Greatlilworld They ripped me off when I tried to return merchandise New York Great Lil World

I've attached copies of correspondence with Greatlilworld----actually, notsogreatlilworld!

Alyce Ransom

May 8, 07:53 PDT

This is a follow-up to your previous request #34323 "Offline Message from Alyce ..."

I did measure and ordered the proper size. The product does not perform as advertised. The inserts don't stay where they are placed. The compression doesn't compress. Overall, they are a big disappointment. Please issue a return label and a refund. Thank you.

-----Original Message-----

-----Original Message-----
From: Charles Williams (Greatlilworld) <support@greatlilworld.zendesk.com>
To: Alyce Ransom <acrransom@aol.com>

Charles Williams (Greatlilworld)

May 14, 02:50 PDT

Hello Alyce,


Thank you for reaching out to us! The department that handles all return/refund issues is located in Spain, that's why you need to forward or return the item to them for a refund. 

Please feel free to let us know if you have additional inquiries.

Warm Regards,
Charles

Alyce Ransom

May 9, 14:08 PDT

If you are located in New York, why are you having me send the merchandise to Spain where it will cost $66.40 to ship it. That doesn't make any sense. I will return the merchandise to your New York office as soon as you respond to my email. Thank you. Alyce Ransom


-----Original Message-----
From: Charles Williams (Greatlilworld) <support@greatlilworld.zendesk.com>
To: Alyce Ransom <acrransom@aol.com>
Sent: Wed, May 9, 2018 11:09 am
Subject: [Greatlilworld] Re: Re: [Greatlilworld] Re: Offline Message from Alyce Ransom

 

Charles Williams (Greatlilworld)

May 9, 08:09 PDT

Hello Alyce,

Thank you for reaching out to us! We do apologize for all the inconvenience. Kindly return the item to the address stated below: Paris 186. Atico 1. 08036. Barcelona. Spain (Please include your full name and the order number for them to easily trace the item when it arrived).

Please send to us the tracking number (this tracking number will be from the courier where you’re going to send the item back to us). All returns must be in original condition with packaging intact.  As soon, as we received the item, we will gladly process the refund immediately, Thank you for your time.

All return shipping fees and other miscellaneous fees are the responsibility of the customer. 

Please feel free to let us know if you have additional inquiries.

Warm Regards,
Charles

Alyce Ransom

May 8, 07:53 PDT

This is a follow-up to your previous request #34323 "Offline Message from Alyce ..."

I did measure and ordered the proper size. The product does not perform as advertised. The inserts don't stay where they are placed. The compression doesn't compress. Overall, they are a big disappointment. Please issue a return label and a refund. Thank you.

-----Original Message-----

-----Original Message-----
From: Charles Williams (Greatlilworld) <support@greatlilworld.zendesk.com>
To: Alyce Ransom <acrransom@aol.com>
Sent: Mon, Apr 30, 2018 11:40 am
Subject: [Greatlilworld] Re: Offline Message from Alyce Ransom

Sent: Mon, Apr 30, 2018 11:40 am
Subject: [Greatlilworld] Re: Offline Message from Alyce Ransom

This email is a service from Greatlilworld. Delivered by Zendesk

[OLP3VW-KD73]

Greatlilworld I did measure and ordered the proper size. The product does not perform as advertised. The inserts don't stay where they are placed. The compression doesn't compress. Overall, they are a big disappointment. Please issue a return label and a refund. Thank you. -----Original Message----- -----Original Message----- From: Charles Williams (Greatlilworld) <support@greatlilworld.zendesk.com>To: Alyce Ransom <acrransom@aol.com>Sent: Mon, Apr 30, 2018 11:40 am Subject: [Greatlilworld] Re: Offline Message from Alyce Ransom ##- Please type your reply above this line -## Your request (34323) has been updated. To add additional comments, reply to this email. Charles Wi Charles Williams (Greatlilworld) Apr 30, 08:40 PDT Hello Alyce, Thank you for reaching out to us! We are very sorry to hear that the item does not fit you. We would like to inform you that we do not have a return-exchange policy for incorrect sizes. That is why we highly encourage our customers to refer to the sizing chart on our website before placing an order so they will be properly guided as to their sizes. Please feel free to let us know if you have additional inquiries or concern. Warm Regards, Charles Alyce Rans Alyce Ransom Apr 29, 07:39 PDT I would like to return the tank tops for a refund. They don't fit well and the inserts move around and the pointed edges protrude. This email is a service from Greatlilworld. Delivered by Zendesk http://greatlilworld.com

The items were shipped from China and postage was listed as $4.99.

I was told I could return them, but to Barcelona, Spain. They must include original packaging and shipping envelope. When I went to the post office to mail them, I was told the postage to Spain was $66.40! 

I wrote back asking why I couldn't return the package to New York and was told it had to go to Spain. From China to Spain? With an office in New York?

I'm now stuck with inferior merchandise and up the creek with no paddle. Sounds like fraud to my non-attorney trained mind. 

I hope someone can do something for those of us who were ripped off by Greatlilworld.

Thank you.