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Report: #1364755

Complaint Review: Ripoff Report | Great Western Building Systems TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Great Western specializes in providing pre-engineered steel building systems and metal building components to do-it-yourselfers, business owners and construction professionals across the country. With Great Western, you will receive the highest quality steel structure, the best service in the industry and a building designed for a lifetime. - Denver Colorado

  • Submitted: Wed, March 29, 2017
  • Updated: Wed, May 16, 2018
  • Reported By: almost scammed — Parker Colorado USA
  • Great Western Building Systems TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Great Western specializes in providing pre-engineered steel building systems and metal building components to do-it-yourselfers, business owners and construction professionals across the country. With Great Western, you will receive the highest quality steel structure, the best service in the industry and a building designed for a lifetime.
    3025 S Parker Rd
    Denver, Colorado
    USA

Great Western Building Systems Verified TRUSTED Business REVIEW: Great Western Buildings Systems, LLC customers know they can depend on a project being done right the first time. Great Western Building Systems stands by their products and customers, will always work to support them. Great Western Building Systems is committed to exceptional client service and satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Great Western Building Systems recognized by Ripoff Report Verified™ as a safe trusted business service.

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REVIEW UPDATE: May 16, 2018: Great Western Building Systems remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Great Western Building Systems is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Great Western Building Systems has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Great Western Building Systems has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Great Western Building Systems remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Great Western Building Systems for its full commitment to quality customer service.

Ripoff Report's discussions with Great Western Building Systems, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Great Western Building Systems, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Great Western Building Systems, LLC's owner Mr. Eric Beavers has informed us that his personal philosophy is that the success of his customer's is the heart of the business. Eric's years of experience and in-depth knowledge of metal buildings allows him to provide solutions for customers that are second-to-none. Eric believes it is critical to listen to clients’ needs and provide them with a product that will meet or surpass those needs while lasting for years to come. He decided to offer a lifetime warranty on the buildings supplied by Great Western because he knows the superior product they supply will stand the tests of time.

During its review of Great Western Building Systems, LLC, Ripoff Report discovered customers who choose Great Western are extremely pleased with the product, the customer service, the experience, and the knowledge of the support team. They explained this as soon as they spoke with the building experts at Great Western they realized that these were the people they wanted to work with over the course of their projects.

Great Western Building Systems is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..









The information provided in this report below is based on comments made by Nicole Hertzberg during an onsite inspection held by a third-party verification company with no biases towards Great Western Building Systems.

Great Western Building Systems sells per-engineered steel buildings to end user customers and residential owners. Nicole Hertzberg stated the following about her company, "we help the customers along the way. Once they've decided to purchase from us, we do permit drawings, we let them mark them up and make changes, and [then create] final construction drawings. We have the materials manufactured according to the specifications of the drawings and then shipped out to the customer."

Great Western Building Systems uses a unique system of websites to obtain leads for their company. These websites allow potential customers to places bids and Great Western Buildings Systems will reach out to ask for further details on the requested project. With this additional information, they will provide a quote to the potential client. Ms. Hertzberg stated the following in regards to their sales process, "we actually interview the potential customer to find out the size they are looking for, where it’s going to be built to make sure that what we quote is going to meet the needs of that area. For example, if there is a big snow load or a high wind area we make sure the building is going to be able to withstand those conditions in according to the County requirements of where it’s going to be built. Once we gather that information we plug it into our system and let them know it’s going to cost this much, if you want to buy it from us you can, and then the customer can decide to buy it. Once they buy it, they have the chance through the permitting process to go ahead and make changes and adjustments to the building before it goes into production. They have a couple of chances to look through the plans and the site and make sure everything is exactly what they are looking for."









CUSTOMER CARE & COMPLAINT RESOLUTION – GREAT WESTERN BUILDING SYSTEMS

During the on-site interview, Ms. Hertzberg was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Hertzberg expressed that his company is in its infancy and doesn't have very many complaints. This is primarily due to their commitment to customer service, "our owner has been in the business for 15 years has a lot of knowledge, and is a great resource of knowledge. If they run into problems along the way we have them talk to him directly and he can usually solve their problems or issues."

When asked to comment on complaints posted on Ripoff Report's website Ms. Hertzberg expressed that the complaints were posted by a former employer who is upset that they created a competing business. In these comments, the former employer makes false statements and accusations against Great Western Building Systems. The former employer is wanting to sue then on a non-complete, but the judge has already thrown out the preliminary injunction. Ms. Hertzberg stated the following about their accreditations, "we use accredited software to design our buildings that meet all of the proper loads and requirements for each jurisdiction. We also have everything stamped by an engineer before it goes into production. The software is called MBS or Metal Building Software. It’s actually an industry-wide program. All of the Metal Building Companies that are reputable use this software. It's built to calculate all the codes and loads all the moments, all the engineering to ensure the building is meeting these requirements and there is no undue torque in a certain corner, joint, or seam."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Hertzberg stated, "we have a commitment to our customers to deliver the buildings they have purchased, and a commitment to each other to build successful family and a successful business that we believe that is honest and ethical and provides the product that is promised."

