James,

I have just a couple of things I want to discuss. And in the spirit of my last few posts, I will keep this discussion as civil as possible.

First, this thing you are saying that we are coming into your workplace and heckling you. That is not true. This is a public forum, and if you choose to read it while on the job, that is your business.

Second, I really wish you would get off the "can't sell a high priced vehicle without financing" bit. That simply is not true. As I had stated on the other report, I put my SUV on the side of the road last weekend, and sold it for $9K cash in less than 2 days. I had listed it for $10,500, then agreed to $10K over the phone. Once I found out who she was (member of my wife's church) and what her situation was (husband recently left her with 4 kids and a broken down 4 Runner), I agreed to $9K instead. So yes, you can sell a vehicle quickly without financing.

Third, did you happen to notice that Jaro is quite possibly George? Why the name change, I do not know. But he wrote his post like he was the original poster.

And for this particular report, I think that George (or Jaro) is in the right here, if everything he originally posted is accurate (and so far I have no reason to think otherwise). If he did get his paperwork in on time and properly filled out, he should be entitled to his refund, and 6 weeks seems a little extreme to wait for it. Again, who should he be talking to about this situation. That is one piece of information you have not provided.

You had said something about if he got the refund, then he got 3 months of free advertising. Well, yes. But isn't that the whole point of the guarantee? By offering it, isn't GC&T saying that "our website is so good, that we guarantee your car will sell in 90 days or we will refund your ad cost"? Without the guarantee, would GC&T sell so many ads? For some reason, I highly doubt it.

And, on this report, we have not even discussed the fact that he also was overcharged for the original ad. However, after some wrangling, he seems to have gotten that worked out himself prior to posting this report.

I would hope that I have made some valid points, and that you will not just come back and attack everything I post just for the sake of doing so. I would really like to see at least a few instances where the customer get's some satisfaction. Is GC&T up to the task James?

Dear Jaro'

First of all i want to tell you that I did not read all of your crap, as it is just that,

Secondly I am not employed to answer this crap that you spew! I do it on my own!

Third, why don't you go advertise in the Auto Trader at $90 every two weeks with no finacing?

Quit putting down a great website that has more vehicles on "certain categories" than even the Auto Trader has with "no financing".

Never mind the fact that you have to change your ad's on a Tuesday, or that you can't make any changes again for the next two weeks! Never mind they have no finacing backing you up! You just go & list with them & list with them & list with them & tell me when your vehicle get's sold!

I have met many idots in this business & you have to be the "Ultimate" of all of them.

Trade in your vehicle, cause that is the only way you are going to get rid of it fast! It will only cost you $2,000! Hey you got off free! You did not have to gamble on getting it sold paying $100 to try to do it yourself!

Jaro, you are an idiot if you think you are gonna sell your vehicle privately without financing. Even with financing you have a small chance of selling it, you moron!

Take it to the dealer! You will only loose $2 grand! Else you gamble! If you wanna gamble, this is a much better choice!

You frigging Moron!

Sorry all but this guy had it comming!

It is the Customers fault PatricK?;

For what? Cause he wanted a "Money Back Guarantee" of which he will get?

How is that the "Customers Fault" my Dear Patrick who wants to come into my workplace & "heckle me"", although he has no vehicle on the wevsite?

Have you got it "in for me" Patrick? What is your point?

The Customer was complaining because he did not have his vehicle sold inside of 3 months!

Go figure! Now he get's his mony back! In Canada that saves him $15,000.00 if he listed for that time in the Auto Trader.

So it costs him nothing! Get that Patrick? 0 dollars! He advertised with GC&T for free for 3 months?

Could he sell it in another venue? Could he? You be the judge, but for sure he will not get his money back!

Now I fully understand why James is so misguided and mistaken in the real world. His rebuttals in these threads are a riot.

Having a total lack of knowledge on anything seems to be his forte'.

You're good James, still swinging while the crowd has left the arena.

Just so that the time chronology is proper, I should point out that my post titled "This is classic" took more than 24 hours to post, and my other post stating I will be more civil followed later.

James, I know you will take a dislike to that post. All I can say is, I was getting tired of the fact that you make all of these seem as if the original poster is at fault. Somehow, I just don't believe that is true.

Sure, I know that there are many bogus reports here, some just to stir up trouble, others to get back at a former employer, etc. But after so many reports from so many different people, all saying the same thing, then there must be at least some truth to the reports. That many people can't hold a grudge with GC&T for no reason.

Therefore, I am willing to make you a deal if you are game. I will cease all name calling, spelling criticism, and zingers if you will. Do we have a deal?

