GREATER CINCINNATI WATER WORKS STUCK US WITH A BILL THAT SHOULD NOT BE OUR RESPONSIBILITY. CINCINNATI OHIO

ACCT 44568000000

FAMILY MEMBER/TENANT MOVED INTO THE RENTAL PROPERTY IN APRIIL 2019.

FOR SOME UNKNOWN REASON HE STOPPED PAYING RENT IN JUNE 2019.

WE RECEIVED NOTICE THAT BILLS WEREN’T BEING PAID AND BEGAN CALLING WATER AND DUKE TO GET SERVICES SHUT OFF. WERE TOLD THAT WE DID NOT HAVE PERMISSION TO DO THIS AND WE HAD TO GO THROUGH THE EVICTION PROCESS TO GET HIM OUT OF THE HOUSE.

ATTEMPTED TO REASON WITH TENANT TO AVOID AN EVICTION ON THEIR RECORD TO JUST MOVE OUT. THEY REFUSED. THROUGHOUT THIS WE WERE CONSISTENTLY CALLING AND ASKING WHEN THIS BILL COULD BE SHUT OFF.

DUKE ACTUALLY GOT SHUT OFF AND HE UNBEGKNOWST TO US MOVED SOMEONE IN AND GOT DUK THEN PUT IN HER NAME.

WE WERE INFORMED BY CHANDRI (A CSR) THAT A TECHNICIAN CAME OUT TO 6536 MEIS IN JULY, 2019 TO SHUT THE WATER OFF AND THE SERVICE POINT VALVE WAS BROKEN/SHIFTED SO I COULD NOT BE TURNED OFF.

A SECOND ATTEMPT WAS MADE IN SEPTEMBER, 2019 BUT THE VALVE WAS STILL BROKEN AND COULD NOT BE TURNED OFF.

WE WENT TO EVICTION COURT ON NOVEMBER 5, 2019 AND ON NOVEMBER 14TH WATER WAS CUT OFF.

SOMEHOW IT WAS NOT COMPLETELY OFF AND THEY WENT OUT AND SHUT IT COMPLETELY OFF ON DECEMBER 14, 2019.

THE FINAL BILL WAS $2,517.21!

THIS BILL SHOULD HAVE BEEN STOPPED IN JULY WHEN YOU WENT TO TURN IT OFF. BUT WE GET TO PAY FOR YOU HAVING FAULTY EQUIPMENT.

WE FILED A DISPUTE AS INSTRUCTED BY A CSR ONLY TO BE TOLD IT WON’T BE REVIEWED FOR MINIUMUM OF 90 DAYS. WITHIN TWO WEEKS OF FILING DISPUTE WE WERE THEN TOLD IT HAD BEEN SENT TO A COLLECTION AGENCY- PENN CREDIT. (ACCT # C3745297)

CALLED ON 1.27.20 AND AFTER ALMOST 20 MINUTES OF HOLDING WAS TOLD BY ETHAN (CSR) THAT THEY WOULD ALLOW AN INITIAL PAYMENT OF $1,500.00 AND THAT WOULD GET SERVICE BACK ON. WE WOULD HAVE TO DIVIDE BALANCE OVER NEXT THREE MONTHS ($339.00 MONTHLY)

AT WHAT POINT DOES YOUR COMPANY GIVE A d**n?? YOU ALLOWED THIS BILL TO GO FROM APRIL TO DECEMBER W/ NO PAYMENTS BEFORE YOU FINALLY SAID “HUMM MAYBE WE NEED TO SHUT THIS OFF”, BUT WE AS THE LANDLORDS ARE FORCED TO PAY FOR A BILL THAT YOU COULD NOT SHUT OFF DUE TO YOUR OWN BROKEN EQUIPMENT.

WE ARE FORCED TO PAY A BILL THAT SHOULD HAVE BEEN STOPPED IN JULY, 2019 BUT WASN’T BECAUSE YOUR TECHNICIAN REPORTED THAT DUE TO A SHIFT, HE COULD NOT TURN IT OFF. THE BALANCE OF OUR DEBT SHOULD BE ZERO IN A PERFECT WORLD BUT THAT IS NOT WHERE RESIDE. AT THE VERY MOST OUT BALANCE SHOULD BE WHERE EVER THE BILL WAS IN JULY WHEN YOU FIRST CAME TO INITIALLY SHUT THIS OFF. THAT IS A FAIR DIVISION OF THE BILL.

YOU DIDN’T SHUT IT OFF WHEN WE ASKED, AND THEN WEREN’T ABLE TO SHUT IT OFF WHEN YOUR TECHNICIAN CAME OUT TO THE HOUSE TO DO IT, SO WHY IS THIS OUR FAULT? WHY IS THIS A RESPONSIBILITY THAT WE HAVE TO SHOULDER?