Great Western Building Systems is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are honored to be able to participate in such an amazing program that will help us ensure that our customers are satisfied and receive the service we have promised. Mostly that we are really excited about our business and where it’s going and what it’s going to become."









GREAT WESTERN BUILDING SYSTEMS – STATEMENT FROM NICOLE HERTZBERG – GENERAL MANAGER

" We are a company built on family values, trust, and respect. It's a honor to work for a company that truly puts the customer first. Our staff strives every day to serve our customer's needs with the focus and dedication required to ensure satisfaction. We tell our customers the cost of our buildings and accessories before they ever sign a contract because we believe in transparency and ethical business practices. If you call our team at Great Western you will be impressed with their knowledge and expertise. We are proud of the team we've assembled, their experience, and the unparalleled products and service we offer our customers.

Great Western Building Systems, LLC's team members are confident doing their jobs because they know they are offering their customers an honest deal with transparent pricing and a feasible plan to get them their building as soon as its needed. Our staff members are tenured in the industry, and joined Great Western because we care for our clients and our employees. Customers can feel confident that they are working with experienced and knowledgeable staff members who are well compensated and cared for by Great Western. Great Western Building Systems, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Great Western Building Systems, LLC takes employee satisfaction seriously. We know that happy employees mean happy customers. Some comments from our employees: "I began working in the steel building industry as an estimator. Over the next years I worked my way through drafting, detailing, project management, customer relations, technical support, and finally became a chief estimator. There are a lot of things that can make a steel building company great. Our company is built on the view that every American should have the privilege of owning their own building exactly how they want it and exactly how they ordered it with no hidden strings. It is important to make sure the price is exactly what it is going to be before the customer commits to purchase from our company. No one likes hidden costs and should feel confident with the initial price they are given. I love that I know our customers get the product they are offered at the price they are quoted. A company is nothing without the people that make it happen and those people should have strong values, and I choose to work at Great Western because of the values the company upholds" "I decided to work for Great Western Buildings because of the team that makes up our organization. It's a team of individuals who strive for customer satisfaction and making sure that the job is done the right way the first time. I previously worked with Individual builders across the US to help their companies either expand into the steel building market or bring them more local business for steel building projects. I came to Great Western because of the people who pick up the phones and work with the customers. It can be extremely difficult to manage or even finish your project unless you have knowledge and support from the company you are working with. My role give the customer a direct contract to discuss their project with someone who's involved from start to finish. My favorite aspect is that my role allows me to be involved and hands on at every point during the process. I get to work directly with our customers from the day they order their buildings until it's up and completed." Our employees are satisfied because they believe in the high-quality products and services we provide. "

Ripoff Report was pleased to learn that Great Western Building Systems, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.









STATED IMPROVEMENTS FROM GREAT WESTERN BUILDING SYSTEMS

Great Western Building Systems, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Great Western Building Systems, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Nicole Hertzberg, Ripoff Report is convinced that Great Western Building Systems, LLC is committed to quality delivery of services resulting in total client satisfaction.









How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Great Western Building Systems meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Great Western Steel Buildings Great Western Building Systems, Great Western Steel, Great Western Buildings, Great Western Metal Buildings Denver Colorado

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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EDITORIAL EXPLANATION:  (08/09/2017)Ripoff Report has found the party making this post on Ripoff Report was doing this to harass the company. This company has recently joined Ripoff Report’s Corporate Advocacy Program.  In accordance with Ripoff Report’s current Terms of Service and new policies, this harassing and abusive post has been redacted. 


PERCEIVED HARASSMENT / CYBERSTALKING / CYBERBULLYING / REVENGE POST 


EDITOR’S COMMENT:  Ripoff Report strongly believes in the First Amendment, especially when consumers are truthfully warning other consumers about potential frauds, scams, rip-offs or the like by shady individuals or businesses.  Ripoff Report is by consumers, for consumers…and we want to keep it that way!  Unfortunately this Report was posted and, upon additional information, appears to have been primarily for the purpose of bullying or harassment.  In many instances Ripoff Report will reach out to the author of the Report to obtain further information.  In other instances, enough information is provided to Ripoff Report to warrant redactions without reaching out to the author.  Ripoff Report is working to combat tactics that are perceived to be cyberharassment, cyberstalking, cyberbullying and/or what is generally considered a “revenge post” as we do not condone such behavior. 