Why am I willing to do this? Well, as I had explained on Adam's report, my sole purpose for being here is to offer any assistance I can to those who feel they have gotten a raw deal, just as I received assistance from this site over a year ago. If GC&T truly wants to be consumer friendly, then you have a great opportunity here to show that you can also help. And by help, I mean more than just telling someone who was overcharged to file a chargeback with their CC company.

You seem to be spending quite a bit of time on these boards lately. Kind of addicting, isn't it? I think that if you spent as much effort helping customers resolve their problems with GC&T as you do posting here, you could really do some good, both for consumers, and GC&T.

What do you say, deal?

OK, so I have made 3 posts to this report that have not made it on here.

So, I will try again. But this time, I will not be as harsh as I was in the prior posts in which I attacked James' statements.

Instead, this whole report may actually have a very simple solution. James has proven on other reports that he can be civil and understanding, so this post will appeal to that side of James.

James, let's assume that George has followed all the rules for the guarantee refund, and that his paperwork was mailed within the 7 days. Who should he contact regarding the processing of the refund since it has been over 6 weeks? I looked at the website, and all I can find regarding the refund is the form that needs to be filled out. There is no contact information other than the 800 number.

George states that he has already spoken both to his sales rep Kenny, and Chris the manager, and neither seem to be able to help. He makes a reference to someone named "Bev". Is she the one he should be talking to? If so, do you have a direct number for her?

It would be nice to actually see one of these complaints wrap up to everyone's satisfaction.

First of all, I'd like to thank Wally and others (Patrick etc.) who stand united against this rip-off company. Wally - I had a really good laugh, thanks that was great, you were right on the 'money'.

As far as James go - there is so much crap in his e-mail that I don't even know where to start. I will go through his e-mail and point out where it stinks though, but I doubt I will keep coming back to waste my time trying to explain things to him over and over as others have tried. I know 100% that any reader who reads any comments on Great Cars and Trucks will quickly come to the same conclusion as we all did - they will not waste their time and money dealing with Great Cars and Trucks.
James has no ground to stand on and one can only assume that he is being paid by GT&T to sit in front of the computer full-time and write this barf he calls rebuttals.

Ok, let me go through his rebuttal:
1. to comment on who I should contact at GC&T.....well, James responded in other rebuttals that if you have a complaint/problem then you should contact the sales rep as it was in his best interest to keep his customer happy (see FAQs on the website). Did that! Kenny the sales rep will not return calls and will only hang up on you if he accidentally calls you back - how about you comment on that James. Ok, you might say that it is not his job to deal with moneybackguarantee... ok, why doesn't "Bev the moneybackguarantee lady" call or e-mail me back. I only have one question for her so that can not be considered a "pain in the butt".
2. Phone numbers / e-mail addresses no longer working. Again James, your comments don't make much sense. As I am typing this sentence I tried to call GC&T at 1-866-672-2305 (which I have been using since day 1) and guess what? "out-of-service" THE TIMING COULD NOT HAVE BEEN BETTER to prove my point. Again James, you don't have ground to stand on (and I say it that way to keep my rebuttal clean) --- our company had their toll free number for as long as I can remember. Anyway - let's not waste time here and move on...

3. What exactly is your point James by stating that advertising elsewhere would cost me a lot of money. Man, you really must get a good chunk of the GC&T rip-off proceeds to write this crap. The point that you are missing is that GC&T have guaranteed a refund but prefer to keep the money enough said. If GC&T has nothing to hide then why does nobody call / e-mail me back? Like I've said James I need ONE answer.

4. AutoTrader is a great company and they would definitely be the first one I call next time I have a car to sell. I never had problems with them something I can not say for GC&T.

Anyway James, I have stated my reasons why GC&T is unethical and runs a shady business. There is nothing that you could write to disprove that and I am satisfied with the fact that I have proved you wrong in everything that you wrote and if I did this full-time (like yourself) then I would keep coming back to prove you wrong. Get a real job!

Boy oh boy James, I just knew you'd come through with one of your classic posts, stating that it's all the customer's fault. So, let's break it down, shall we?

"Well "first of all", your sales rep can help you get your ad placed, but he cannot help with the "money back guarantee" as that is not in his job description. Nor is it in the Managers."

Wait a minute. First, you tell us in Troy's report that we should first call the sales person to help solve any problems, and now you say that the sales person, and even the manager, cannot help with regards to the 90-day guarantee? So which is it James? And who is this "mystical" person that people should call regarding their refund? And are new customers given this information when they sign up (I'll bet not)?

"The email adresses have remained the same since GC&T started, but yes the phone numbers have changed as GC&T grew, they needed to change phone companies."

