green dot could not get money off card, Internet

bought card at cvs for my daughter for college, was told to activate online tried to but keep deny her information, when trying to use would not allow.  when i called to talk to someone i was hung up on with no answer to my question, also 2 different people one supposely was a manager gave me my daughters social security number, address, phone number and birth date without even knowing who i was.  I bought a money pak and can not get it load on the card for her to use, they keep saying information she put into the computer does not match their system, how do they know if it was the first time she put her information in.  With talking to one lady she told me that her address did not match her social security number I responded what do you mean, you dont change your address when you move to the social security office, she keep saying that was the problem.  I ask her has she ever moved she said yes i said did you change your address with the social security office she said NO I am not from usa, go figure should of know this was a scam, they dont even know how the system works here in usa.