The Report was brought to our attention and, upon review of compiled information including Court documentation (which will be done on a case by case basis without any obligation as resources allow), and at Ripoff Report’s sole discretion, Ripoff Report made the decision to update this Report because it did not conform to our current policies and/or current Terms of Service. Under normal circumstances when applying this new Policy to other Reports, Ripoff Report would simply redact the identifying information from the subject Reports and leave the remainder of the Report content.  In this instance, because this Company is an existing Corporate Advocacy Member Businesses, and given the unique way that Ripoff Report has serviced its customer with advertising and other benefits and services, Ripoff Report has agreed to redact from this Report the original author posting and replace that original author content with this Editorial Comment.


CONSUMERS:  Be kind.  Keep it honest.  Keep it fair.  Stick to the facts.  Do your research.  Keep the dirty laundry in the laundry hamper…not on Ripoff Report.


PLEASED TO SEE SUCH EFFORTS?  YOU CAN HELP RIPOFF REPORT COMBAT THOSE WHO ABUSE THE SYSTEM:  Ripoff Report, as resources allow, is working towards combatting Cyberharassment, Cyberstalking, Cyberbullying and/or other problems such as what is generically called “revenge posts” that can be riddled with nasty personal allegations that can be serious.   Ripoff Report would love to be able to timely address each and every review request we receive, however, this takes resources.  If you think this is a worth-while endeavor, we encourage you to make a donation so that we can expand the resources that we can devote to this project.  You can make a non-tax deductible donation by clicking on the PayPal icon at the bottom of the page located at the following URL:  http://www.ripoffreport.com/ConsumersSayThankYou/Donate.aspx.  The more resources we have, the more resources we can devote to this project in general and other forward thinking and positive initiatives like it.


Thank you!


~ Ripoff Report Staff  


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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Competitor Attempt To Hurt Our Reputation

AUTHOR: Nicole - (USA)

Our family at Great Western Buildings is committed to providing top notch service, expertise, and prompt care for all our customers. We are confident that if you talk to one of our experts, you will be impressed.

 

We do not have a customer who fits the description from these posts.  We believe these posts are from a specific competitor trying to harm our reputation.  The original post was redacted by ripoff report for being abusive and can be viewed here. names-redacted-due-to-perceived-harassment

 

Nevertheless, we're happy to address the concerns raised in the post.

 

1) Time in Business - We are proud of our company and what we have accomplished in a short time, and we do not hide how long we have been in business.  Our senior leadership team has been the steel building business for a combined 45 years. Their breadth of experience in this industry is second to none.

 

2) Our Lifetime Warranty - We guarantee our building for life because we stand by our high quality product.  We've taken our decades of experience and designed a building that we are confident will stand against the tests of time.

 

3) The Lawsuit - It is a non-compete from a previous employer. The judge recently ruled in our favor, and these posts were made around the time the ruling was issued. We are happy to provide a copy of the ruling to any concerned customers.

 


If you are actually a customer of ours, please contact us and let us know who you are so we can alleviate your concerns. Are you posting this because you need us to do something to make it right? We will help in any way we can. (800) 497-2135





 

Again, we believe this complaint is from a competitor. The CEO of a competing company has waged a campaign of hatred against our company and employees. He has cyber-stalked, harassed, and even committed felony theft against us. Formal criminal charges have been brought against him by the district attorney.  A copy is attached.



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#2 Author of original report

I AM NOT YOUR COMPETITOR

AUTHOR: - ()

I AM NOT YOUR COMPETITOR. The report is accurate. Great Western's website says the company has decades of experience and has helped hundreds of customers. Ya, exccept Great Western Steel has only been in business since November just like i said. Just search the Colorado Secretary of State Website and it will tell you when Great Western Building Systems started. 11/08/16.

Also looked into this lawsuit in case it was ruled in their favor...commenter for Great Western Steel Buildings is lying again. They are still being sued, the lawsuit is still axctive. And to such a brand new company...risky.

www.greatwesternbuildings.com says Great Western Steel has engineers, decades of experience and is a manufacturer. They are not manufacturers, they dont have engineers and how do they have hundreds of customers since November? Ethical? No. Still Liers, even on this post? Yes.

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#3 UPDATE Employee ..inside information

This Post Is From a Competitor, Not a Customer

AUTHOR: Nicole - (USA)

1. This post is not actually from a customer.  It’s from a competitor. Many of our employees used to work for this competitor.  Two weeks ago he posted a similar report that was taken down/edited by Ripoff Report because it was inaccurate and abusive. Here is a link to the original post he submitted.  names-redacted-due-to-perceived-harassment

2. Our president, founders, and employees have decades of experience in the metal building industry and have helped thousands of customers obtain and complete their dream buildings.  Talk to our experts on the phone and it will be obvious that they are experienced, knowledgeable, helpful, and ethical.  (800) 497-2135

3. We offer a lifetime warranty because we are committed to standing behind our product and taking care of our customers.

4. The competitor who posted this has sued us (and he is the only person who has sued us), however the judge already ruled in our favor.

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