I think we covered this sufficiently in the other report.

"Finally, George... what kind of money would you have spent in the "Auto Trader" in the same amount of time if you had not sold it yet? Ever think of that?"

The issue of how much someone spends with another venue is not relevent to this report. Please stay on topic James.

"If you do get your money back (which you will if you filled out the forms correctly), you got yourself a "free ad" for 3 months & meanwhile were a "thorn" in the butt for a bunch of people at GC&T."

Well, isn't that what the 90-day money back guarantee is all about? So if a customer jumps through all the hoops required by GC&T, and still has not gotten their refund after 6 weeks, then they are a "thorn" in the butt, eh James? Is that what your great GC&T customer service is all about?

"You not only bugged everyone there, but now you are "bad mouthing" them publicly. People like you definately are a "pain in the butt", however if you filled out the form properly, you will get your money back."

It's called follow-through James. GC&T did not follow through on their end of the refund deal. George has every right to be upset and post a RipOff Report. Wouldn't you do the same? Yes, I'm sure you would.

"When you become a "pain in the butt", people begin to move slower, even if you end up getting all you are due."

Or, does GC&T try to avoid the issue and hope that the customer finally gets frustrated and just moves on? James, you are such a hypocrite.

"Now what are you going to do if you list with the Trader for another 3 months & don't sell it huh? How much will you be whining then after you have spent what $1,500.00 more? What are you going to do then, write a rip off report about the Trader? Oh no you won;t! You know why? Simply because there is no guarantee implied with them & you just spent 15 times the money with the "same result", but because of people like you, the trader will not give any guarantees!"

I don't know how it is in Canada, but here in the good 'ole USA, AutoTrader only charges $49 for a 10-week (that's 2.5 months for you James) ad with one picture. You can't honestly tell me they charge $1,500 for 3 months in Canada. That is just ludicrous. And why would George write a RipOff Report about AutoTrader? There is no stated guarantee, so there is nothing to get ripped off on like with GC&T.

"GC&T may take away the "money back guarantee" & if they do, it is because of people like you."

I think that would actually be a good thing (except for the sales reps like yourself that is). Then, maybe these RipOff Reports will stop. Oh, but wait. I forgot that there is that double billing issue too. It even happened to George. Is this the new thing for GC&T James? Let's double bill all customers and hope nobody calls to complain or files a chargeback.

Come on James, it's the same old drivel from you on every report. Give us something different besides "it's all the customer's fault".

Gee David;

At least all the people that are listed on the website are looking. Each person "cold called" too. Do you think people who sell vehicles don't buy them too?

Oh yes & for those that do, having financing is better than having none.

GC&T is the only place where you can get double charged AND get financing for everyone that didn't see your add.

James will inform you that makes them much better than Auto Trader.

George;

Well "first of all", your sales rep can help you get your ad placed, but he cannot help with the "money back guarantee" as that is not in his job description. Nor is it in the Managers.

The email adresses have remained the same since GC&T started, but yes the phone numbers have changed as GC&T grew, they needed to change phone companies.

Finally, George... what kind of money would you have spent in the "Auto Trader" in the same amount of time if you had not sold it yet? Ever think of that?

If you do get your money back (which you will if you filled out the forms correctly), you got yourself a "free ad" for 3 months & meanwhile were a "thorn" in the butt for a bunch of people at GC&T.

You not only bugged everyone there, but now you are "bad mouthing" them publicly. People like you definately are a "pain in the butt", however if you filled out the form properly, you will get your money back.

When you become a "pain in the butt", people begin to move slower, even if you end up getting all you are due.

Now what are you going to do if you list with the Trader for another 3 months & don't sell it huh? How much will you be whining then after you have spent what $1,500.00 more? What are you going to do then, write a rip off report about the Trader? Oh no you won;t! You know why? Simply because there is no guarantee implied with them & you just spent 15 times the money with the "same result", but because of people like you, the trader will not give any guarantees!

GC&T may take away the "money back guarantee" & if they do, it is because of people like you.

G'day George I thought I'd better let you know that James will respond to your complaint when he finishes responding to all of the rest. It has become a full time job for him as there are so many!! Of course it will be your fault that you were double billed and naturally your fault that you weren't refunded or had your calls answered nor questions answered!! You don't seem to understand that to be granted a refund you must hop on one leg whilst reading the Koran, drink 25 glasses of squeezed lemon and recite 1000 times James from Great Cars and Trucks is my hero!!! If you do this they may agree to a refund but they won't pay it, of course. Their refund policy is they don't refund!!!
I'm sorry you were ripped by this scam but I'm glad you reported it - the more that do the quicker they will go down the gurgler.